simple, no fuss, efficient. I ordered three large size armchairs and a 3 seater sofa. A bit risky to order all that without testing before maybe but I am more than happy with the result. It was del... See more
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The product is 5 stars, but the shipping was awful. I didn’t mind the long wait for the product to be deliever, since this was previous warned by the company before I even buy it, but once it was ship... See more
Company replied
Everything worked Well from beginning to end. Communication was always clear and I felt well informed. It was a bit disappointing that they did not take the huge packaging waste with them.
Company replied
Great product, good quality but it would be very helfull if the description mentioned that the delivery will be in one piece. Without the heroic efforts and commitment of the two messengers and some... See more
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Company details
About Micadoni
Written by the company
La marque MICADONI est le résultat de nombreuses années de passion dans la conception de mobilier design. Elle s'adresse aux clients qui aiment les intérieurs confortables et modernes. Une large gamme de couleurs et des designs uniques soulignent le caractère de la marque.
Les différentes ambiances de chaque collection plairont aux clients qui apprécieront le confort, les formes modernes et la qualité des matériaux sélectionnés. La ligne Micadoni Premium ravira les plus exigeants.
The MICADONI brand comes from years of passion for designing high-quality furniture for people who enjoy cozy, modern interiors. It offers various colors and unique products that show the brand's distinctive vibe.
Each collection captures different feelings, focusing on comfort, modern shapes, and the quality of selected materials. MICADONI aims to satisfy even the most demanding customers.
Contact info
Luxembourg, Luxembourg
- +33 974 775 436
- shop@micadoni.com
- micadoni.com
4.4
Excellent
3K reviews
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Replied to 99% of negative reviews
Typically replies within 1 week
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Reply from Micadoni
Hello Eline,
Thank you so much for your kind words! We're delighted to hear that you're happy with your new couch and that the delivery went smoothly.
We hope you enjoy your furniture for many years to come!
Kind regards,
Micadoni-Team
Reply from Micadoni
Hello,
thank you very much for your kind review!
We're delighted to hear that you're happy with your purchase. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your feedback.
We hope you enjoy it for many years to come!
Kind regards,
Micadoni-Team
Everything worked well…
Everything worked Well from beginning to end. Communication was always clear and I felt well informed.
It was a bit disappointing that they did not take the huge packaging waste with them.
June 4, 2026
Reply from Micadoni
Hello,
Thank you for your kind review! We’re delighted to hear that everything went smoothly from beginning to end and that you felt well informed throughout the process.
We also appreciate your feedback regarding the packaging. We understand that disposing of large packaging materials can be inconvenient. The Standard Delivery service you selected does not include the removal of packaging after delivery. This service is available with our Premium Delivery option.
Thank you once again for your valuable feedback. We hope you enjoy your new furniture for many years to come!
Kind regards,
Micadoni-Team
The product is 5 stars, but shipping is 1
The product is 5 stars, but the shipping was awful. I didn’t mind the long wait for the product to be deliever, since this was previous warned by the company before I even buy it, but once it was shipped, they didn’t deliever in my apartment and I had to pay an outside company to do so. I told th about this issue and they told me they were going to look into it, but I never got any answer back after
May 30, 2026
Reply from Micadoni
Dear Yuri:
Thank you very much for your feedback and for taking the time to share your experience.
We are glad to hear that you are satisfied with the product itself, however we are truly sorry to learn about the issues you encountered with the delivery service.
Please be assured that our Customer Service team is currently reviewing your case and investigating what happened with your shipment. We understand how frustrating the situation must have been.
We will make sure to come back to you with a clear update as soon as possible. Thank you for your patience and understanding while we look into this matter.
Best regards,
Micadoni Team
simple, no fuss, efficient, great quality.
simple, no fuss, efficient.
I ordered three large size armchairs and a 3 seater sofa. A bit risky to order all that without testing before maybe but I am more than happy with the result.
It was delivered in the delay that was indicated at purchase and the product is fabulous, great quality build and fabric.
