Master Supply Co Reviews 

498
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, noting the premium materials and thoughtful design. Many people appreciate the top-notch customer service and the helpful, professional staff who provide excellent guidance on sizing and custom orders. Reviewers frequently find the fit to be perfect, often aided by the detailed sizing guides and personalized assistance. However, some customers also noted that sizing could be challenging, with jackets occasionally being too tight for layering or not fitting as expected, even for custom pieces.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, craftsmanship, and... See more

Quality

Reviewers consistently express high satisfaction with the quality of products, highlighting their durability... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting the exceptional helpfulness and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as top-tier, excellent,... See more

Service

Customers had positive experiences with service, often describing it as exceptional, phenomenal, and 5-star.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been looking for a jacket like the natural veg tan tan field jacket for years. Finally found it. I usually take a large tall but ordered an xl. It fits perfect. Plenty of sleeve length and length i... See more

Rated 5 out of 5 stars

Just received the Bonneville, and its awesome! Very very high quality! Fit is exactly right. Used the fitguide and asked Josh at Master Supply. And the advice he gave me, was just exactly right. I am... See more

Rated 5 out of 5 stars

I ordered the Master Supply Lonestar in September 2025. The quality of these guys' jacket is superb - I'm glad to say so after wearing mine around for a couple of months. The material is incredibly... See more

Rated 5 out of 5 stars

First of all, I would like say that customer service is top notch. Josh provides a 5 star service. The jacket arrived pretty fast without any complications. The jacket itself, it is extremely well c... See more


Company details

  1. #1 of 26 best companies in Clothing Store

Written by the company

Master Supply Co. is a Canadian-based company, founded in 2019 by Josh Mario John, Umar Rashid, and Lane Dorsey. The company specializes in heritage-inspired western leather jackets and denim, with a brand DNA influenced by northern roots and rugged style. Our home base is in Toronto, but we serve customers worldwide who appreciate the quality and distinctiveness of our products.


Contact info

4.9

Excellent

TrustScore 5 out of 5

498 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(498)

94 reviews in the last 12 months

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Rated 5 out of 5 stars

Custom Sizing is a Huge Win!

I didn't want an off the shelf jacket that never quite seems to fit the way I want it to. In comes Master Supply Co. who was able to customize my Jackknife jacket to fit me exactly to my expectations. Most companies would charge a premium extra charge to do this customization, but Master Supply Co. does this customization at no extra charge. This alone has made me a greatful and future return customer. Josh from Master Supply Co. was extremely helpful in getting me dialed in on the sizing, so when I placed the custom sizing order, I was 100% confident the fit was going to meet my expectations. Little did I know that this jacket would far exceed my expectations. If you’re thinking about getting a jacket here, rest assured you won't regret it. Excellent styling and fair prices.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

This is the second item I have ordered…Top Tier company with top tier products for top tier people

This is the second item I have ordered from them. My first purchase was the Solaire in natural cowhide. The jacket came in and it was perfect. The customer service is top tier. They guided me through the ordering processes very patiently and answered all of my questions and concerns. For my second order I needed a little more help so I contacted Josh and his team at MasterSupply co. Again, they responded so promptly, almost like first responders. We traded some measurements around and they came up with a plan. This is where they really shine people. They know what they are doing. Have faith in them and the process people. This company is literally the best out there. I have ordered from all of the other BIG companies and they don’t compare or come close to their customer service and their prices at MasterSupply CO. MasterSupply puts thought and pride into their products. The craftsmanship and attention to detail are amazing. No is doing better and no one is coming close to them. Their products are really built to stand the test of time. They are built with guts and pride. MasterSupply offers something for everyone on their website. Trust me and trust the process. You won’t be disappointed. God Bless You Josh & the team at MasterSupply! Talk to you soon with my next order lol !! Cheers

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Super impressed!

Great communication from the get go and super helpful with the ordering process.

Love my jacket! Awesome fit and the best quality item of clothing I’ve ever had by far.
Looking forward to wearing it for many years to come.

Thanks Team!

May 23, 2026
Rated 5 out of 5 stars

45 days and worth every second!

After a 45-day wait, my Morrison Leather Jacket from Master Supply Co finally arrived... and it was worth every single second.

