Otaku House Reviews 

Really fun buying kuji from! Staff are friendly on the live streams and email relatively quickly if there is an issue. It gives me access to figures, etc from Japan that I cannot easily get otherwise. Yes, the second shipping fee can be expensive, but it is very obviously stated that there will be a second shipping charge and that the second fee depends on weight and size of items won. People should use their eyes and actually read the repeated warnings on the OH website about shipping and refunds.

Horrible store, bad experience here with the owner overpriced items, fake figures. We had a shirt printed and was charged 137$ for poor quality when asked about it we were brushed off and told to leave. Do not recommend buying anything here

Fake figures, and they do email a receipt but they say no returns or refunds, do NOT buy from here they scam

Do not buy from Otaku House. I ordered 3 items and paid for the shipping of all 3 items together. When the box arrived, only 2 items were inside. As soon as I brought up that an item was missing, they completely changed the records to say I only paid for 2 items.

Then, they held my 3rd paid item hostage, explicitly emailing me that they would refuse to ship it unless I "placed a next new order" to consolidate it—forcing me to spend more money just to get what I already paid for. To cover their tracks, their internal portal falsely claims the entire order was successfully "Delivered."

Bought 2 belts and a bracelet in February and basically got ghosted for a month. Then I send 3 emails asking about any info on the back over another month. They only finally replied when I said I was going to charge back my card, but then ghosted me again when I gave them the order number. Then they sent an email a week later that they will get items in a couple days (not a direct email but a mass email). A week later still no info and my emails to support still ghosted.

I spent over $100 and sent 6 emails and got a single reply asking for an order number and nothing else. Probably the worst support team.

I Bought an item from otaku house, I paid for the product and shipping, then I get an email saying that shipping has not been paid. There was a 2nd shipping charge that I was not made to be aware of before purchasing the product. I asked for a refund and they ignored me. Do not purchase from these people. They kept my money for nothing. They are blackmailing people.

Small price BUT

Extra shipping cost to the shipping cost whos incl
Delivery 5-7 days .. i wait
Still flat shipping...
More shipping Cost = more zoll cost

Nomore..

After a month of trying to email them to combine my orders...Never try to pay their fee to combine your orders. Its just not worth it and I'm not even sure if they will be combined. Hoping they arrive together but even if they do, I do not recommend combining orders. At all. And hope you dont have to contact support

If you buy here just know shipping is sitting around 30 dollars currently to send to the US, and adjust how much you buy accordingly

This was the only site which was still selling a figure I was looking at for a friend. I ordered it under my name and shipped to his address.
Despite the other reviews suggesting a poor shipping process, I had little to no issues with shipping. Although it took a couple weeks to begin shipping, I was not required to pay additional fees or such.
I'm not sure if this was simply luck, but I will consider purchasing from this store again

On order I paid €14 for "shipping". A few days later I got an e-mail that I had to pay for a "shipping top-up" so they would actually send my order. I then still had to pay import fees of €10. What was €14 for? I don't know. I reached out to support asking for a clarification but I never got a reply. Ended up paying €70 for a €25 product. Never buying from this store again.

They cancel orders without warning
They don't respond to emails.
30 emails for a response and not even to the question

Ordered a kuji for £70 yet they cancelled it unannounced, sent no apology or refund and still ignore my multiple emails. Absolute scam of a company.

I am down money for something I'll never receive.

Non-existent after-sales service

I have send them four mails and zero respond from them, I need them because the paper was not filled right for the customs.
I try to reach them via there facebook direct and they just said : send an email.

Now my package will be sending back to them, and I think when that will happen, they will to contact me to pay another shipping fee.

Won 2 prizes in the crane machine in one try, and emailed them as only 1 was reflected in my account. They had the cheek to tell me that in their policy, if multiple items are won, only 1 can be claimed? That is so stupid as I paid good money for it and I won the 2 prizes fair and square.

I would not recommend buying anything here, the shipping prices they're asking for are high, it's just not worth it. Use another website.

- They don't offer cheap shipping, shipping prices are high compared to other sites

- They split my order into multiple packages for no reason making the shipping even more expensive, when I asked their CS to combine my parcels I was asked to PAY A FEE for the combining.

1st forgot 2 of the kuji I ordered and only shipped them out after I emailed then they wanted me to pay a extra 50$ USD for shipping costing more than the worth of the objects. I had already payed shipping for my other kuji I’m sick of this website you pay for the items only to find out that they shipped your items separately and want you to pay extra

Got my first package no issue. The second part of the order was delivered by dhl to an Amazon depo they couldn’t retrieve it apparently. They told me to contact outakuhouse for a lost parcel form. Otaku house have refused to do that, offered me tokens instead that I don’t want and have refused to refund me. £300 and 5 months later neither the bought out kuji items nor my money. Having to take it back through my bank now.

Good service,only took a few weeks to get to my location

I have purchased many kuji from these with no issue before. I recently bought put an entire kuji on instant menu and was expecting to get the last prize. I did not get it according to them even though you buy out the kuji they can apparently just reset it and not give you the last prize.
They also have a dragon mystery bag of you but 8 kuji in one go. Mine did not arrive and they did not care. They are very unhelpful and can do no wrong so if you have an issue is your fault and not there's.

So I bought their instant kuji and shipping is supposed to be paid for at checkout and they are not supposed to ask for more shipping according to their advertising. But they sent me an email asking me to pay for shipping AGAIN. Then are refusing to help in any way. Do NOT buy from them. If you do it's a gamble and I was not lucky.