Ninja Kitchen UK Reviews 

We have a few items from Ninja now and everyone has been superb our favourite is the Pizza oven and smoker it’s been fantastic

Ninja coffee machines are so inconsistent. My son bought me the Ninja Cafe Deluxe for my birthday, I was delighted with it, however after 12 months I noticed it was producing excessive espresso for my flat white and sometimes not enough. I understand it should be 45ml, the amount ranged from 20ml to 120ml. I rang customer service, the machine was replaced, 2 months later same issue. I rang again and this time it was upgraded. Same issue the day it was received. I rang and they said they would replace. Thery sent a base unit that was damaged upon receipt and did not appear new. This was the final straw, I asked for a refund which they agreed. 4 weeks later, countless e mails and phone calls later I still don't have a refund. I bought a Ninja Auto Barista Pro as I have seen the rave reviews, however, I'm not sure what people are raving about. It has a feature called grind IQ to supposedly get you the perfect grind / espresso, this went through 2 bags of beans setting itself up, I got 1 cup for £12 of beans, and the measure was out 60ml. I find these machines to be so inconsistent and a faff if you want to change beans. I bought a SAGE oracle jet, set it up, 1st coffee the machine said it might be bitter, adjust grind setting, which I did. The first and second use delivered 45ml shots each time and no problems since. The milk is also a lot silkier. Really bad experience, which is a shame as I like Ninja products and have many other Shark / Ninja products. After this experience will think twice about giving them my custom in future.

Great and excellent product

No problems.smooth transaction from ordering to receiving.thrilled with appliance .love it.

I was bought a ninja creami machine for Father’s Day, activated the warranty worked properly for maybe 7-8 days then the problems started, hard to get the lid detached from the machine, notified them and they tried pushing it onto the company we bought it from… the warranty is in your company’s name it’s not right, now the machine has completely stopped working, it’s a piece of junk more stress than it’s worth, they want the original box it was sent in to return it… who keeps the boxes? Not me.

My experience with this company so far is excellent
The product is solid well built, always on time delivering.

Ninja Customer Service is the worst I have ever experienced. They send automated replies asking for the same information and don’t respond to your query. My pan started to peel within a week of use and they are not concerned whatsoever.

Ordered the ninja wood fire xl bundle for nearly £500 it arrived damaged. Raised a case with their care team and 3 weeks later after giving them all the info they needed I still haven’t had a response. This used to be a brilliant company but like most have seemingly cut corners by offering zero aftercare. AVOID

And there below is the example, I used the link below nearly 4 weeks ago and still waiting! Here is why you should avoid this company at all costs

Great coffee maker, service, product and satisfied fully.

We bought a ninja air fryer last summer Ninja Foodi MAX Dual Zone Air Fryer AF400UK.
NOTE!
Phoned Shark/Ninja up and explained in a polite manner the issues we'd been having with our Ninja air fryer.
Customers service person was sympathetic and understanding.
I also mentioned the fact despite several emails and messages to ninja, nothing or nobody has replied.
Customer service person explained that they deal with a huge number of emails and messages,but apologised.
The Matter is now sorted thanks to the ninja representitive I spoke to on the phone.
👍 👍👍👍👍

On the whole it's been okay as you would expect from a reputable company like ninja.
Unfortunately over the last week or so it's been displaying the error code E2!
I've cleaned the air fryer as directed!
Still got the error code E2.
I've turned the power off at the plug as directed!
Still got the error code E2!
I've contacted Ninja via their website and gave them all the information they needed (which is an absurd amount),but as of yet we've had no reply at all!
Furthermore I've noticed that the plates within the air fryer are losing their black paint!
Obviously not good because we might be ingesting it within any food we eat!
Not what I expected from Ninja.
The plates are washed gently with a sponge and soapy water,so I can't understand why the coating has come off!

Shocking customer services I’ve sent 4 emails and keep getting bounced around. One of my pains has actually blistered at the bottom and I’m just getting nowhere with ninja/ shark. Basically being ignored - I’m disgusted

Brilliant and no issues at all. Awesome buy xxx

Very pleased with Ninja frying pan, until the coating blistered. Reported on 1st July, still waiting for situation to be resolved. Their intilal reply was "responses may take a little longer than our typical 6-business-hour window. We appreciate your patience."now 17 days.

Great products

Quality of items are always top notch. Great prices. I love our air fryer and the slow cooker is amazing! Worth the money and then some!

Ninja Creami blade broke during use. Made a burnt smell as well as the blade and connector being burnt. Have only used the machine 30 times in the past 2 years. Contacted customer service, no reply, so have emailed twice, still no reply.

Machines very expensive and don’t last ninja just tell you to dump the one you got and buy another one load of rubbish

If you want the best in kitchen appliances and accessories this is the only shop and make to use or purchase good prices when the sales is on but quality second to none

Always amazing with Ninja and Shark. Customer service always on point.