luis peraza, our onboarding specialist was knowledgeable and explained everything perfectly. he was easy to understand and clear in his explanations. he understood the process well and was able to a... See more
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Review summary
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Patricia was extremely patient, friendly and helpful throughout our Lodgify onboarding meeting. She guided me clearly through the setup, helped sort out the payment settings and supported me in g... See more
Company replied
I've only just become a host and chose Lodgify to manage my property because of it's ease of use. The onboarding call with Elena de Antón was excellent. She went through the main features and made... See more
Company replied
Elena was an incredible help throughout my Lodgify setup. She was patient, knowledgeable, and always took the time to answer my questions clearly. She made what initially felt like a complicated proce... See more
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Company details
About Lodgify
Written by the company
Trusted by thousands of hosts, Lodgify is the #1 vacation rental software powered by proactive AI. Automate hosting, win more bookings and maximize revenue with less effort. Lodgify is designed to empower vacation rental businesses of all sizes to be more efficient with effortless solutions and comprehensive support. The company was launched in 2013 and is based in Barcelona.
Lodgify's website builder enables you to easily create your own website and accept direct bookings, and their channel manager allows you to manage all reservations from one place and synchronize property data across booking channels. Lodgify also offers property management (PM) modules to help streamline your operations and scale your business.
Lodgify offers 4 plans built to scale with your business. Basic starts at 13$/month, the most affordable way to start for hosts with one property. Starter is for hosts ready to take direct bookings. Professional is for hosts ready to scale. Ultimate is for hosts building a larger operation. A 7-day free trial is available with no credit card required.
Curious about Lodgify? Explore the Lodgify reviews on this page to learn more about Lodgify's customer service, support, and available features. The Lodgify Trustpilot page is the perfect place to gauge how happy its customers are.
Book a demo call
Discover our plans
Switch to Lodgify now!
All-in-one solution
Manage your business with our vacation rental software
Centralize, automate, and grow: Manage reservations, boost revenue, and excel with Lodgify's powerful vacation rental tools!
Try Lodgify for free for 7 days. No credit card required.
Contact info
United States
- (+1) 646 859 1955
- help@lodgify.com
- lodgify.com
4.7
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Onboarding solutions made easy :)
Hung via Lodgify was super helpful with my onboarding process his insights and advice really helped me :)
September 4, 2026
Unprompted review
Reply from Lodgify
Hi Mac,
Thank you for your great feedback! We’re delighted to hear that Hung was super helpful during your onboarding process and that his insights made a difference. If you need any further assistance, we’re always here to help!
Best Regards, The Lodgify Team
A guest's perspective
Most or all reviews here are from Hosts.
Perspective of renters/lodgers/guests:
It makes life easier/safer for hosts, BUT:
As renter/guest it feels UNSAFE to enter data of EVERY ONE in the party, even when not mandatory from local authorities.
We are asked for:
- Passport ID / other valid Government ID. (Numbers entered manually or by taking a photo)
- Date of birth.
- Home addresses.
- Phone number.
And much more.
Goverment IDs and personal information are thus stored in a way not conforming to many countries GDPR/DPA laws.
Happy for the hosts though, the overall concensus seems to be they are happy with the service as they can feel safe.
September 5, 2026
Unprompted review
Reply from Lodgify
Hello Nora, thank you for sharing your perspective as a guest. We appreciate your feedback regarding the data collection process and your concerns about privacy and safety. It's important for us to ensure that all users feel secure when using our platform. We take data protection seriously and strive to comply with relevant laws, including GDPR. Your insights will help us improve our services for both hosts and guests. If you have any further concerns or suggestions, please feel free to reach out. Thank you again for your feedback.
Brian was really helpful with his answers to my questions.
Brian was really helpful with his training and helping me set up my account. He answered all of my questions clearly. I feel prepared after the call to use the Lodgify website.
September 4, 2026
Unprompted review
Reply from Lodgify
Hi Suzi,
Thank you for your great feedback! We’re thrilled to hear that Brian was helpful in training you and addressing your questions. It’s wonderful to know you feel prepared to use the Lodgify website. If you need any further assistance, we’re here to help!
Best Regards, The Lodgify Team
Amazing support from Brian took his…
Amazing support from Brian took his time to walk through the entire work flow and set up process
September 4, 2026
Unprompted review
Reply from Lodgify
Hi Ekow,
Thank you for your fantastic feedback! We’re delighted to hear that Brian provided amazing support and guided you through the setup process. If you have any more questions, feel free to reach out anytime!
