Sanitas Krankenversicherung Reviews 

I just switched to Sanitas this year and moved to a new house this month. After moving, I wanted to change to a doctor near my new home, so I asked on the Sanitas Portal App two days ago if I could switch to a new doctor. Due to my work during office hours, I could only inquire via the Sanitas Portal App. However, the Sanitas staff were very irresponsible. The first staff pretended not to see the new doctor's information I submitted and closed my inquiry directly. The next day, I opened a new chat and sent the same inquiry again, but it was directly closed, and no one answered my question. I called the Sanitas Hotline twice. The Sanitas staff said they didn't know if I could switch doctors like that and had no information. They suggested I email Sanitas, but it would take 3-7 business days to get a reply.

Finally, due to the above issues, I filed a complaint on the Sanitas Portal. Since then, Sanitas has banned me from using the chat and messenger features on the Sanitas Portal.

Extremely BAD
Emoloyee very arrogant and not polite.
They try to sell you everything, because the interest is to male money not undertsand the client.
I will change it Asap

Lugano Office people real not polite !!

Buying the police was considerably easy. However, despite the fact that they promised that in case of visa rejection they will refund and cancel the contract, it didn't happen. It's already 2 months passed after I texted them with the official confirmation, and they keep charging me money.

So now I cannot cancel the direct credit for them, they've already charged me 450 euro, and they don't answer my emails.

Super Bad!!!
People in Lugano didn’t understand nothing. They didn’t speak italian Maybe. It is days and days that i try to explain that i don’t want to continue with their insurance and they continue to charme invoice on my portal

I Don’t want you Insurance
STOP!!

I had to give 1 start as 0 or 0.5 wasn't possible. Terrible service and complicated to get my own insurance tax document. Once it decided my and my girlfriend are grouped together it wouldn't allow me to have my own policy as I wasn't head of the family. Such archaic practices.

Not worth having any suplementary insurance because cancellation is earlier (already in spetember) than normal insurance (november)- so you can end up paying all next year for nothing.

Great friendly helpful service over the phone! Fast email communication! Very useful website! Strongly recommend !

After 9months, nobody at Sanitas can provide a clear answer or detailed description of why I owe them money. Their solution is to send to the government colleciton agency and let you deal with all their crap and mistakes.
Went to the doctors and was told I have no insurance, contract with Sanitas than started a month later and they dare to charge me cause they change the activation date on their portal.
I knew I should have gone with SWICA instead but was talked into it by one of their brokers.
Utterly unreliable.

Horrible service. re-sending invoices already paid 2 years go as if they were new and asking to pay again. They say they will investigate and resolve but they don't. They say they will get back to you but they don't. Meanwhile they keep sending debt collection letters for fake invoices and mistakes that they make.

This company gives out customers contact details to 3rd-party "vultures" (agents, etc.) WITHOUT my permission which is a serious violation of GDPR.

Since October 2022, agents ("vultures") are calling me at least once a week (but rather twice - three times).
Whenever I ask them where did they get my phone number, they simply end the call and they simply can't understand when I say "Don't call me with marketing purposes!" because they call me next week.

Terrible. You have to pay a lot for having ZERO services included. I have the complementary since a year and in the end I always had to pay for everything. Apparently the gynaecologist was included, but at the end I also had to pay for this (300 chf). Do not trust their website. I called the operators and they do not even know which services are included in the complimentary. AVOID THIS COMPANY.

Honestly such a terrible company. They happily cancelled my health insurance then sent me a letter threatening to continue my coverage when I was already insured by someone else? I've rarely interacted with such shady companies.

Sanitas is chaotic and unhelpful - I have had a series of problems with them, which have still not been resolved. I give them ZERO out of 5. I signed a contract for standard health insurance at the end of September 2020. Three months later, I still have not received my insurance card, even though I am paying premiums for direct billing (not reimbursement). Sanitas lost my application - which was only discovered after I contacted them twice. Then they re-issued the contract with mistakes in it, adding accident insurance when it wasn’t needed. And now I’m still waiting for the card. I’m sick of having to chase up customer services to simply do the job I am paying them for. Absolutely terrible - the worst experience with a health insurance company I have ever had! Avoid at all costs.

I would like to share my recent experience with Sanitas: I work for the Swiss based company in Zurich. Due to lockdown rules, I had to come back to the place of permanent residency, which in my case is UK. Since I am still employed with Swiss company and able to work for them remotely, I couldn't de-register from the Zurich city council (for the tax purposes). As such I couldn't terminate the Sanitas insurance as it requires de-registration.

The above situation is actually fine and well understood and accepted on my side. But I've then asked Sanitas not to terminate, but suspend the insurance for the duration of the lockdown. Sanitas has refused to do so. Again, although Sanitas has all rights to do what they think is right, I feel obliged to provide them with the negative feedback as this last decision is not acceptable from my prospective. I continue paying for the insurance which I have zero chance to claim. This is a force major circumstances and should've been considered as such by Sanitas. And suspending the insurance for the duration would've been entirely reasonable from my point of view.

At the same time I am fully satisfied with the communication and promptness of the answers from the Sanitas side. It is unfortunate that we couldn't come to mutually agreeable solution in this case.

Update 01.09.20: Once my contract came to an end, I have de-registered from the kreis buro (city council). The letter of de-registration was backdated to the time when I've actually left Switzerland. Which was in March 2020. All the time from March till July I continued paying Sanitas the monthly premiums. But then, I have sent them the letter of de-registration asking to terminate the insurance contract. Which was promptly done. And Sanitas agreed to refund me for all the time since March. I must admit, I am quite impressed with that offer and the way it was handled. So, definitely changing my previous review to a positive one.