May 27, 2026
Reply from Micadoni
Dear Client,
Thank you very much for your feedback. We are delighted to hear that you are happy with your order and that the quality and fabric meet your expectations.
We also truly appreciate your trust in ordering without testing beforehand, and we are glad you are satisfied with the final result.
Although the delivery was slightly delayed, we are glad you were kept informed throughout the process.
Best regards,
Micadoni
Everything was super
Everything was super! The quality is very good, the service and delivery service also! We have now a super comfy Martina corner sofa-bed in our living room :)
May 27, 2026
Reply from Micadoni
Dear Client,
Thank you very much for your wonderful feedback. We are delighted to hear that you are satisfied with the quality of the product, as well as our service and delivery.
It is great to know that your Martina corner sofa-bed is now a comfortable part of your living room 😊
We truly appreciate your trust and remain at your disposal should you need any further assistance.
Best regards,
Micadoni
Reply from Micadoni
Hello,
Thank you so much for your kind words!
We're delighted to hear that everything met your expectations. Your satisfaction means a lot to us, and we're grateful that you chose us.
We wish you many happy and comfortable moments with your new furniture!
Best regards,
Micadoni-Team
Reply from Micadoni
Hello,
Thank you for your wonderful review!
We’re delighted to hear that your sofa arrived on time and that you’re happy with it. Providing a smooth delivery experience and high-quality furniture is exactly what we strive for.
We wish you many comfortable and enjoyable moments with your new sofa!
Kind regards,
Micadoni-Team
Broken sofa and WORST customer service ever.
Broken sofa, zero accountability.
We purchased a sofa for a client's apartment. The backrest broke under just one normal use by an adult — in an holiday apartment that had barely been lived in. When we filed a complaint, the response was to blame us for "improper use." No evidence, no investigation, just a dismissal.
As an architecture and interior design studio, we regularly specify and recommend furniture for our projects. After this experience — both the product failure and the appalling customer service — we will not be working with this brand again, and we will not be recommending it to our clients. We have never had such a negative experience in years of dealing with furniture companies. NEVER.
A sofa that breaks on first use is not a quality product. A company that refuses to acknowledge it is not a reliable partner.
June 9, 2026
Unprompted review
Reply from Micadoni
Dear Customer,
Thank you for taking the time to share your experience.
We are sorry to learn that both the product and the service you received left you disappointed. We understand that situations like this can be particularly frustrating when furniture is purchased for a professional project and expected to meet high standards.
While we respect your perspective, we also regret that we were unable to meet your expectations in this case.
We value all customer feedback, as it helps us continuously improve our products and the support we provide. Thank you again for bringing your concerns to our attention.
Kind regards,
Micadoni Team
10/10 but not great delivery experience
The product is flawless. However, there was an issue with a transportation company. On your website and in the confirmation email, it is stated that your team (or a team hired by you) will deliver the package, unpack the furniture, and remove the packaging from the flat/house for disposal.
In our case, the sofa was only delivered, and the unpacking and garbage disposal were left to us, even though we specifically requested that the team handle these tasks.
This is not a significant matter, rather a suggestion for enhancing communication with your affiliate transportation companies.
May 14, 2026
Reply from Micadoni
Dear Client,
Thank you for your feedback and for highlighting both the positive and the points of concern regarding your delivery experience.
We are very pleased to hear that you find the product flawless. At the same time, we are sorry that the delivery service did not meet your expectations, particularly regarding unpacking and packaging removal.
Your comment is very valuable, as it helps us improve coordination with our logistics partners and ensure that the services described on our website are consistently delivered. We will make sure to forward your remarks to the transport company responsible for your order.
We appreciate you taking the time to share your experience and remain at your disposal should you need any further assistance.
Best regards,
Micadoni
Reply from Micadoni
Dear Customer,
Thank you for your review!
We're delighted to hear that you're enjoying your sofa and that it exceeded your expectations.
Have a lovely day.
Kind regards,
Team Micadoni
Quality product
No surprise on the product, and the delivery was well organised, from operational and communication points of view
May 14, 2026
Reply from Micadoni
Hello,
Thank you for your positive review!