Best Regards, The Lodgify Team
The onboarding process with Gabriel…
The onboarding process with Gabriel left me feeling confident that I could manage my property effectively and efficiently on multiple channels. He was very patient, knowledgeable and personable. He made the process of managing a property through this software feel much less overwhelming and very much doable. I highly recommend this software. Gabriel's level of customer service is high-level and he is awesome!
September 4, 2026
Unprompted review
Reply from Lodgify
Hi Charisse,
Thank you for your fantastic feedback! We’re delighted to hear that Gabriel made your onboarding experience so positive and helped you feel confident in managing your property. We appreciate your recommendation and are here to support you anytime!
Best Regards, The Lodgify Team
Gabriel as thorough and understood my concers.
Gabriel was thorough, understood any questions and concerns I had and was a real human with a sense of humour. Can't praise enough. Thank you Gabriel!
September 4, 2026
Unprompted review
Reply from Lodgify
Hi James,
Thank you for your wonderful feedback! We’re thrilled to hear that Gabriel was thorough and addressed your concerns with a great sense of humor. We appreciate your kind words and are here to assist you anytime!
Best Regards, The Lodgify Team
HIGH RESPONSIVENESS
It was a difficul start, most probably from my end, not being much proficient of IT matters
However progress was made gradually until I gained more confidence of myself.
I appreciate the learning/ apprentiship process . A special thank to Hung who guided me with particular patience and understanding and to his expertise of the subjects
A special thanks go also to Myrsini from the sales unit for her smooth handling of my suscriptions without undue pressures
It is hoped that the same approach and availability, patience and empathie will continue with the help desk
My best regards to the Lodgify Team wishing me to suceed in this entreprenial venture
September 4, 2026
Unprompted review
Reply from Lodgify
Hi Hany,
Thank you for sharing your experience! We’re glad to hear that you made progress and gained confidence with our platform. A special shoutout to Hung for his patience and expertise, and to Myrsini for her smooth support. We’re here to help you succeed in your entrepreneurial journey!
Best Regards, The Lodgify Team
Finally a migration that didn't suck
Finally a migration that didn't suck. Gabriel and the rest of the team at Lodgify helped us complete a migration that only took a few hours versus days or weeks with other PMS. Incredibly painless and we switched almost 20 properties from one PMS to Lodgify during the same day.
September 1, 2026
Unprompted review
Reply from Lodgify
Hi David,
Thank you for your amazing review! We’re thrilled to hear that Gabriel and the team made your migration process so smooth and efficient. If you need any further assistance, we’re here to help!
Best Regards, The Lodgify Team
Terrible experience
Terrible experience: bug-ridden software and completely ineffective support
I use Lodgify to manage my vacation rental properties, but the experience has been extremely disappointing and a constant source of operational disruptions.
For months, I have been reporting basic technical issues, and customer support's standard canned response is always the same: 'the team is aware of the issue and working on a fix.' Waiting months with zero resolution for essential features is unacceptable for a company marketing itself as efficient and industry-leading in hospitality.
The platform has gone from bad to worse. Recently, the system stopped syncing bookings properly from OTA channels (in my case, Booking.com): it fails to import vital details like guest phone numbers and email addresses automatically, forcing me to input everything manually just to contact arriving guests. A property management system should automate daily tasks, not double the workload.
To make matters worse, even their customer service channels are broken: the support chat gets stuck in an endless loop, preventing me from submitting urgent tickets.
Paying full price for software plagued by critical bugs and paired with an inability to resolve problems is completely unjustified. I have requested a refund and strongly advise anyone running a hospitality business to stay away from Lodgify.
September 4, 2026
Unprompted review
Reply from Lodgify
Hello Antonio, I'm sorry to hear about the challenges you've faced with our software and the support you've received. We understand how critical it is for our platform to function smoothly, especially in the hospitality industry. Your feedback regarding the technical issues and support experience is invaluable, and we will take it into consideration as we work to improve our services. If you have any further concerns or need assistance, please reach out to our support team directly. Thank you for sharing your experience.
Great service
Brian was very knowledgeable and a pleasure to speak with. He answered all of my questions and we discussed how the software could be serve me.
September 3, 2026
Unprompted review
Reply from Lodgify
Hi Andrew,
Thank you for your great review! We’re glad to hear that Brian was knowledgeable and helpful in addressing your questions. If you need any further assistance, our support team is here to help!
Best Regards, The Lodgify Team
Brian was amazing!