The moment I opened the box, I knew this wasn't just another leather jacket. The craftsmanship, the quality of the leather, the fit, and every little detail absolutely exceeded my expectations. Pictures don't do it justice. This jacket is an absolute work of art and built to last a lifetime.

I'll admit that after a few weeks of waiting, I started wondering if it could really live up to the hype. It didn't just meet my expectations—it blew them away. This piece is even better than I imagined. Simply stunning.

What made the experience even better was the customer service. Josh & the team at Master Supply Co was responsive, transparent, and genuinely cared about making sure everything was right. In today's world, that kind of service is becoming rare, and they absolutely delivered.

If you're on the fence because of the lead time, don't be. Great things take time, and this jacket proves it. I can't wait to put some miles on this bad boy and watch it develop its own character over the years.

Five stars without hesitation. Thank you, Master Supply Company!

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Been looking for a jacket like the…

Been looking for a jacket like the natural veg tan tan field jacket for years. Finally found it. I usually take a large tall but ordered an xl. It fits perfect. Plenty of sleeve length and length in the body. I like everything about this jacket and would not have changed anything. A little apprehensive about it being constructed in Pakistan but the quality control and construction rival any USA or Canadian maker.

May 23, 2026
Rated 5 out of 5 stars

Beautiful jacket and very impressed…

Beautiful jacket and very impressed with the customer service. I wasn't sure about sizing amd when the initial jacket arrived it was just a bit too small. The company did a great job helping with an exchange.

Very impressed with Master Supply Co.

May 23, 2026
Rated 5 out of 5 stars

Awesome leather jacket

First of all, I would like say that customer service is top notch. Josh provides a 5 star service. The jacket arrived pretty fast without any complications. The jacket itself, it is extremely well crafted, as it shown on video. The quality of the leather also top notch. I couldn't ask for a better leather jacket. Five stars 🌟

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Field Jacket

I bought the navy field jacket from Master supply co and I found their size chart to be spot on I’m delighted with the fit. Also the jacket was heavier than I expected and overall it was very well made with excellent quality material. Master supply co were very helpful and a pleasure to deal with.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

I have a few items from master supply…

I have a few items from master supply and very satisfied, but one particular I bought the journeyman vest. I bought the size on recommendation by Josh when I received it. It just felt very large on the bottom half. I have a 44 inch chest and a 34 inch waist. I messaged Josh and asked what can we do he did not hesitate and said return that one and we will Taylor a new one for you to fit the dimensions you want. When I received the new tailored journeyman invest it fit perfectly could not be more happy with my purchase. I’m excited about riding my motorcycle with my new vest. Looks amazing. It fits very well. It’s tailored and all the right places Josh did a suburb excellent job and helping me out making this experience amazing

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

I purchased the Master Supply field - Natural

I purchased the Master Supply field jacket - Natural.

The quality of the leather and the workmanship is exceptional. You can immediately tell that the jacket will last for years and will improve with age.

The only thing that exceeded the quality of the product was the service itself. Josh was extremely patient in answering all my pre-purchase questions. When the initial purchase arrived and was slightly too small, he didn’t hesitate in offering me an exchange, and even recommended a customisation in the length at no extra cost.

Would definitely recommend.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

MasterSupplyCo - Convoy rust

I could, undoubtedly, write a long and drawn out review of this company and the product I received. However I will try and keep it concise without missing out major points.

Firstly, I emailed the inquiry team and Josh (one of the three founders) got back to me in good time and was incredibly helpful, using his expertise to help me take my own measurements, make recommendations and answer my questions.

Secondly, MSC handmade my jacket to my measurements and also removed the pleats from the design by my request (as part of the custom) for no extra cost.

Thirdly, the finished jacket only took a few weeks to reach me which was impressive considering it had to be made custom then travel from their workshop in Pakistan. It was also tracked from workshop to my doorstep.

Finally, everything from the build quality to the aesthetic and smell of this jacket is awesome! They absolutely nailed the fit and I’ve had compliments almost everytime I’ve worn it out.

Safe to say this company lives up to the hype! Providing great value for money and I’ll be purchasing other jackets from them in the future.

May 31, 2026
Unprompted review

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