We are delighted to hear that the product met your expectations and that the delivery process was well organized. It is especially rewarding to know that you appreciated both the operational handling and the communication throughout the order process.
Thank you for your trust, and we look forward to serving you again in the future!
Kind regards,
The Micadoni-Team
The order went smooth
The order went smooth. I made a mistake in my order and the helpdesk helped me to change the order quickly. I ordered an nice couch. Very happy with it.
May 14, 2026
Reply from Micadoni
Dear Customer,
thank you so much for your kind review!
We’re happy to hear that everything went smoothly and that our customer support team could quickly help you with the change to your order.
It’s wonderful to know that you’re very happy with your new couch. We truly appreciate your trust and hope you enjoy it for many years to come! 😊
Best regards,
Micadoni
Wrong color + poor customer service
Received the wrong color for the sofa ( I received a light grey even though I ordered a dark beige), no commercial help (they keep saying that I have to pay 250€ to send it back even though the color is absolutely not even a tone close to what I ordered) + the customer service offered no assistance and hung up on me when I insisted on finding a solution.
May 13, 2026
Unprompted review
Reply from Micadoni
Hello,
We are sorry to read your new comment and regret that you remain dissatisfied with your experience.
As mentioned in our previous response, after carefully reviewing the photos provided, we could confirm that the fabric delivered corresponds to the selected upholstery. Differences in screen settings, lighting conditions, and room environment can affect how colors appear in real life, which is why we recommend ordering fabric samples before purchase.
Regarding the return costs, these are applied according to our return policy for made-to-order products. Nevertheless, we are sorry if our communication did not meet your expectations. Customer satisfaction is very important to us, and your feedback regarding the interaction with our customer service team has been noted and will be reviewed internally.
Thank you for taking the time to share your feedback.
Kind regards,
Micadoni-Team
My order was perfect the same at site en picture en my order is very fast home
Very fast helpful
April 18, 2026
Reply from Micadoni
Hello,
Thank you very much for your feedback!
We’re delighted to hear that your order matched the website and pictures and that everything arrived very quickly. We also appreciate your kind words about our fast and helpful service.
If you ever need anything again, we’re always here to help.
Kind regards,
Micadoni-Team
very good experience with them
very good experience with them. Sofà is amazing. Thank you
April 17, 2026
Reply from Micadoni
Dear Daniele,
Thank you very much for your kind feedback.
We’re delighted to hear that you had a very good experience and that you are happy with your sofa. Your satisfaction means a lot to us.
If you need any further assistance in the future, we remain at your disposal.
Kind regards,
Micadoni Team
I’m very disappointed with both the…
I’m very disappointed with both the product quality and the customer service.
I purchased a sofa (Martina model, Boston fabric) which started showing significant pilling after only about 3 months of normal use. The issue has continued to worsen over time and is clearly visible across multiple areas.
When I contacted customer support, my claim was repeatedly rejected. The company relies on laboratory test results and claims that the fabric meets technical specifications. They also argue that the pilling is “external” (coming from other fibers), and therefore not their responsibility.
However, regardless of the technical explanation, the reality is that the sofa has visibly deteriorated after a very short period of normal use. For a product in this price category, this is simply not acceptable.
What is most frustrating is the lack of willingness to take responsibility or offer any kind of solution. The responses feel very standardised and dismissive, without truly addressing the real-life performance of the product.
I expected much better in terms of durability and especially customer support.
Unfortunately, based on my experience, I would not recommend this company.
May 4, 2026
Unprompted review
Reply from Micadoni
Hello,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear about your experience and understand how frustrating this situation must be, especially after such a short period of use. Your expectations regarding both product quality and customer service are completely valid.
Regarding the pilling, as previously explained, our assessments are based on standardized laboratory testing and established industry criteria. These indicate that the fabric meets the required technical specifications, and the type of pilling observed is typically associated with external fibers rather than a defect in the material itself. We do understand, however, that this technical explanation may not reflect your day-to-day experience with the sofa.
