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Mixbook Reviews 

43,275
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 342 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting vibrant colors, well-made pages, and overall outstanding craftsmanship, often noting that the finished items are beautiful and long-lasting. People frequently commend the user-friendly design software and intuitive interface, which makes the creation process easy and enjoyable for various projects. Many also appreciate the helpful customer service that aims for satisfaction. However, some customers also noted dissatisfaction with customer service, citing slow responses or unhelpful agents in resolving issues. A few other people also felt that there were problems with order fulfillment, such as incorrect prints, damaged products, or unfulfilled replacements, despite initial promises.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the great quality of the... See more

Quality

Reviewers mention positive feedback about quality, with many praising the high quality of the books, thick... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Customer service

People report ambiguous experiences with customer service, with many praising the immediate and helpful... See more

Order

Users describe ambiguous interactions with order, with some customers expressing satisfaction and loyalty,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I spent over a week working on my book. I had used Polarsteps in the past but wanted to give Mixbook a try. Comparing functionality and customer service responses to email, Polarsteps has more functi... See more

Rated 4 out of 5 stars

Many of the photos in the photo book looked very different from how they appeared in the app … the colours were oversaturated. The agents were next to useless in trying to resolve the issue. However,... See more

Rated 4 out of 5 stars

Very easy to use, excellent quality of product, but regular prices are too high and "sales" usually exclude the products I usually buy ( eg 8.5x11 books)

Rated 5 out of 5 stars

I've been using Mixbook for many years and I love how user friendly it is. The amount of editing that can be done within the program leaves plenty of room for creative design. It is especially helpf... See more


Company details

  1. Photo Printing Service
  2. Art Supply Store
  3. Gift Shop
  4. Hobby Store

Written by the company

Mixbook makes creating beautiful photo products easy. With its powerful design editor, you can transform what matters most to you into one-of-kind photo products. Combining endless customization with beautiful design, Mixbook allows you to create something that truly reflects your personal style. With its collection of on-trend designer themes and unique templates, you’re sure to find a design you’ll love—or you can create your own. Our vision is to empower every person to tell their story and express what they care about most. Our mission is to give people an easy and powerful way to create the most beautiful personalized products in the world. Our promise is to deliver a beautiful expression of what you care about most. Mixbook was founded by Inc 30 Under 30 entrepreneurs from UC Berkeley and has been featured on the Today Show, Good Morning America, TechCrunch, The Verge, Washington Post, New York Times and many other global media outlets.

100% Happiness Guarantee

Outstanding Quality and Ear-to-Ear Smiles!

If you’re not completely happy with your order, you can return it at any time.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

43K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(43,275)

348 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service and high quality product.

Staff was very helpful helping me along the way. Great customer service which I appreciate in today's world. The hardcover had a little bit of damage however, the book was for me and if it were for resale, I would have asked for a new copy and I'm sure they would have replaced it.

July 17, 2026
Rated 5 out of 5 stars

Great Service!

This is the first time I created a picture book and Mixbook made it a pretty straightforward and kinda fun process.

I created the book for my wife's birthday so I needed the book by a specific date, but as I was working on it I ran into issues obtaining some of the pictures, which put me in a time bind. I paid for the expedited shipment but that was only going to get the book to me on my wife's birthday, not in time for the big reveal. So I emailed Mixbook and asked if any way to expedite and they got it to me two days earlier than originally scheduled -- much appreciated!

July 17, 2026
Rated 5 out of 5 stars

Easy to use

Easy to use, lots of options, downloading of photos is easy to do, access to optional titles and comments, good pricing, good coupons, and shipping is fast.

July 17, 2026
Rated 5 out of 5 stars

Love Mixbook!

I’ve been using Mixbook for years! So many different options for backgrounds, stickers, etc. Love the templates and the themes that assist me with creating my own photo books. Their format is easy to use/follow. Quality is excellent! I’d recommend Mixbook to anyone (& I have, actually).

July 17, 2026
Rated 5 out of 5 stars

The program is easy to use

The program is easy to use. There are many options for pages style, color, cover, font etc. The final result is beautiful. This is the 4th book we've created with Mixbook and show them off on our coffee table.

July 17, 2026
Rated 5 out of 5 stars

It's great

It's great. I've made about 50 Mixbooks over the years. The books are great quality. The templates are very manueverable. I've used other sites. Nothing beats Mixbook.

July 17, 2026
Rated 1 out of 5 stars

Printed another family’s photos in my book

Horrible. Do not use this company. I paid $260 for a book that included another family’s photos. Based on another recent review here, it seems like the family got my family’s beach vacation photos mixed up in their book too.

Customer service responded immediately, issued a $50 credit and claimed they will send out a new book at no cost with express shipping. We’ll see. I feel like this type of mix up is inexcusable. I am also writing to say that I did destroy the book because it’s weird that I received photos of people I don’t know.

July 16, 2026
Unprompted review
Rated 1 out of 5 stars

HORRIBLE - Mixbook printed a true "mixbook"

Mixbook printed a true "mixbook". After spending hours making a 90 page book, they printed the first 11 pages of my book and mixed in another families beach vacation into my book. Took no accountability. Paid for rush shipping as the book was needed for a specific date/celebration and now I will not have the product I ordered. No urgency to correct the issue and customer service is AI based and overseas, no actual person to speak with over the phone to resolve the issues. If i could give them negative stars I would.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Top Quality Books You Create Yourself

This is the 2nd book I’ve done through Mixbook. The first was 20 pages and this last one was 60! The program is easy to use, if you have some computer experience, and the final product is amazing! Very high quality, quick turn around and well worth the money.

June 22, 2026
Rated 4 out of 5 stars

Standard photo book design and print quality review

I chose Mixbook for the value they offer. I designed and ordered one standard hardback book. The photographs I used were taken by a professional photographer. The design software offered a lot of choices for automatic placement on the page, backgrounds, etc. However, I wanted to manually arrange photos and text on a plain white background. I could not find an option for adding a grid to the page background while arranging photos/text, which made it very difficult to space things evenly. The preview option helped when I'd finished the design process - it's easy to preview the book before sending to print. All of my design work was saved from day to day as I worked on the book design. Ordering the book was straightforward with pricing shown before placing the order. Coupons available at the time that I ordered were about 50% off. Shipping costs seemed comparable to other photo book websites. The book arrived in great packaging - no bumped edges or corners on the book.
The quality of the printed photo book was very nice. The standard hardback version has thick interior paper and a good quality of photo printing with a nice sheen. The spine interior had a few spaces where the pages are glued, which does bring into question the longevity of the page attachment. I was pleased enough to order a second copy of the book and successfully made a few edits to my design before ordering. The quality of the second book was exactly the same as the first. Mixbook offers a wide variety of printed products.

July 10, 2026

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