McCain Foods Reviews 

149
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, most reviewers were let down by their experience overall. Customers frequently complain that the quality of the products has severely deteriorated, leaving items tasting dry, powdery, or completely flavorless and lacking proper seasoning. Consumers also note that frozen meals and chips often suffer from poor textures, turning out mushy, soggy, or unpleasantly hard and disappointing for family meals. Though some customers mentioned positive aspects, a few people genuinely enjoyed specific items like potato shapes or regular fries. Some reviewers also appreciated that certain food options remained convenient and handy for quick preparation during busy days. A number of buyers indicated that traditional varieties used to be reliable choices before recent recipe changes.

What people talk about most

Product

Reviewers highlight negative aspects of product, expressing widespread frustration with a perceived decline... See more

Quality

Clients share negative opinions on quality, consistently highlighting issues with spoiled food, poor texture,... See more

Value for money

Customers had negative experiences with value for money, describing products as a waste of money and... See more

Price

People report negative experiences with price, describing products as poor value and a waste of money.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

What have McCain done to their oven chips? Used them for years and very happy but the latest bag of Home crinkle cut were absolutely horrible. I've thrown them away now and just won't buy any more. W... See more

Company replied

Rated 1 out of 5 stars

We have loved McCains roast potatoes for a good few years but suddenly they have hard putty like pieces in them, they are hard and un eatable, not buying them any more. Tescos are more reliable. Hopef... See more

Company replied

Rated 1 out of 5 stars

NO stars preferred. Frozen Chips. Scrag ends. 1.6kg crinkle cut oven chips . Tasteless potato taste powdery. BUT worst of ALL vast majority in bag are TOTALLY inedible. End up discarding anywh... See more

Company replied

Rated 1 out of 5 stars

I am extremely disappointed with the quality of the McCain product I purchased. The packaging shows a manufacturing date of 02/2026 and an expiry date of 05/2027, so the product should have been wel... See more

Company replied


1.5

Bad

TrustScore 1.5 out of 5

149 reviews

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No recent history of asking for reviews

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Replied to 88% of negative reviews

Typically replies within 1 week

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1.5

All reviews

(149)

39 reviews in the last 12 months

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Rated 4 out of 5 stars

McCains have some of the best chips…

McCains have some of the best chips going however the cheese and onion vibes smell like sick, the whole house stinks of it like two weeks after you’ve cooked them. The Gastro triple cook chips are excellent in the air fryer 20 minutes and 200 degrees, however I only buy them when supermarkets reduce the price to £1.67 per bag. The naked oven chips are too greasy for me but the fries and home chips are the best.

September 5, 2026
Unprompted review
McCain Foods logo

Reply from McCain Foods

Hi John,

It's great to hear you enjoy our chips! We're sorry to hear about the issue you experienced with the Cheese and Onion Vibes. Please contact us about this on customerexperience@mccain.co.uk. Should you still have the pack details, please do let us know the full details from the BBE panel.

Thanks,
Kyle

Rated 2 out of 5 stars

I found a extremely strange shape in my…

I found a extremely strange shape in my Quick Chips.
This company gas gone downhill.
They used to compensate you but now they cant be bothered to keep good customers.

September 2, 2026
Unprompted review
McCain Foods logo

Reply from McCain Foods

We’re sorry that you were disappointed with our response. As we explained, we are unable to reimburse for one misshapen chip. As potato is a natural product, there will inevitably be different shapes and sizes throughout the process.

Thanks,
McCain Team

Rated 1 out of 5 stars

Impaled tea bag

After sending a photo of a frozen teabag impaled on a chip I was surprised at the lack of response from McCain. You would have thought it would have been priority to see how this alien object made its way in to a bag of frozen chips. After filling out the online form and providing all the information required (inc photo) I have still not had a response. Obviously we didn’t eat the chips as goodness knows what is going on in the factory! but this has raised our concerns about food hygiene standards. I’m not sure I will look at frozen chips in quite the same way ever again.

August 17, 2026
Unprompted review
McCain Foods logo

Reply from McCain Foods

Hi Michael,

We can see no contacts under your name, however we are sorry to hear about this and would like to investigate. Please contact us via customerexperience@mccain.co.uk with the images and pack details.

Thanks,
McCain Team.

Rated 1 out of 5 stars

McCain frozen frys are a total Rip…

McCain frozen frys are a total Rip Off.. There are so many frys with black staines and the bag is full of chippings!! What has gone wrong!!

August 10, 2026
Unprompted review
McCain Foods logo

Reply from McCain Foods

Good morning Gary,

We're sorry to hear about the issue you experienced with our Fries. Please could you contact us with the full BBE details by email on customerexperience@mccain.co.uk and we'll help.

Thanks,
McCain Team.