We also regret that our communication may have come across as dismissive. This was certainly not our intention, and we appreciate you bringing it to our attention. Feedback like yours is important and helps us improve both our products and the way we support our customers.
Kind regards,
Micadoni-Team
#44843 -Gross incompetence and deceptive practices
My experience with Micadoni has been an absolute disgrace. It took four delivery attempts to finally receive my sofa. Despite being fully cooperative and available for every appointment, the company proactively canceled my slots at the last minute three times, showing a complete and utter disregard for my time.
When the delivery finally occurred, the personnel were unprofessional, refusing to unpack the item and pressuring me for the QR code just to leave as quickly as possible. I had to firmly insist they fulfill their basic obligation to unpack and remove the packaging waste. To make matters worse, once they left, I discovered the sofa was non-compliant: it was missing an leg.
The company’s "compensation" policy is an insult. They attempted to manipulate me into choosing between a refund for a service they failed to provide or a voucher designed to force further spending. Let me be clear: a refund for failed logistics is a legal requirement, not a favor. Since shipping the missing leg, the company has gone silent and ignored all my requests for the promised compensation. They are clearly using empty promises to buy time and silence frustrated customers.
I will never buy from Micadoni again and I strongly warn others: do not trust their "promises." I have officially filed a complaint with the authorities to ensure this deceptive behavior is recorded.
Edit-
#44843
Let’s pretend you will solve this. We all know that is just for show.
They provide the tracking number of the missing leg, but after 4days the package still not picked up by the shipping company!
April 30, 2026
Unprompted review
Reply from Micadoni
Dear Customer,
We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused. This is not the level of service we aim to provide.
In order to verify your case and assist you further, please provide us with your order number. Once we receive it, we will immediately contact our complaints department to review the situation and support you in resolving this matter.
Kind regards,
Micadoni Team
Beautiful bed, Jolene 200x200
We ordered a bed that was still in stock so it was delivered within two weeks!
It’s beautiful, it’s as seen on the pictures. No it’s more beautiful than on the pictures.
The delivery guys did a great job too. There was a little bit of damage on the back of the headboard but not noticeable, but the delivery guys pointed it out and made a note of it. We decided not to take any action.
The bed itself is easy to put together and looks so beautiful! We’ve got the Jolene model 200x200.
We are very happy!
April 9, 2026
Reply from Micadoni
Hello,
Thank you very much for your wonderful feedback!
We are delighted to hear that your bed arrived quickly and that it exceeded your expectations in terms of appearance. It is also great to know that the delivery team did a good job and handled everything professionally.
Most importantly, we are very happy that you are satisfied with your Jolene bed and wish you many comfortable nights ahead!
Kind regards,
Micadoni-Team
Disappointed
The main issue comes from their transport partner, JP Home, which completely ruined the delivery process. A 90 kg sofa was scheduled for delivery to a second floor without a lift, yet only two delivery people were sent. Unsurprisingly, the delivery failed.
Since then, the situation has been stuck: no proper follow-up, no coordination, and it is nearly impossible to reach the transporter. On top of that, Micadoni’s customer service does not seem to fully understand or properly handle the issue, despite multiple explanations.
This has turned what should have been a simple purchase into a frustrating and time-consuming situation.
Order number: 45613.
Update – May 14th, 2026:
Micadoni first offered me a €79 discount code tied to a future purchase of at least €240, which I declined. Following numerous exchanges and continued escalation of the issue, I was eventually offered a €200 partial refund via bank transfer, which I accepted.
The sofa was finally delivered on May 2nd, 2026. It does look very nice, however some of the sewing is not very well done.
April 17, 2026
Unprompted review
Reply from Micadoni
Dear Customer,
We are very sorry for the situation that has occurred and fully understand your frustration.
We would like to inform you that the delivery with a four-person team has now been confirmed by JP Home and has been scheduled for 02/05.
Once the delivery has been successfully completed, we will determine an appropriate form of compensation, which we sincerely hope will allow you to put this inconvenient situation behind you.
Kind regards,
Micadoni
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