Odessa was very helpful and solution oriented. She cleared all the problems quickly. Customer care executives like these make a difference for the company. Keep up Odessa! Thanks again
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Armanda was super helpful and easy to communicate with. She solved a very frustrating issue for me in a matter of seconds. I wish every customer service employee was like her😊
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I had an excellent experience with Mike. He was professional, patient, and very knowledgeable. He took the time to answer all my questions clearly and made sure my issue was fully resolved. His friend... See more
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Lebara used to have competitive prices, but that’s no longer the case. These days, almost every other provider offers better value. The biggest disappointment is their customer support. It’s terrib... See more
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Company details
Written by the company
Al 25 jaar staat Lebara voor voordeel en vrijheid. Voor kansen zien en kansen pakken, voor iedereen die daar voor openstaat. Dat komt naar voren in ons Prepaid én Sim Only aanbod. Tegen scherpe tarieven op het beste netwerk (KPN).
Contact info
Amsterdam, Netherlands
- mobile.lebara.com/nl/nl
4.4
Excellent
64K reviews
Asks customers to review
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Rashied was very nice and helpful!
July 23, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Armanda was super helpful and easy to…
Armanda was super helpful and easy to communicate with. She solved a very frustrating issue for me in a matter of seconds. I wish every customer service employee was like her😊
July 22, 2026
Unprompted review
Reply from Lebara NL
Thank you for your review! We’re happy to hear that Armanda was able to help you quickly and that she provided such great support. We’ll make sure to share your kind words with her. 😊
Extremely terrible customer service
Terrible customer service. After missing one payment due to being overseas, Lebara not only blocked my phone number but I was not able to call Cannock (because they had blocked my service!) for one week even after chatting with their customer service who by the way didn't offer to call Cannock or me. I had to wait another week (that's now one entire week without service, which I will still be expected to pay) for a written letter from Cannock to arrive. I paid on the spot as soon as I received it. And yet, two days later I still have no service and after contacting Customer Service yet again they said it would take up to 5 business days before Lebara's collections department would receive confirmation of payment. This will be now 2 weeks without service which is unacceptable. Not only am I terribly penalised for my first faux-pas (a late payment) but when I try to rectify it twice, I end up having to wait a week at each point. When I asked if I will owe this period of 2 weeks without service, they said yes unless I make a special request for compensation. I pointed out compensation is over and above, not a refund of services not received. What is the point of customer service if they are powerless to help?
Update: emailed Lebara (as requested in comment below this post) on the same day 22 July requesting they resolve this issue. It is now more than 24 hours later and still no reply.
July 22, 2026
Unprompted review
Reply from Lebara NL
Dear Kate,
Thank you for sharing your experience. We’re sorry to hear about the difficulties you experienced after your missed payment and understand how frustrating it must have been to be without service for such a long period while trying to resolve the issue.
This is not the level of service we aim to provide. We would like to investigate your situation further.
Please contact us at trustpilotnl@lebara.com with your phone number and reference number 526, so we can review your case and assist you further.
Kind regards,
Jediael
The Lebara Team
Reply from Lebara NL
Thank you for your wonderful review! 😊 We’re glad to hear that our team was responsive and able to resolve your issue effectively. Your feedback is highly appreciated and motivates us to keep providing the best possible service. 🌟
TERRIBLE SERVICE
TERRIBLE SERVICE. My husband and I went to buy a SIM card for our phone an hour and ten minutes before the store closed. Mr. Sanchez Castro served us and kept putting up obstacles to avoid selling us the SIM card. He kept checking his watch every five seconds (HE WANTED TO GO HOME!!!) and obstructed our purchase with lies. I buy SIM cards every year in Europe since I travel there annually. I know how it works and the requirements I need. I have a passport, a Dutch bank account, and residency! I insisted so much that he was mistaken that he had to call another salesperson, AND HE WENT HOME! But if this had happened to someone who didn't have the information I did, they would have been left without their product!
July 21, 2026
Reply from Lebara NL
Dear Customer,
Thank you for your review. We are sorry to hear about your experience and understand how frustrating this must have been.
If you still need SIM cards, please contact our Customer Service team. We will be happy to help and can arrange free SIM cards for you.
We apologize for the inconvenience and hope to provide you with a better experience in the future.
Kind regards,
Vanity
The Lebara-Team
Appreciating the service
Odessa was very helpful and solution oriented. She cleared all the problems quickly.
Customer care executives like these make a difference for the company.
Keep up Odessa!