Rated 1 out of 5 stars

McCain used to be the product to go to

McCain used to be the product to go to. But recently, something's changed, like a recipe, and we find their chips disgusting. Wedges are borderline. So We've thrown the products away. Even the unopened packs.

July 27, 2026
Unprompted review
McCain Foods logo

Reply from McCain Foods

Good morning Orion,

We're sorry to hear about the issue you experienced with our Chips and Wedges. Please could you contact us with the full BBE details by email on customerexperience@mccain.co.uk and we'll help.

Thanks,
McCain Team.

Rated 1 out of 5 stars

The answer is in your hands

As you have chosen to ignore my last message I give you notice under the consumer protection act 1987and the consumer rights act 2015 as amended selling products which are not fit for purpose and of satisfactory quality. You havev14 days to sentbme a voucher or I intend to contact north yorkshire district council in writing regarding your products. You appear not have a quality control system. Any green and bad wedges will suffice it would appear you could not care less what leaves your factory and sent to supermarkets

July 2, 2026
Unprompted review
McCain Foods logo

Reply from McCain Foods

Hi Peter,

We're sorry you to hear you are disappointed with the Wedges. We work with our Quality Team to ensure as many natural potato defects as possible are not present in the product. We apologise that we haven't met our high usual standards.

We would be happy to arrange some McCain vouchers with our best wishes. Please provide your address details to customerexperience@mccain.co.uk referencing this contact and we will arrange this.

Best wishes,
McCain Team.

Rated 1 out of 5 stars

DRY TASTELESS UNEDIBLE

I recently purchased their specific Air Fryer crinkle chips, as they were recommended on Google as the best .
What a waste of money, DRY, TASTELSS and unedible.
If I could leave NO Stars I would.

July 16, 2026
Unprompted review
McCain Foods logo

Reply from McCain Foods

Good morning,

We're sorry to hear about the issue you experienced with the Air Fryer Crinkle Cut. Please could you contact us with the full BBE details by email on customerexperience@mccain.co.uk and we'll help.

Thanks,
McCain Team.

Rated 1 out of 5 stars

I am extremely disappointed with the…

I am extremely disappointed with the quality of the McCain product I purchased. The packaging shows a manufacturing date of 02/2026 and an expiry date of 05/2027, so the product should have been well within its shelf life. However, when I opened it today (06/2026), I found that the food was completely spoiled and covered with mold.

This is a serious quality and food safety concern. Consumers trust the expiry date and expect products to be safe for consumption within that period. I request McCain to investigate this issue, improve its quality control processes, and provide a prompt resolution, as such incidents can pose a health risk.

July 16, 2026
Unprompted review
McCain Foods logo

Reply from McCain Foods

Good evening,

We're sorry to hear about the issue you experienced. Please could you contact us with the full pack details and images by email on customerexperience@mccain.co.uk and we'll help.

Thanks,
McCain Team.

Rated 1 out of 5 stars

McCain Red Box Tray Lasagna

McCain Red Box Tray Lasagna
For the first time I tried a McCain's frozen meal - Lasagne. The first and the last time actually. It should have beef in it, right? Honestly it was predominatly eating plain lasagne with an extremely thin layer of 'beef spread'. It was a shock compared to Aldi's beef lasagne.

July 7, 2026
Unprompted review
McCain Foods logo

Reply from McCain Foods

Hi Meryl,

We're sorry to hear about the issue you experienced with the Red Box Tray Lasagna. Please can you contact us with the pack details on https://www.mccain.com.au/get-in-touch and we'll try to help.

Thanks,
McCain Team.

Rated 3 out of 5 stars

I don't like cooking with oil.

I don't like cooking with oil.
I bought triple cooked oven chips with dripping.
Cooked on an enamel tray that was so hard to clean afterwards.
Dripping would have wiped clean with kitchen roll, I had to scrub the tray with a metal pan scrubber to remove the oil.
Not much evidence of dripping.

June 6, 2026
Unprompted review
McCain Foods logo

Reply from McCain Foods

Good afternoon Dawn,

We're sorry to hear about your issue with our Gastro Chips. Please could you contact us with the pack details by email on customerexperience@mccain.co.uk and we'll help.

Thanks,
McCain Team.

Rated 1 out of 5 stars

In the beginning,McCain fries and other…

In the beginning,McCain fries and other products were relied upon by consumers as a quality,affordable product. The garbage you people pass of as french fries these days, is deplorable! I just put your sweet potato fries in the oven to go with the family supper. It's absolute MUSH!!! I pay much more for half a bag of fries already....now, to add insult to injury, it is SHIT!!!! NEVER AGAIN WILL I BUY ANYTHING YOU PEOPLE PRODUCE!!! RIP OFF!!!

June 2, 2026
Unprompted review
McCain Foods logo

Reply from McCain Foods

Good afternoon Bob,

We're sorry to hear about your issue with our Sweet Potato Fries. Please could you contact us with the pack details by email on customerexperience@mccain.co.uk and we'll help.