Brian was amazing! First off he’s super knowledgeable about the platform and his hospitable nature made me feel at ease on the new system. He did a bunch of backend things for me to tighten up and shut up our account. He is amazing. His service is incredible and you can tell he is a solution provider. I would like to continue to work with him into the future.
September 3, 2026
Unprompted review
Reply from Lodgify
Hi Ed,
Thank you for your fantastic review! We’re thrilled to hear that Brian provided such amazing support and made you feel comfortable with the platform. We look forward to continuing to assist you in the future!
Best Regards, The Lodgify Team
She was fantastic to point out the…
She was fantastic to point out the important items. Really appreciated her help and knowledge.
The notes and follow up email was super helpful.
August 31, 2026
Unprompted review
Reply from Lodgify
Hi Melinda,
Thank you for your wonderful feedback! We’re delighted to hear that you found our support fantastic and helpful. It’s great to know that the notes and follow-up email made a positive impact. If you need anything else, feel free to reach out!
Best Regards, The Lodgify Team
Great experience.
August 31, 2026
Unprompted review
Reply from Lodgify
Hi there,
Thank you for your 5-star review! We’re thrilled to hear you had a great experience with Lodgify.
Best Regards, The Lodgify Team
Brian's customer service was great
Brian's customer service was great. He was knowledgeable, listened to my concerns, and addressed them appropriately. So far, I am very happy I chose this platform.
September 2, 2026
Unprompted review
Reply from Lodgify
Hi Brad,
Thank you for your wonderful feedback! We’re thrilled to hear that Brian provided great customer service by addressing your concerns effectively. It’s fantastic to know you’re happy with your choice of platform. If you need any further assistance, our team is always here to help!
Best Regards, The Lodgify Team
Julia was very helpful and pleasant to work with.
Julia was very helpful.
September 2, 2026
Unprompted review
Reply from Lodgify
Hi Tanya,
Thank you for your kind words! We’re delighted to hear that Julia was helpful and pleasant to work with. If you have any further questions or need assistance, our team is always here to help!
Best Regards, The Lodgify Team
overall 5 stars for support and onboarding session
Easy to understand! Answered all my questions, was knowlodgable with the whole platform and introduced me to different things I was not aware about. If i need to meet with a lodgify member again i would happily make that appt with the same instructor.
September 2, 2026
Unprompted review
Reply from Lodgify
Hi Chloe,
Thank you for your wonderful review! We’re thrilled to hear that you found the onboarding session easy to understand and that your instructor provided valuable insights. If you ever need further assistance, our team is always here to help!
Best Regards, The Lodgify Team
Great service
Brian, was very helpful and lovely. Easy to understand and patiently answered all our questions. Thank you!
September 2, 2026
Unprompted review
Reply from Lodgify
Hi Katarzyna,
Thank you for your wonderful review! We’re delighted to hear that Brian provided helpful and clear support, patiently answering all your questions. If you need any further assistance, our team is always here to help!
Best Regards, The Lodgify Team
Excellent service and great communication
I was initially a little concerned about having a meeting in English, but Elena made the whole experience very easy and comfortable. She was extremely clear, patient, and easy to communicate with. She answered all my questions and made me feel very confident about my decision.
Committing to a 12-month plan and paying the full amount upfront can naturally feel a little nerve-racking, but Elena gave me the reassurance I needed. I felt very comfortable moving forward with the company, and I was very happy with the service and support I received.
September 2, 2026
Unprompted review
Reply from Lodgify
Hi Carolina,
Thank you for your fantastic review! We’re delighted to hear that Elena made your onboarding experience comfortable and clear, providing the reassurance you needed. It’s great to know you felt confident moving forward with us. If you have any further questions, our support team is always here to help!
Best Regards, The Lodgify Team
Takes time, but worth the trouble
Once you've invested time in understanding the UI and what it can do, it's a great tool.
September 2, 2026
Unprompted review
Reply from Lodgify
Hi Mike,
Thank you for your great review! We’re glad to hear that after investing time in understanding the UI, you find Lodgify to be a valuable tool. If you have any questions or need assistance, our support team is always here to help!
Best Regards, The Lodgify Team
Top boarding
Great boarding/introduction, top service, professional agent
September 2, 2026
Unprompted review
Reply from Lodgify
Hi there,
Thank you for your great review! We’re thrilled to hear that you had a top-notch onboarding experience and received professional service. If you need any further assistance, our support team is here to help!
Best Regards, The Lodgify Team
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