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Sincera Insurance Reviews 

1,016
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 588 reviews, reviewers overwhelmingly had a great experience with this company, noting how smooth and stress-free the entire process is. Customers find the online claim form very intuitive and simple to complete when uploading all necessary documents from a mobile device. People deeply appreciate the extremely fast response times and rapid refunds that are deposited directly into their bank accounts within days. Consumers frequently mention that the support team provides exceptionally clear communication and helpful instructions throughout every step of the procedure. Many individuals state they would gladly use these reliable insurance services again for all their future car rentals to travel without worries.

What people talk about most

Claim

Clients share positive opinions on claim processes, highlighting that submitting documents is straightforward... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptionally fast and hassle-free... See more

Response time

People report positive experiences with response time, highlighting extremely prompt and efficient handling... See more

Refund

Customers had positive experiences with refund, highlighting a smooth, simple, and rapid procedure. Reviewers... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to raise a claim through the online form - details required are made clear throughout. Follow up from the team was sent within just 3 working days and claim fully processed a day after that!... See more

Rated 5 out of 5 stars

When we got back to our car, we saw that another car had scratched it on 2 parts. We were really worried not to be reimbursed as we did not have any witnesses. Nevertheless we’ve send all the document... See more

Rated 5 out of 5 stars

I took out insurance with Sincera when I hired a car (it was an optional part of the hire agreement). I'm glad I did, because when reversing I had a collision which caused a scrape and a small dent. I... See more

Rated 5 out of 5 stars

It's been a really unexpected, good experience. We had a plastic cover of a rear wheel of our Seat Ibiza lost/stolen, and the renting company charged us 100€ for such piece (it maybe could cost 30 the... See more


Company details

  1. Insurance Company

Written by the company

We are committed to protecting your financial and emotional well-being by ensuring that you have a hassle-free car rental experience and feel safe with our Full Coverage insurance product. We are a licensed insurance company and operate in the countries of the European Union and European Economic Area. We cooperate with car rental platforms in offering our Full Coverage insurance product together with car rental reservations.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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5.0

All reviews

(1,016)

962 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

100% reliable

We are extremely pleased with this insurance service. The customer support team is fantastic, answering every question promptly, and our claim was processed in just three days.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Filing my rental car damage claim with…

Filing my rental car damage claim with Sinceara was remarkably quick and easy. The process was so simple that I finished submitting everything in under five minutes, and my claim was approved within 36 hours. Truly top-notch service. Highly recommended!

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Unbelievable

Unbelievable! The process was simple - submitted the claim on Sunday evening, on a Bank holiday weekend, and by Tuesday morning confirmation it had been accepted in full and by Tuesday evening the funds were in my account in full.
This made the stressful experience of damaging the car short lived soon forgotten.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

I rented a car through Discover Cars…

I rented a car through Discover Cars and purchased the Sincera comprehensive insurance policy they offered during the rental process. After experiencing a problem, I personally witnessed how correct and important a decision it was to have this insurance.

I received very quick, helpful, and solution-oriented support from the Sincera support team whenever I needed it. I would like to thank them for their attention and professional approach throughout the process.

I thank the Sincera support team for their efforts and assistance, and I wholeheartedly recommend them.

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

The claims process was smooth

The claims process was smooth, with just a few simple and reasonable questions. I made the claim, and in less than 3 hours, it was approved and sent for payment. This is truly remarkable, and it made my day. I am very happy with the outcome.

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to claim

We had a car accident and had to pay 720€ at the rental company, we did a claim and the next day it was approved. Very easy!

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Fast service and 0 problems when filing a claim

I paid a very competitive premium for my 10 days rental car insurance (much cheaper than the quote I got from the rental car office) and unfortunately, I got my car scratched while was parked outside. I filed the claim very easily using the website and in less than 24 hours my claim was accepted and payment received in my bank account. Really really fast and really really simple

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Money well spent for the full coverage

Money well spent for the full coverage. I felt protected against any issues with the rental company and damages not caused by me. When I got a flat tire and it was repaired on-site, they reimbursed me for the small but real expenses I incurred for the repair, super efficiently and without disputing anything. Recommended!

August 21, 2026
Unprompted review

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