Malwarebytes Reviews 

5,387
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,046 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate the reliable protection and security features that silently run in the background to keep all their connected devices completely safe from threats. Many long-term users find the software extremely user-friendly and consistently praise its proven ability to prevent dangerous malware and viruses effectively over decades. Some reviewers were not happy with customer support, mentioning that getting timely help was difficult or that responses were unhelpful when technical issues arose. A few other people also felt that managing accounts was complicated, experiencing frustrating complications regarding unwanted subscription renewals and billing inquiries.

What people talk about most

Product

Clients share positive opinions on product, highlighting its dependable security and ease of use across... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the software is easy to install,... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting a wide range of differing... See more

Service

Consumers find service to be positive, dependable, and consistently reliable. Reviewers frequently highlight... See more

Subscription

Reviewers highlight ambiguous aspects of subscription, with many customers expressing frustration over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I pay for 8 stations but while the renewal links are capable of charging my credit card, I can't update MWB of any of my computers. I get sent to a renewal page that just fails.

Company replied

Rated 5 out of 5 stars

Been with Malwares over 10 years, works flawlessly, if it finds a bad or iffy website it alerts you. you then go yess or no, your own choice, I pick Malwares choice, never had a Computer crash since M... See more

Rated 5 out of 5 stars

I started using Malwarebytes way back in the day when I was using Windows XP. In those days I downloaded the software from CNET and used it to disinfect family and freinds computers. So here we are ma... See more

Company replied

Rated 5 out of 5 stars

I have been using Malwarebytes for close to 3 decades. I noticed it was used by some commercial companies with a real need for security. I looked it up and found it highly rated. One friend working in... See more


Company details

  1. Computer Security Service
  2. Software Company
  3. Software Vendor
  4. VPN Service

Written by the company

Malwarebytes is reimagining security to safeguard devices, data, and people, no matter their location, lifestyle, or means. A global leader in online protection, its suite of award-winning cybersecurity and privacy solutions empowers millions of people worldwide to enjoy their digital lives, free from threats and scams. Our products are built and beloved by experts, offering security, privacy, and identity solutions for every platform and device (Windows, Mac, iOS, and Android).


Contact info

  • 2445 Augustine Drive, Suite 550, 95054, Santa Clara, United States

  • malwarebytes.com

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

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Replied to 96% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(5,387)

1,157 reviews in the last 12 months

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Rated 5 out of 5 stars

I've been using Malwarebytes for 6-7…

I've been using Malwarebytes for 6-7 years. Before that, I had several viruses, and had to take my computer to a computer repair shop to have it removed.

Since I've been a subscriber to Malwarebytes, I have not have a single virus. Viruses are everywhere. You can pick one up going to what seems like the most innocent of websites.

The yearly premium I pay is more than worth the money. Not only in product satisfaction, but peace of mind too. This product does what it says it will do. You'll be happy with it.

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

Old people and computers

I am old (80) and find using social media and computers mor and more complicated as I age - but I'm still trying to keep up with all the constant, ongoing, never ending information

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

Hesitant at first but glad I made the leap.

To be honest when I heard this was a pretty good service that helped to also block ads that's what won me over and what got me to give it a try. The computer/cybersecurity it MAINLY provides is also great. It pre-emptively blocks sites that might be harmful to you (but allows you to bypass that if you want to) as well as scanning your computer for different malicious software you don't want running amuck.

It also regularly updates to keep pace with new issues/updates. So far my only issue is that, at one point (I'm pretty sure), it used to auto-update but now I have to access Malwarebytes Settings and manually do it. Not a big issue but just something I've noticed.

You can also use upgrade and include a vpn if you want to but some of the sites I visit regularly block the use of vpns so, as much as I'd like to use that service, I'm not going to pay for it if all it does is prevent me from using those sites. You also get updates on security breaches that happen to different companies/websites in case you happen to have used one/more of them.

What you need to pay for this is reasonable as well. If I believe it's worth trying this service. As we all know you get what you pay for and, so far, what I've paid for has been worth it.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I've been a Malwarebytes customer since the tech guy in our law firm recommended them 25 years ago. I've found them to be reliable and reasonably priced, delivering the promised security to my devices as well as those of my grandchildren.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Am an 'Old Technologically Challenged…

Am an 'Old Technologically Challenged Geezer,' but Malwarebytes gives me Boatloads of Security trawling these Now truly turbulent waters of the Internet. The Support team member I recently dealt with provided top notch support, too. Nice

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

2+ years with Malwarebytres

I've been with Malwarebytes for over 2 years now and I haven't been infected with a virus of anykind whatsoever. I'm still using Windows 7 O.S. on my computer and thankful that Malwarebytes still supports it when every other Virus protection programs doesn't. 2 + years and not getting infected with any kind of virus. I'd say that's very good indeed. Thank you Malwarebytes.

September 6, 2026
Unprompted review
Rated 1 out of 5 stars

Difficulties changing Laptop mid contract

I have a 2 year contract with Maywarebytes whi
ch runs to Feb 2027. In April this year I bought a new laptop to replace a 13 year old one which was unable to accept Windows 11.
I am of an age which finds some computer jargon unfathomable. I found replacing the new laptop on the Malwarebytes contract confusing, I seemed to manage it by accident recently. I found the HELP unhelpful and will have to look elsewhere when my cover ends. It would be amazing to have the option of speaking to a fellow human who speaks decent English.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

I Feel Safe On My Devices

I have had Malwarebytes on my laptop for several years and now have it on my iPad and iPhone as well. I feel totally secure while using my devices. Whenever I had a question or problem the response was immediate, no matter the day of the week or the time of day. I highly recommend the folks at Malwarebytes and the protection they offer.

September 5, 2026
Unprompted review

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