Natylia Reviews 

92
TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 84 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained that the items received were of extremely poor quality, made of cheap plastic instead of described materials, and looked completely different from the online photographs. Buyers also stated frustrating return policies, noting unexpected high shipping costs to send packages back to warehouses located in China. Though some reviewers were satisfied with the soft fabrics, lightweight feel, and comfortable fit of their clothing. People mentioned that certain versatile pieces worked well for casual daily wear and provided a pleasant, stylish look. Some customers also appreciated the simple modern design and found the pricing reasonable for specific items.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and descriptions. While many reviewers... See more

Quality

People report negative experiences with quality, expressing widespread disappointment over substandard items... See more

Return policy

Reviewers express deep frustration and disappointment with the return policy, highlighting a complicated and... See more

Refund

Customers consistently express deep frustration and dissatisfaction with the refund process, highlighting... See more

Price

Reviewers highlight negative aspects of price, stating that the costs are astronomically expensive and feel... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Cheap clothing brand. Clothes look nothing like their website, very small sizes and poor quality. Website looks to be Dutch and based in Netherlands. Return process is ultra complicated as def... See more

Company replied

Rated 3 out of 5 stars

The romper I tried is okay overall, both stylish and easy to wear. It gives a modern look without requiring too much effort, which I appreciate.

Company replied

Rated 3 out of 5 stars

I bought a summer dress and it is fairly decent overall, quite lightweight and breathable. It works well for hot weather and daily wear when you still want to look put together.

Company replied

Rated 3 out of 5 stars

I like the overall style and design. The fabric is nice, although I found the cut a little less flattering than hoped.

Company replied



Contact info

2.3

Poor

TrustScore 2.5 out of 5

92 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.3

All reviews

(92)

92 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

stunning

bought this for my holiday and it was the best decision, it packs without creasing, keeps you cool in the heat and looks far more expensive than the price suggests, absolutely recomend

August 6, 2026
Unprompted review
Rated 1 out of 5 stars

Unsure what I can say that others have…

Unsure what I can say that others have not said. Company is a giant con. Sent me wrong item which was terrible quality considering I paid £50 for it and then basically tried to blackmail me into accepting credit. When I refused they told me I’d need to cover the costs of sending the item back to the warehouse in china and that it would cost a lot of money despite them sending me the wrong item and false advertising. I have reported them to trading standards and if it means they lose money I will happily pay the costs to send it back to china, I’d pay double rather than let these thieves keep it!

September 1, 2026
Unprompted review
Rated 1 out of 5 stars

What else can be said about this scam…

What else can be said about this scam company that has already not been said. I like others didn’t get what I ordered. Not only did it not come close to what I ordered but you wouldn’t line a dog basket with it, total trash material. Now this scam company require me to pay the return cost of the thrash they sent to a sweat shop in China. This despite the Consumer Act 2015, that states that faulty, or goods sent that do not match what was described, then the seller should incur the cost. This includes full refund and return costs. This will not happen with scam company. The likely hood of getting what you order is clearly small. I would urge all that have been scammed and all that will be in future to email their MP with as much information and detail as possible about their experience using this company. Hopefully in the future this scam is put out business.

August 28, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered shoes apparently made of…

Ordered shoes apparently made of leather, they were plastic. Glued and partially damaged. As others said: return to China at your own cost. Tracked, I provided the tracking number as requested to them. Never heard anything back. No refund given, even after several attempts to chase them up. Not sure if my credit card will get better results. It is China after all.
Very misleading to pretend they sell product from Europe.

July 12, 2026
Unprompted review
Rated 5 out of 5 stars

love it

this is the third piece i've bought from this shop and the quality has been brilliant every single time, the sizing is consistent and the customer service is genuinely helpful whenever i've asked

August 8, 2026
Unprompted review
Rated 1 out of 5 stars

Appalling

I ordered a pair of slip on shoes advertised as leather. They were not leather but some really cheap plastic and the size was completely wrong, way too big.
On inquiring about return and refund I was directed to an address in China! The company address is in the Netherlands. Totally unsatisfactory
If there was a minus star rating that's what I would give. I cannot afford to donate my money to this dreadful company.

