ShopOnTV Reviews 

5,873
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,093 reviews, reviewers had a great experience with this company. Customers are highly satisfied with the products, frequently describing them as excellent, high quality, and offering great value. Many people also commend the prompt and efficient delivery service, noting that items often arrive quickly and on time, alongside excellent, friendly service and an easy ordering process. Conversely, a small portion of people felt dissatisfied with delivery, citing parcels left in unsafe locations, damaged arrivals, or unattempted deliveries. Some experienced order processing issues, including delays, poor tracking, or problems with incorrect items and refunds. A few also noted certain products did not meet expectations, arriving broken or failing to perform as advertised.

What people talk about most

Product

Consumers find products to be positive, with many reviewers praising the quality and value for money of items... See more

Delivery service

People report positive experiences with delivery service, often highlighting quick delivery times and items... See more

Order

Customers had ambiguous experiences with order, with many reporting issues such as items not being delivered,... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising items like duvets and silk... See more

Service

Clients share positive opinions on service, with many reviewers describing it as friendly, reliable, quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent product and great price, just a pity that they don’t deliver to mainland north eastern Scotland and I had to travel 4hrs south to Glasgow to my nieces house to pick it up myself. I would und... See more

Rated 4 out of 5 stars

Didn’t manage to place the order on the night. Tried next morning and placed the order. Couldn’t track my order so had to call and eventually arrived. Which was left by the delivery company on the fr... See more

Rated 4 out of 5 stars

Was supposed to be delivered within 48hrs but seemed to have been delayed as it was coming direct from the manufacturer. After I made a call to the customer support they said they would talk to the su... See more

Rated 4 out of 5 stars

Order was dealt with very quickly, one lid was broken, and I only received one concentrate fragrance bottle, thought there would have been two, (ordered two sets of blue magic with complimentary fragr... See more


Company details

  1. Outlet Mall

Written by the company

We're ShopOnTV - see us LIVE every day after midnight on ITV1 or STV.


Contact info

3.8

Great

TrustScore 4 out of 5

6K reviews

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1-star

Asks customers to review

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3.8

All reviews

(5,873)

2,009 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Cool towels

The product arrived fast. Within in a few days ,but the towels don't stay cold for me that long. I was a little disappointed but I wouldn't say dont buy them. Maybe that's just my experience.

July 2, 2026
Rated 1 out of 5 stars

Expensive purchase (over £200.00) that…

Expensive purchase (over £200.00) that to date has not been delivered (ordered 8th July).
Unable to track it on the app or even see the order, and I have submitted a complaint.
I am unsure what my next step is. Am I entitled to a refund as I can't afford to write this substantial amount of.

July 8, 2026
Rated 1 out of 5 stars

one item all ok it was a repeat the…

one item all ok it was a repeat the second item the shamies not yIet arrived.iv had one note to say corrier nable to deliver yesterday I was home all day Ive failed in my attemps to contact EVRI so its just wait and see suggest you find a better delivery company if you want people to buy from you

July 8, 2026
Rated 1 out of 5 stars

Requested a return and the retailer…

Requested a return and the retailer agreed, however they have failed to send me the return address by email. Going to chase this further through PayPal. I believe I am being given the runaround in the hope I'll give up. Read some very negative responses for ShopOnTV. They are just a marketing company and they do not provide any after sales help.

July 8, 2026
Rated 1 out of 5 stars

Absolutely Shocking

Absolutely Shocking, the Drone doesn’t work. It will not pair with the phone.

I’ve just put it down to buying a Scam product online which I have never done before. And will never do again.

Hope ur happy with the sales technique and wish you every success.

Regards,

John.

July 8, 2026
Rated 1 out of 5 stars

Publicising and partnering with Vintage…

Publicising and partnering with Vintage Cash Cow (VCC) is not a good shopping experience. Shop On TV make very bold statements about the service offered by VCC, which unfortunately do not hold up. VCC claim to use expert valuers to carefully value your unwanted items in order to maximise the value of your unwanted items - this is unfortunately untrue. There are many, many unsatisfied customers who have received below par and insulating valuations, including myself, that has made this exercise a complete waste of my time. I feel as if I have been conned/scammed by VCC and I will never use or buy anything from this company ever again.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

she was happy

it wasn't for me it was for a friend I just was on the night shift went out with her but yeah she's happy

July 6, 2026
Rated 5 out of 5 stars

I love Blue and Pink Magic

I love Blue Magic, and I got replacements as I was running low on stock. I also got the Blue Magic Wipes.
I then discovered Pink Magic so I ordered the pack and Pink Magic Wipes. I will not use anything else for cleaning my home, car interior and trainers. The products arrived promptly in excellent condition.
Shop on TV is really easy to order from and the presenters are all really informative, knowledgeable and friendly.

July 5, 2026

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