Marro Reviews 

3,297
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,993 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the premium quality of the fresh cat food, pointing out remarkable and noticeable improvements in their pets' coats, energy levels, and overall vitality. Pet owners are also very happy with the reliable delivery service, flexible scheduling options, and the helpfulness of the staff. However, some people mentioned issues with unhelpful customer support, delayed responses, and poor communication during their interactions. Some reviewers also noted that particularly picky pets occasionally refused certain recipes, requiring some extra patience and trial and error to find the right flavors.

What people talk about most

Product

People report positive experiences with product, noting that cats genuinely love the food and clear their... See more

Quality

Users describe positive interactions with quality, consistently highlighting the excellent ingredients and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders consistently arrive on time and... See more

Customer service

Customers report positive experiences with customer service, highlighting fast, helpful, and exceptionally... See more

Staff

Consumers find staff to be exceptionally helpful, kind, and caring. Reviewers consistently mention that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We loved being a taster maker. Three cats, each a total different experience, interesting to observe. One can't be fooled, (Simba) always the bowl on the right side first, no matter the contents.... See more

Rated 5 out of 5 stars

Marro is just the best thing when it comes to cat’s food! Starting by the product, which is just awesome and my cat adores. Their branding, culture is fantastic, every little detail is thought through... See more

Rated 5 out of 5 stars

The Marro delivery arrived exactly as expected. The different meat and fish selections suit our cat Ellie perfectly.She never has to have the same meal twice in a row. Now in her senior years,she... See more

Rated 5 out of 5 stars

The food arrives well packaged in an iced environment with compostable insulation very environmentally friendly. My cat has enjoyed most of the flavours but her favourite seems to be the turkey. Altho... See more


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.7

All reviews

(3,297)

1,879 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had an issue with DPD and their…

I had an issue with DPD and their delivery service with leaving my package on a main road outside the complex gates which was stolen! Fatima was really understanding and rectified the issue instantly. Great communication and eased my worries with future orders! I’m yet to receive the trial box but so far so good!! Thankyou Fatima! 🐾

September 6, 2026
Unprompted review
Rated 4 out of 5 stars

There is always good communication…

There is always good communication about what is in your order and if you need to change your delivery date.
But when l email then about some problems l was having they never replied.

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Flexible orders

My cats love the food, they seem a lot more happier and energetic. We have no control over cats' preferences and have found one of our cats to be very fussy with beef. She prefers poultry type of food so the others end up with more beef. The flexibility in changing delivery dates is the best thing. We are in full control of how much we spend and Marro allows for a lot of flexibility. I order 96 pouches and have just the right amount of freezer space for them.

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

Our cat loves this food

Our cat loves this food, no more sniffing and walking away with a look of distain that we got with the old stuff.
Delivery is reliable and options given to delay or change well in advance

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

My BSH loves her some Marro

Marro has a lovely selection of flavours, my BSH loves her some Marro, they smell great, her poos don’t smell as much and it is more affordable than some other foods on the market!

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with the product

I was sceptical when I was approached by a Marro representative but decided to give it a go. I cannot praise it highly enough my two cats just love the food and I find the website easy to navigate. You are notified of your upcoming delivery and you can amend the date or even skip a month, which works really well. The food comes well packed and ready for the freezer. My cats are young and already quite fussy but Marro is a big hit 😺👍😺

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

The best food!

My cat loves the food and eats every bit of it. She is a big fan of all the flavours. My cat likes the consistency and prefers the gravy that has a more jelly like consistency which keeps the meat moist.

The packaging is great. All recyclable and the fleece comes in very handy for my garden!

My cat likes the box too.

I know when the delivery is due and it’s always on time.

I thin the food is good value, we waisted loads of money on cheaper cat food that she wouldn’t eat and was poor quality. It took us ages to find the right one which was quite stressful. . We have had Marro for a year now and no going back!

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Marro has been a revelation

Marro has been a revelation to the Caretaker,Mommy,and let’s be honest “slave” 😉 of a 17 year old male rag doll. At his advanced years it is of paramount importance to me that he enjoys his food. He can be persnickety and choosy when it comes to food but he hasn’t turned away from his Marro meals ever. I love that he enjoys it so much and I know he is getting a premium food that helps keep him healthy and happy. The price is premium but I haven’t had to throw away food that is left in the dish and refused. My peace of mind is priceless and I get that from Marro knowing that my cat is eating and content. The choice of meals is wonderful and creative. I say give it a try and most will love it.

September 6, 2026
Unprompted review
Rated 4 out of 5 stars

MY CAT fussy

My Cat was going off Katkins which is fresh meat and lots of different flavours of catfood she was loving it for a while and my cat is so fussy and wont eat no store brought cat food or major name brands anyway Marro came up on my internet net page and i thought id give it a go and so i did and she loves it we are both very happy and its also has saved the stress of my cat not eating and me not worring or pulling my hair out not knowing what to do the price of marro is fair and reasonable keeping my cat happy is my priority she is my world. My cat also has the best of both as ive kept a small subscription of Katkins for her. I also am thankful to the people who had the idea of inventing these product as my cat would not be eating her coat is shinning, her poo dont relly smell she is energetic and full of life we are happy customers of Marro

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Hi marrow

Hi marrow
Thank you so much for the weeks worth
Of tester food . Leo absolutely loved it.
It made me happy that he enjoyed it .
Please send me a daily breakdown. So I can give you a review day by day.
Thanks .

August 20, 2026
Unprompted review

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