Thanks again
July 21, 2026
Reply from Lebara NL
Thank you so much for your wonderful review! 😍 We're delighted to hear that Odessa was able to resolve your issues quickly and in a solution-oriented way.
Your kind words mean a lot, and we'll be sure to share your compliments with Odessa. Feedback like yours truly motivates our team to keep providing the best possible service.💙
Very happy for several years!
This has been my phone service for years, and I have been satisfied ever since. Simple and easy, I recommend!
July 21, 2026
Unprompted review
Reply from Lebara NL
Thank you so much for your wonderful review! 😊 We're delighted to hear that you've been with us for years and that you've been satisfied with our service all this time.
Sharona was very helpfully
July 21, 2026
Unprompted review
Reply from Lebara NL
Thank you for your wonderful review! 😊 We're delighted to hear that Sharona was so helpful.
It was very simple and fast.
July 20, 2026
Reply from Lebara NL
Thank you for your wonderful review! 😊
We're delighted to hear that the process was very simple and fast. That's exactly the experience we aim to provide for our customers.🌟
Lebara charges data that we did not…
Lebara charges data that we did not use. It is a scam, be careful to use their simonly.
July 20, 2026
Unprompted review
Reply from Lebara NL
Dear Ying,
We’re sorry to hear about your experience. We understand your concerns regarding the data usage charges and would like to look into this for you to see what happened and how we can help resolve the issue.
Could you please send us an email at trustpilotnl@lebara.com? Please include reference number 517 and your phone number in the email. We will get back to you as soon as possible.
Kind regards,
Vanity
The Lebara-Team
It has decent prices on the offers.
July 20, 2026
Unprompted review
Reply from Lebara NL
Thank you for your positive review!😍 We’re happy to hear that you’re satisfied with our offers and prices.😊
Lebara has great prices
Lebara has great prices, great service, and great coverage.
July 18, 2026
Unprompted review
Reply from Lebara NL
Thank you for your great review!😍 We’re happy to hear that you’re enjoying our great prices, service, and coverage.😊
Reply from Lebara NL
Thank you for your lovely review!😍 We're happy to hear that Ariel provided you with great service.😊
She was giving complete information
She was giving complete information. And listening us peacefully.
July 17, 2026
Unprompted review
Reply from Lebara NL
Thank you for your kind review!😍 We're delighted to hear that you received clear and complete information and that our team member listened to you with patience and care.😊
Very helpful costumer service
Very helpful costumer service, well informed and patient employee to answer questions and find a solution.
July 17, 2026
Reply from Lebara NL
Thank you so much for your kind review!😍 We're delighted to hear that you found our customer service helpful and that our team member was able to answer your questions with patience and provide a suitable solution. Your feedback means a lot to us, and we look forward to assisting you again in the future.😊
Reply from Lebara NL
Thank you for your review! Great to hear that everything went smoothly and easily. 😊
After 3 months not beijing in Europe my…
After 3 months not beijing in Europe my sim was deactivated but contact with customer service Rashied Immediately solved it! Good service!
July 16, 2026
Reply from Lebara NL
Thank you for your kind review!😍 We're sorry your SIM was deactivated while you were outside Europe, but we're glad Rashied was able to resolve the issue quickly. We'll be sure to share your compliments with him. Thank you for choosing us, and we look forward to serving you again!😊
Any feedback should only be given after…
Any feedback should only be given after testing, running, and activating the service. Only then can I honestly give my opinion.
July 15, 2026
Reply from Lebara NL
Dear customer,
Thank you for your review. After each call, customers who remain on the line are automatically invited to participate in a customer satisfaction survey. Our employees have no influence over whether this survey is offered or over the ratings submitted.
We take all feedback seriously and use these insights to periodically review and monitor the performance and reliability of our feedback system.
Kind regards,
Genevieve
The Lebara-Team
Very friendly and knowledgeable person
July 14, 2026
Reply from Lebara NL
Thank you for your wonderful review, Fransje! 😍
We are happy to hear that you found our colleague friendly and knowledgeable. We appreciate your feedback! 😊
The stars for staff
Initially I had an amount charged that I did not agree with. I was not warned about it on the exact moment my percentage was due. And therefor had to pay an amount. Also if you buy extra internet - within hours this would already empty. This got me less pleased about Lebara.
However I have had excellent customer service. Firstly of Genevieve and after from Sharona.
The stars are for them
July 14, 2026
Unprompted review
Reply from Lebara NL
Thank you for your wonderful review, Chelsy.😍
We are delighted to hear that Genevieve and Sharona were able to provide excellent support and help improve your experience. 🌟
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