Banner for myenergi

myenergi Reviews 

6,109
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 3,901 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and polite throughout the entire home installation process. Many people highlight the professional approach of technicians who ensure everything is left clean and tidy. Consumers note that the charging equipment works smoothly and is very easy to set up for daily home use. Some reviewers were not happy with customer support, mentioning long delays and unreturned phone calls when dealing with faulty hardware issues. A few people also felt frustrated when devices broke down prematurely and requested replacements took weeks to arrive.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, presenting a mix of praise and serious complaints. Many... See more

User experience

Users describe positive interactions with user experience, highlighting smooth installations and... See more

Staff

Customers consistently note positive experiences with staff, describing them as professional, punctual, and... See more

Service

Consumers find service to be positive, frequently highlighting professional, punctual, and efficient... See more

Customer service

People report ambiguous experiences with customer service. Many reviewers praise helpful staff members who... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Seems like an excellent charger with the convenient aspect of being able to view and set charging times etc on the app and also the Eco+ setting to utilise excess solar power when available. It was... See more

Company replied

Rated 4 out of 5 stars

1 star for build quality and design 1 star for value for money 1 star for ease of operation once it is operational. 1 star for speed of delivery from retailer My electrician found the handover... See more

Company replied

Rated 4 out of 5 stars

Just had the eddi installed after recently getting solar panels. The eddi is great and I love the app as well BUT, why does the unit not come with the extra CT so it can show my solar production as we... See more

Company replied

Rated 5 out of 5 stars

Great is mode and operation versatility of Zappi with Harvi. Worse is understandig operational manual. This don´t suit to my Zappi 2H22UV-T. It seems, that operational manual must be renewed. I spen... See more

Company replied



Company details

  1. Green Energy Supplier
  2. Electric Vehicle Charging Station
  3. Electronics Company
  4. Solar Energy Equipment Supplier

About myenergi

Written by the company

myenergi is an award-winning British designer and manufacturer of renewable energy products that increase the self-consumption of green energy.

myenergi

Discover zappi GLO

Smarter energy, made simple.

Written by the company

Take control of how your home generates, stores and uses energy.
myenergi products work together as a complete Home Energy Management System, helping you get more from your solar, battery storage and EV charging.

Our promise to you.

Designed in the UK. Built for reliability.

Designed in the UK. Built for reliability.
We design our products in the UK with quality, reliability and sustainability at the core. Our ecosystem combines carefully selected components and technology that work seamlessly together, all backed by comprehensive warranties and our UK-based customer support team. If something isn’t right, we’ll work quickly to put it right.

Contact info

4.1

Great

TrustScore 4 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(6,109)

4,144 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible Experience

The installation was difficult as I couldn't provide a photo of the water bonding as it was behind kitchen cabinets, even though I could see it. I've then been charged an incorrect amount, a non standard install when it was standard and the Sal Sac is only NI when it should be tax and NI. Now the unit has stopped working , the breaker keeps tripping so can't charge my car, it's only been installed 6 weeks ago. Now I have to wait over a week for a call back when I need someone to come out and fix.

July 17, 2026
Rated 1 out of 5 stars

Zappi loses Grid CT every time

Zappi loses Grid CT every time. Useless.

It'll give the car about 0.5kWh before losing Grid CT according to app and terminal. Then I try to restart it and Zappi claims my car is fully charged when it has 2 miles of range. Back outside into the rain I go to unplug and replug it, for the same to happen. I'm just glad I didn't buy a fully electric car and my PHEV can use petrol given this useless kit can't give me power.

August 28, 2026
Rated 2 out of 5 stars

This is not a simple plug and play…

This is not a simple plug and play product. My sparky even completed an install course and there was compatibility and programming issues with the unit. Chatgbt was eventually able to provide information on how to program, connect havi, and interpret ct clamp settings.

September 6, 2026
Rated 5 out of 5 stars

Zappi - A Smart, Solar‑Savvy Charger That Just Works

The Zappi 2.1 stands out because it doesn’t just charge your EV, it actively manages how your home uses energy. Once installed, it feels seamless. The charger automatically adjusts to your solar production, prioritises self‑consumption and reduces grid draw without you needing to touch a thing. Build quality is excellent, the interface is clear and the charging modes (Fast, Eco, Eco+) make it easy to choose between speed and efficiency.

In daily use, it’s dependable and intuitive. The integration with the myenergi app adds real‑time visibility and control. Zappi delivers a premium, future‑proof charging experience, especially in a solar‑heavy Melbourne setup.

August 30, 2026
Rated 5 out of 5 stars

I emailed your sales team with a…

I emailed your sales team with a technical enquiry. They replied giving me the telephone number and the email contact details for the team.
I called them and the guy resolved my issue within minutes.
Thank you 😊

September 4, 2026
Rated 5 out of 5 stars

Happy Zappi

Ordering via EON next quick and succinct.
Installation of zappi glo quick, efficient and tidy.
Registration etc simple and quick.
Like your app so far.

September 6, 2026
Rated 5 out of 5 stars

Zappi Glo EV charger and myenergi app

We recently had the Zappi Glo EV charger fitted through E.ON Next together with downloading the myenergi App. The app is easy to use and I was able to add my husband to the account so he can monitor the electricity charges. Very pleased with the charger and app.

August 29, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look