Smoobu Reviews 

Very satisfied with Smoobu

I have been a satisfied Smoobu customer for 5 years and use it for several properties in different countries. Unfortunately, this has changed recently.

Support used to be fast and effective. Now replies are slow or issues remain unresolved, even when they are critical.

One major outstanding problem is that the booking form does not reliably follow the language selected on our website. Smoobu initially told me this should simply work, but the issue is still not solved. For an international accommodation business, this is a serious problem because it directly affects the guest booking process. Ticket 1815873

Very disappointing, especially after being a loyal customer for so long. At the moment, I would not recommend Smoobu.

Your reply I just received is not satisfying at all after 6 weeks of waiting you are actually saying that this feature what should normally be working and is not only my problem but everyones problemwill not be solved. What's happening to your company....??

It helped me a lot with managing our properties, especially with reservations, check-ins, and check-outs, thanks to the calendar overview. It was much easier to keep track of all the bookings by seeing them in Smoobu, and of course, checking one calendar instead of three or four different booking platforms made everything much simpler.

It is definitely a tool I will use again next season. Thank you!

Easy to set up and a good experience

We have been using Smoobu to manage our vacation rental and are very happy with the platform. It makes it much easier to keep our calendars, prices and bookings synchronized across different channels, while giving us a good overview of the entire operation in one place.

The system is intuitive, reliable and covers the most important tasks we need as hosts. Whenever we have needed support, the team has also been helpful and responsive.

Overall, Smoobu saves us a lot of time and makes managing our vacation rental significantly easier. Definitely a 5-star experience from us.

When we actually got to speak to a real person their support was exceptional. The listened to our concerns and came up with quick solutions.

To save you any unnecessary reading, if you’re busy running a hotel or vacation rental and short of time. We emphatically do not recommend you invest your hard earned money on Smoobu at this time.

So, why is this our opinion?
We have used Smoobu for our vacation rental business for several years and have found them to provide an excellent software package, website builder and support service. We used to ask questions and have them rapidly and helpfully answered, even at weekends! Our website (built using their website builder software) was and worked, exactly how we wanted it. It earned us lots of bookings and we found changes easy to implement.

But then, things started to change during the course of 2025. “new features” were being added, which gave no obvious benefit and simple summary screens where you could see all your business activity at a glance, were gradually replaced by several unnecessary ones.

The culmination of this ongoing refresh was the much advertised “new website builder”. We were firmly (and incorrectly) under the impression this would simply enable us to edit our existing site in a new and improved way. Wrong! In mid-April 2026, Smoobu basically killed off our existing website, which now had to be rebuilt almost from scratch, in their new editor.

As anyone in the hospitality industry will tell you, Spring is the start of our peak season! Maybe not for the software developers at Smoobu, but certainly for their customers. Why roll this out in Spring and not the “off season”?

We feel we have definitely lost bookings and certainly also lost our presence on the internet for weeks, as people were finding a dead end “404” error and asking if we’d gone out of business!

The new editor’s creations are initially dreadful. We use both English and French on our site, yet calendars and many inbuilt messages all appeared in English only, even on French pages. The unnecessary complexity of the new editor forces you to become quite skilled as a web developer and many sections could only be edited by Smoobu themselves via a support request. We had paid for a proper French translator to help with our initial website, as Google Translate makes errors and misses certain language nuances. This was effectively lost in the “update”.

To be fair, we have received a reasonably good support response to our plight, but this has also often felt rushed, has not addressed the many, many errors and ultimately we were told that there was such high demand for support, we must wait at least a week for the next response.

So, clearly a massive change in direction as well as an almost doubling of their monthly charges, has taken place during our time with Smoobu. Sadly, after reviewing our experience and the demise of our website, we decided to terminate our agreement with Smoobu and would honestly advise potential customers to be very wary and carry out due diligence. This can only ever be a personal opinion, but we believe it to be honest, accurate and fair.

Finally, once we terminated our agreement with Smoobu, we discovered our Booking.com calendar was totally “stuffed”. Where we saw “blocked” days, we found we could place a booking!. Many hours were spent fixing this ourselves. All very tiring.

No doubt there may well be a response to this review along the lines of “helping us to improve”, but in reality, the best thing they can do, is wind back to the Smoobu that existed a few years ago, because this is not a product that has improved with age.

