Simplex logo
Visit website

Simplex Reviews 

29,190
•
TrustScore 4 out of 5

4.0

Card Processing Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I was able to by crypto directly into my wallet making it fast and secure without having to use a trading platform. Payment system was easy to set up and use.

Rated 2 out of 5 stars

Hi, I wanted to bake a birthday cake and bought a Simplex slim hand blender because a conventional handmixer was not available. Unfortunately it could not whip the egg whites. I assume it might be mor... See more

Rated 4 out of 5 stars

4 stars because of the high fees I've paid!! I mean how could it possibly cost me right around 11-15$ on every single transaction?????? That’s highway robbery! If I purchased 50$ in litecoin by the ti... See more

Company details

  1. Card Processing Service
  2. Financial Consultant

Written by the company

Simplex is a fintech company, providing worldwide online merchants with guaranteed fraud protection, chargeback liability and global payment processing in one full suite solution. Currently Simplex’s is focused on the crypto market, working with exchanges, brokers and wallets from the ecosystem. Simplex is expanding into other verticals and is now offering its solution to a broader set of high fraud risk e-commerce merchants, online services and marketplaces. Simplex's proprietary fraud prevention state-of-the-art AI technology, has helped secure merchants from fraud since 2014. Today Simplex prevents fraud and handles payments on transactions of about $1B per year, and is working with some of the most known platforms in the crypto world. For more information please visit simplex.com or contact us at: support@simplex.com

Contact info

You should know

4.0

Great

TrustScore 4 out of 5

29K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(29,190)

1,144 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Watch out

I want to give rave reviews but my funds were taken by someone I don't know....I thought SafePal was safe but evidently not for me

August 31, 2026
Rated 1 out of 5 stars

This is already the second review I…

This is already the second review I have had to write. After my previous review, I was told to send an email, which I did. However, to this day, I still haven’t received any response by email. I then sent another email directly to Julia, and I haven’t heard anything from her either.

This is absolutely not acceptable. First-class scammers! I want my €310 refunded to my bank account immediately, without any further excuses or delays.

And please don’t reply to this review telling me to send an email, because I have already sent a total of four emails and have received absolutely no response.

This is completely unacceptable. I just want my €310 back.

August 31, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible support and missing transaction ID“ arba tiesiog „No response and missing crypto“.

My payment of 50.53 EUR was approved on August 24, 2026 (Payment ID: 0237b598-7405-4312-8114-59f831a92095), but I have still not received the blockchain transaction ID or any response from customer support after more than 24 hours. My emails and support tickets are completely ignored. I demand a prompt resolution or a full refund immediately!

August 24, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look