STOY Reviews 

I visited this store a few days ago and had a very disappointing experience with one of the employees. She was incredibly rude, condescending, and seemed genuinely annoyed that we asked a simple question about a pair of trousers that were marked as on sale and showed as available on the website.

Instead of politely explaining the situation, she responded with an attitude, saying that "the website doesn't work" and acting as though customers should already know that. I understand that websites aren't always up to date—that wasn't the issue. The problem was the hostile and dismissive way she spoke to us.

To make matters worse, she was chewing gum with her mouth open throughout the interaction and wouldn't even look us in the eye. Her overall demeanor was unprofessional and disrespectful. She could benefit from learning some basic customer service skills, common courtesy, and workplace professionalism. She should also save the gum chewing for her break rather than while serving customers.

This experience left a very poor impression, and unfortunately, I won't be returning.

The cost is effectively a scam once you count the shipping and import fees. I was charged 81 pounds for the FedEx fees for shipping to the UK for a single shirt. I didn't accept the shipment and was still charged this fee. I never would have bought this if this scope of fee was clear. They were not shown on the billing page, and they claim they are covered for extra charges "in their FAQ". Terrible customer service, dishonest practice, stay away unless you want to get gouged.

The Item was unavailalbe due to an inventory error and my order was cancelled after few days.
I had a terrible esperience.

” We select our carriers with care so that your parcel arrives in the best possible way.” says Stoy and leaves you with FedEx (the worst courier in history) as the only option.
Ofc I knew the risk of delivery failing when ordering since it was FedEx. If the piece was available anywhere else I would not purchase from this store because of FedEx. It’s harsh to hand out 1 star when really it’s Fedex that is the issue but Stoy choose this courier without any other options which makes the shopping experience 1 star.

I can't recommend buying anything online.
I ordered a hat online. It didn't fit and I sent it back. I never received the money back or even a response to many emails that I sent. Horrible service!

Stoys seems good at first offering crazy deals however they slap you with their the duty payment making it so it would just be cheaper buying the item from retailers. Okay I received the item however it’s the wrong one. I ordered acne studios 1981 and received a pair of 1996.

Everything is great but 45€ for the shipping within the EU? You need to made this shipping and returning work better.

Guys its 2025, every other online shopping website provides free return except you. I bought an item which I had to return due to the size being to big. Beside 50 kr I paid to receive the product, I paid another 40 kr when returning.

I have to say I am extremely unimpressed with this company. Easy to order no problem. Pay for shipping sure. How about hey there will be duty on it. Nope not a peep until FEDX sends me a message. Anytime I have ordered international no duty has been asked of me as it’s included in shipping fees.
Then the shoes don’t fit. Ask about exchange. Nope sorry we don’t do exchanges for international purchases, but you can return them on your dime for a refund. Seems unbelievably. But here’s why, it’s because to ship them back for a refund you are paying for an entire pair or two in shipping. They would lose money having to reship the shoes, they would rather instead lose the sale. Cheaper for them in the long run
FEDX it will cost 400 dollars to send to Denmark. Are you kidding. Nope. Crazy how the shipping fee was 60 but the shipping to return is outrageous .

So glad I came across this store. It had the best prices for me in the UK even after import taxes and fees.

Customer service was excellent. I made a mistake on my order and it was amended rapidly and without fuss.

Highly recommended.

Thank-you!

very fast shipping. price is good also.

The company stated my import duties and fees had been paid. I then
recieved a bill from DHL charging £130 for taxes and duties avoid like the plague if UK based

my problem is. i joined their raffle draw..and then they charge me about 118 euro including shipping but i lose... then i was wating for my charge return on my account.. but it takes a weeks... no i cannot join another raffle draw because of that mattter..m

Trying to scam people by charging them randomly on mobilepay. They tried to ask for 50 bucks without any reason on my number. Not a good idea to do.

I never ever thought i would ever find myself writing a review.
I was after a particular sneaker, came out on the 1st of March, sold out all over the UK within seconds, stumbled across this website, the sneaker was going for £135 inc delivery here in the UK, managed to get them through this website for under £117 delivered, received regular updates by email/text, never experienced service like this before, seeing as their situated in Denmark, my item arrived well-packed, amazing quality, as sometimes when you order trainers, you may come across a defect, stitching and ect, an the hassle of sending it back, these were perfect, will always order from here in the future. Thank you so much 5*****

Ordered a couple of t-shirts for the first time, and I literally got it the next day! Great costumer service aswell, so this will probs become my goto site for a while!

Some good product selection.
High prices.

Good deal when on sales :)

I was ordering a pair of Adidas shoes on their launch date, and everywhere I looked was sold out in seconds. Except for STOY where they where slightly more expensive by about 20 dollars. However they had my size so I ordered the shoes there. That was the best decision ever. So first things first the shoe sizes are UK sizes, which didn't really impact me because I chose a size that turned out would have been to small if it was US size, but nowhere on the website or size guide does it say this, so be warned. However the shipping came in about a week for international shipping all the way to Asia, and when I received the package today I was thrilled. There was this beautiful white folder from STOY with all my shipping information, and the NICEST bag I had ever received that had the shoe box in it. Legitimately I would pay 40+ dollars for a gym bag that nice for my shoes. It is that nice. My shoes are in great condition and I am very happy with the service. Also when shoes drop they sell out within about an hour on STOY, as apposed to the usual 30 seconds. Great find! Would definitely recommend!

Tog en buks retur selv om der ikke 100% var tale om reklamation.

Service like this *guarantees* my repeat custom :-)