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Mediq Reviews 

2,342
TrustScore 4.5 out of 5

4.5

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Company details

  1. Medical Supply Store
  2. Medical Equipment Supplier

About Mediq

Written by the company

Medische hulpmiddelen en zorgoplossingen van Mediq

Elke dag vertrouwen miljoenen patiënten en zorgprofessionals op de betrouwbare levering van medische hulpmiddelen, verpleegartikelen en innovatieve zorgoplossingen door Mediq. Al meer dan 125 jaar zijn wij een toonaangevende en deskundige partner voor patiënten, zorgverleners en zorgverzekeraars in Nederland en daarbuiten.

Met ruim 2.500 toegewijde medewerkers in 13 Europese landen werken we samen aan het verbeteren van zorguitkomsten, het verhogen van patiënttevredenheid en het betaalbaar houden van de gezondheidszorg.

Mediq – At the heart of healthcare

Onze zorgspecialisaties

Diabeteszorg Continentiezorg Stomazorg Luchtwegzorg Medische voeding Infuustherapie Wondzorg

Contact met Mediq

📞 Snel hulp of persoonlijk contact nodig?
Gebruik ons contactformulier of ga naar mediq.nl/contact. Wij helpen u graag verder.

Wij bieden een compleet assortiment medische hulpmiddelen en staan voor u klaar met hulp en advies.

Written by the company

✅Wij hebben contracten met alle zorgverzekeraars
Mediq heeft overeenkomsten met alle zorgverzekeraars. Hierdoor kunnen we snel, landelijk en in veel gevallen vergoed leveren. Sprake van vergoeding of niet: u kunt altijd bestellen bij Mediq. Als producten niet of gedeeltelijk vergoed worden, ziet u dit tijdens het online bestellen.
✅Tevreden klanten
Een 8+ via onze eigen Customer Satisfaction Score. Meer dan 4 sterren op Trustpilot.
✅Wij regelen alles rondom de vergoeding van uw materialen
Mediq heeft overeenkomsten met alle zorgverzekeraars. Hierdoor kunnen wij de kosten van uw materialen rechtstreeks bij uw zorgverzekeraar declareren*. Hier heeft u dus geen omkijken naar. Wel is bij uw eerste bestelling een voorschrift van uw behandelend arts of verpleegkundige nodig.
✅Gespecialiseerde verpleegkundigen voor de juiste zorg aan huis
We hebben eigen verpleegkundigen in dienst die graag helpen bij vragen. Door nauw contact met productspecialisten kunnen zij altijd meedenken over de juiste materialen.
✅Eenvoudig online bestellen via Mijn Mediq
In Mijn Mediq kunt u, na inloggen, eenvoudig bestellen via uw persoonlijke productlijst, uw herhaalbestelling wijzigen en geplaatste bestellingen volgen.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(2,342)

1,619 reviews in the last 12 months

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Rated 2 out of 5 stars

Formaat extra is te groot en normal is…

Formaat extra is te groot en normal is prima voor normaal. Is er geen tussen maatje ??

April 11, 2026
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Reply from Mediq

Beste mevrouw,

Hartelijk dank voor uw bericht. Wat vervelend om te horen dat het materiaal niet voldoende aansluit bij uw behoefte.
Wij kijken graag met u mee naar een passend alternatief. Onze collega’s van het klantcontactcentrum nemen hierover contact met u op.

Met vriendelijke groet,
Team Mediq

Rated 5 out of 5 stars

Excellent services

Excellent services

October 19, 2025
Mediq logo

Reply from Mediq

Hi Carole,

How nice to hear that you are satisfied with the service we provide. Thanks.

With best regards,

Team Mediq

Rated 5 out of 5 stars

Altijd supersnelle leveranties.

Altijd supersnelle leveranties.

October 18, 2025
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Reply from Mediq

Beste,

Hartelijk dank voor uw review. Wij vinden het fijn om te lezen dat de leveringen tijdig worden bezorgd.

Met vriendelijke groet,
Team Mediq

Rated 1 out of 5 stars

I have used Mediq for a couple of years…

I have used Mediq for a couple of years as my supplier for tube feeding and related equipment. For the most part, everything worked flawlessly—until they introduced new systems and changes.
Over the past few months, it’s been nothing but trouble. You’re constantly stuck on the phone with them, facing long wait times and a new employee every single time.
My orders now take weeks to arrive. You can no longer track deliveries, and there are no notifications anymore like there used to be. Twice, I’ve been charged twice for items, even though things had always run smoothly before!
It takes ages to get through to them on the phone, and it’s extremely frustrating—especially when you’re already dealing with illness.
We are still waiting for everything to be sorted out and for the payment issue from June to be corrected!
I have never experienced more hassle or had to fight so hard just to get what I need.

August 12, 2025
Unprompted review
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Reply from Mediq

Dear Annika,

Thank you for your review. It's certainly disappointing to hear you're so dissatisfied with our service. We kindly ask that you share your information with us so we can investigate what went wrong. We've sent you an invitation to do so via Trust Pilot. You can also email your complaints to info@mediq.com.

Sincerely,

Team Mediq

Rated 1 out of 5 stars

Don’t order if you actually need anything and are happy to waste money

Post surgery needed some extra dressings as quite a lot of bleeding, ordered with 2 day delivery which actually took 6, by which point I’d had to source some from elsewhere. Cancelling order didn’t work, received no response from Mediq. rejected the delivery only to receive the order again 2 weeks later ! I’m out of pocket nearly £30 and have dressing that are now useless!

October 11, 2024
Unprompted review
Rated 4 out of 5 stars

Very good device though could be better

The device really helps sleeping and I do not snore any longer. I also sleep much better and feel healtier.

What could be better:
1. I travel a lot. The device is too big espacially when you travel by plane.
2. Too many straps which tangle and often unlink from the main device.

August 6, 2024
Unprompted review
Rated 2 out of 5 stars

Always being told you didn't order…

Always being told you didn't order enough or it's not your normal order
Then being phoned to tell you you must order more why ???
I'm buying what I need not making you extra sales for stupid reasons

July 31, 2024
Unprompted review
Mediq logo

Reply from Mediq

We asked you to share your details with us so that we could look into your situation. Unfortunately, we did not receive your details. As a result, we are unfortunately unable to respond to your complaint.

Kind regards,

Team Mediq

Rated 1 out of 5 stars

Written lies, and bad services...

They are in charge for my diabetes supplies since last year.
The delivery time is not corresponding with the needing (every 3 months the delivery, always running out the last 10 days), since is the same amount of supplies, of course I'm always running short of infusion sets,this causing to me lot of justified stress, to reach out to them and ask to send at least a box in advance.
This last time they didn't even bothered of sending me one box earlier (actually lying to me on a written email that they would have taken care of the matter,10 days in advance ), causing me to run out of sets. Since insuline can't be stopped,I needed to extend the period of time i wear each set, this causing bruises and bumps where the set is connected, without even mention the danger of infections.
I'm even thinking about going back to my country where the health services are not in the hands of such greedy and incompetent companies.
Shall i have any complications due to this matter they sure will hear from my lawyer.

May 8, 2023
Unprompted review
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