We had 2 calls with Yaka talking us through the set up and guides and assisting with exporting and renaming the properties. He spotted some errors with double bookings and settings and re adjusted for us and talked us through permissions to add our cleaner and give me more authority. He is very solution focused and will help when bookings page eventually synch with Smoobu and can help again as he recommends we build a website too

We are extremely disappointed at this point with the service of Smoobu.

We wanted more information in order to see if we could change our current PMS into Smoobu, but first we did not receive any cancellation of our appointment with their support and after having send multiple emails in order to make a new appointment, no response!

Not sure if this is a sign that Smoobu is not interested in taking on more clients, but we expected at least a reply in this case.

We would advise Smoobu to get in touch with us with a extremely good excuse, but we would be surprised if we will change our whole system of 50+ properties into a company who lacks the service to interested new clients!

The worst company ever. Stay away or your company it will bankrupt from their platform. Every day the platform was down for st least 10 hours. When is working, is running very very low

Service was down for 8+ hours yesterday. Instead of giving clear status updates there was almost no communication. Only on IG replying to people commenting on recent posts, after being back up they made sure to delete all those comments about being down but no resolution info anywhere. For the price you pay you would expect much better handling of situations like that.

Under maintenance for more than seven hours now (no resolution in sight) in the middle of the day without any notice. All Airbnb calendars blocked. Missed already a reservation, who is gonna refund? This is UNACCEPTABLE.

I'm new to channel management systems, so have found it very helpful so far. The team have been helpful to get me set up and I have already seen how helpful it is. Am sure it will be a very useful tool.

Gabriella was very responsive to our questions and helped a lot in the onboarding process of the Smoobu system and de website builder.

A great place to gather all platforms.
Easy to manage several booking platforms, and many options that fits my needs

I canceled my service from this company, and then they tried to bill me for another year of service, which I never used. Then they sent the account to a collection agency. Stay as far away from them as you possibly can.

Contemplated switching to Smoobu from another VRMS
But I will not due to really bad customer service. Booked an appointment with sales - they did not show up to the online meeting - then it was rescheduled and did not show up again- sales staff said they were waiting 5 min -
If this is the customer to get someone to switch to Smoobu - I could just imagine how poor customer service is when you are an actual paying customer locked into their service

Bad serviss, in some cases to resolve quickly some problems they only answering with in 24h, when you need to resolve problem quickly. It was last year when i used their serviss, after canceling subscription they charged extra month becouse i didnt deleted my profile in time, now when my profile was deleted the asking for trustpilot for my proof of my statements.

I am so dissapointed with Smoobu. From the start (in 2020) the monthly amout for their service was 22eur, now is 44eur for the same service. Years ago they called you immediately when you needed help, today there is no way to get them on the phone if you need them urgently. It is a week now since my webpage provided by Smoobu does not exist anymore and I don?t know why. I tried to contact them to fix this problem, but no one responds. Now is a season of reservations and i am certain I missed some of them (and money) due to my disfunctional webpage. I tried to contact them many time today but they freezed. Their softwer is olso outdated, there is no possibility to make and pay direct bookings. They also don?t use AI to build your website. There are others web providers that don?t charge so much for their service and their service is more advanced (AI)

I am replying to Smoobu answer: if Only you could be so fast answering urgent matters regarding web site functioning as you Are concerning answering BAD reviews. Since now i haven’t receive any appologise, answer or assistance helping my web page working again ( and it is urgent!!!), but i received your response regarding my review. Please keep in mind, in first place you are paid for providing your services, not replying on BAD reviews, which are genuine and real.

From my side You allready received several requests to help me an i have allready explained What is not working. I gave you my e-mail, i called you several times, please don’t keep the appearance to be assertive by just automatically replying to every review with the same answer. I am still waiting for you to contact me And solve this issue.

Having a software glitch currently where all my listings are showing no availability for last few hours and customer service is being quiet and ignoring my messages.

Never use these scammers again Horrible customer service

Now with new website builder instead of having easy to use website smoobu basically forces you to be a professional website developer. Because otherwise my website currently is all wrong all pictures tiny and this is from a loyal customer with over 30 listings for over 3 years