Thanks,
McCain Team.

Rated 1 out of 5 stars

Very bad!

Very bad!! The smiley potato all Broken stupid!!’

May 17, 2026
Unprompted review
McCain Foods logo

Reply from McCain Foods

Good afternoon,

We're sorry to hear about your issue with our Smiles. Please could you contact us with the pack details by email on customerexperience@mccain.co.uk and we'll help.

Thanks,
McCain Team.

Rated 1 out of 5 stars

Absolute Garbage

Absolute Garbage

They taste like nothing, the flavouring congregates where its sprinkled, it doesn't spread.

They taste like neither a crisp or chip...

Avoid...or you'll end up disappointed and hungry...

May 8, 2026
Unprompted review
McCain Foods logo

Reply from McCain Foods

Good morning John,

We're sorry to hear about your issue with our Vibes. Please could you contact us with the pack details by email on customerexperience@mccain.co.uk and we'll help.

Thanks,
McCain Team.

Rated 1 out of 5 stars

Just decided to switch back to McCains…

Just decided to switch back to McCains Hash Browns after years of having to watch my pennies, what a disappointment. I’ve thought for years about how much I miss McCains Hash Browns, now I’ll never buy them again. They’re awful, soggy, bland and the primary taste is now a horrible budget cooking oil.

April 8, 2026
Unprompted review
McCain Foods logo

Reply from McCain Foods

Good morning Matthew,

We're sorry to hear about your issue with our Hash Browns. Please could you contact us with the pack details by email on customerexperience@mccain.co.uk and we'll help.

Thanks,
McCain Team.

Rated 3 out of 5 stars

Excellent quality frozen chips

Excellent quality frozen chips
BUT TOO MANY SMALL THIN CHIPS IN BAGS!!!

Rating would have been higher but fir this

April 4, 2026
Unprompted review
McCain Foods logo

Reply from McCain Foods

Good morning Alan,

We're sorry to hear about your issue with our Chips. Please could you contact us with the pack details by email on customerexperience@mccain.co.uk and we'll help.

Thanks,
McCain Team.

Rated 1 out of 5 stars

Awful.…

I thought I would try the ready Jacket Potatoes, these were absolutely dreadful, the potato tasted like powder, my advice, buy baked potatoes fresh and pop in the microwave for 10 minutes, job done, these are awful...Mc Cains should stick to what they are good at....Fries. profit before quality, this company has gone downhill.

March 5, 2026
Unprompted review
McCain Foods logo

Reply from McCain Foods

Good afternoon Steven,

We're sorry to hear about your issue with our Jackets. Please could you contact us with the pack details by email on customerexperience@mccain.co.uk and we'll try to help.

Thanks,
McCain Team.

Rated 1 out of 5 stars

I've used McCain Home Chips for several…

I've used McCain Home Chips for several years, but they seem to have changed the ingredients. They're now described as "fluffy"- in fact the inners are too soft and sloppy and seem more like reconstituted potato than actual whole potato.

March 14, 2026
Unprompted review
McCain Foods logo

Reply from McCain Foods

Good afternoon John,

We're sorry to hear about your issue with our Home Chips. Please could you contact us with the pack details by email on customerexperience@mccain.co.uk and we'll try to help.

Thanks,
McCain Team.

Rated 1 out of 5 stars

Won’t be buying again

We have loved McCains roast potatoes for a good few years but suddenly they have hard putty like pieces in them, they are hard and un eatable, not buying them any more. Tescos are more reliable. Hopefully more people will stop buying them then maybe these big companies will stop presuming we will buy any old rubbish!

March 1, 2026
Unprompted review
McCain Foods logo

Reply from McCain Foods

Good morning Helen,

We're sorry to hear about your issue with our Roasts. Please could you contact us with the pack details by email on customerexperience@mccain.co.uk and we'll try to help.

Thanks,
McCain Team.

Rated 2 out of 5 stars

Thought I'd give mcains vibes a try

Thought I'd give mcains vibes a try. Not worth the money, they go cold within a couple of minutes and a lot of faffing about preparing. In my opinion your better off with a tube of pringles.

February 26, 2026
Unprompted review
McCain Foods logo

Reply from McCain Foods

Good morning Ian,

We're sorry to hear about your issue with our Vibes. Please could you contact us with the pack details by email on customerexperience@mccain.co.uk and we'll try to help.

Thanks,
McCain Team.

Rated 1 out of 5 stars

An absolute rip off

February 6, 2026
Unprompted review
McCain Foods logo

Reply from McCain Foods

Hi Zander,

We're sorry to hear about your disappointment. Please could you contact us with the issue and pack details by email on customerexperience@mccain.co.uk and we'll try to help.

Thanks,
McCain Team.

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