April 5, 2026
Unprompted review
Natylia logo

Reply from Natylia

Thank you for sharing your feedback, Maureen. We are truly sorry to hear that the shoes received did not match the leather description, were the wrong size, and that the return process to an address in China caused so much frustration. We appreciate you detailing your experience—all comments regarding material accuracy, sizing precision, and transparent return procedures are extremely important to us and will be thoroughly reviewed. Sending our best regards. 🌸

Rated 3 out of 5 stars

Just okay

Not bad, though the colour faded after one wash

August 3, 2026
Unprompted review
Natylia logo

Reply from Natylia

Thank you for sharing your feedback, Iris. We are glad that the product itself was okay, but we are very sorry to hear that the color faded after just one wash. We appreciate your honest note—feedback regarding dye durability and how fabrics handle washing is super valuable to us as we select materials. We hope the garment still remains comfortable to wear! 😊🌸

Rated 1 out of 5 stars

Badly fitting, unlabelled, synthetic rubbish which can't be returned

Clothes were of rough feeling nylon type material, don't know what the material is a it has no label with care instructions or anything.
Way too big.
Returns policy was NOT easy, infact was told had to pay to return to China (not the UK warehouse they'd come from) offered me 30% to keep them which I took as the remainder 70% would be the cost of postage.
Please don't make my mistake - please avoid this site.
Can't now unsubscribe from site.

August 4, 2026
Unprompted review
Natylia logo

Reply from Natylia

Thank you for sharing your feedback, Heather. We are truly sorry to hear that the material quality, lack of care labels, sizing, and the difficult return process involving return shipping to Asia and a partial refund offer caused so much frustration. We appreciate you detailing your experience—all comments regarding garment labeling, sizing accuracy, and transparent return procedures are extremely important to us and will be thoroughly reviewed. Sending our best regards. 🌸

Rated 1 out of 5 stars

Absolutely awful

Absolutely awful. I ordered a sandal reduced from £70 to £35… suggesting a shoe of quality - it looked nothing like the photo on the website. The heel was from a lightweight moulded plastic and the “leather” was the most basic plastic. I have to return them at my own expense to their warehouse in China - including customs labels and charges. Disgusting.

August 1, 2026
Unprompted review
Natylia logo

Reply from Natylia

Thank you for sharing your feedback. We are truly sorry to hear that the sandals received did not match the website description or material expectations, and that having to cover the high return shipping costs and customs fees to a warehouse in Asia caused so much frustration. We appreciate you detailing your experience—all comments regarding material accuracy, pricing transparency, and clear return procedures are extremely important to us and will be thoroughly reviewed. Sending our best regards. 🌸

Rated 5 out of 5 stars

Perfect

Came quickly, looks amazing

August 1, 2026
Unprompted review
Natylia logo

Reply from Natylia

Thank you so much for the lovely review, Sienna! ✨ We are so glad to hear that your order arrived quickly and looks amazing. Hearing that you are so happy with the item and the fast shipping brings us pure joy! We hope you love using your new purchase! 😊☀️

Rated 5 out of 5 stars

Stunning top

Stunning top, fast delivery.

August 2, 2026
Unprompted review
Natylia logo

Reply from Natylia

Thank you so much for the wonderful review, Fara! 👚✨ We are so thrilled to hear that you love the top and that the delivery was fast. Knowing you are delighted with your purchase brings us pure joy! We hope you love wearing it! 😊☀️

Rated 5 out of 5 stars

Delivery was fast and the item was…

Delivery was fast and the item was exactly as described on the website

July 27, 2026
Unprompted review
Natylia logo

Reply from Natylia

Thank you so much for the great review, Rosie! 👗 We are so glad to hear that the delivery was fast and that the item matched the website description perfectly. Fast shipping and product accuracy are top priorities for us! We hope you love wearing your new purchase! 😊☀️

Rated 1 out of 5 stars

Avoid this company

Avoid this company! We ordered some leather support clogs in June. What arrived were poor quality clogs that were clearly not leather and did not match the pictures on the website. We were surprised at the length of time it took for them to arrive. On closer inspection of the website we found they had come from the Netherlands. When I contacted them to return the clogs they gave me an address in China and said I had to send them at my expense if I wanted a full refund! Every time I challenged this I was offered a partial refund. Eventually I flagged this transaction to my card issuer who are now pursuing the case for me.
DO NOT ORDER FROM THIS FIRM, IT'S A SCAM!

June 20, 2026
Unprompted review
Natylia logo

Reply from Natylia

Thank you for sharing your feedback. We are truly sorry to hear that the clogs received did not match the website description or material expectations, and that the long delivery time, Asia return shipping costs, and partial refund offers caused so much frustration. We appreciate you detailing your experience—all comments regarding product accuracy, transparency about shipping locations, and clear, fair complaint procedures are extremely important to us and will be thoroughly reviewed. Sending our best regards. 🌸

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look