Moby Reviews 

Went on a day trip from Bastia to Genova. As a passager without a car.
Bye you own food, drinks, and fan , since you Can not cont on that they have shops open or card terminal that works.
We had a 8 houre trip in summer withe no AC in the seating decks . It was a horror .

Pefect travel with Moby from Olbia to Livorno

Trip date : 26 July 2024

No problem at all ! Boat perfect.
Sometimes clients are not nice, using for their own usage some places free for all passengers.
A small advice for Moby : Please put more baskets to recycle glass, paper , plastic... It is good for the planet !

Trustpilot should give a clear view of all advices. If only negative advices are registered, it will be difficult to find the real score !

Booked Ajaccio to Porto Torres on 26 June 2024, 8am sailing. Ferry arrived 7am but no movement - disembarkation or embarkation. Staff relayed a story from Head Office that there was ‘a problem with a passenger on board’. Eventually at 11am they cancelled the ferry - and only then let the incoming passengers off. We were offered an alternative ferry a total of 5 hours extra driving (Porto Vecchio to Golfo Aranci) OR a refund. We said we’d accept a refund.

Of course, 6 weeks later and they’ve denied the refund. From their behaviour it feels like a company going bust - avoid at all costs!

Worst cruise line!
No air conditioning.
No proper system. First car to come and become the last car to enter the shop and last to exit.
Cars were packed to the max with no space for passengers to enter into their car and caused much delays when unloading.
Very poor management and crew service.
Don’t take this cruise company.
Trip :20 July 2024 2pm Corsica to Livorno

Recommend taking toremar to Elba, not Moby. 1000 Moby to Elba departed after a later Toremar - they seemed to be just waiting at the port for enough vehicles to be 100% full. Then went extra slow and was overtaken by another toremar. Seems an inferior choice.

Avoid at all costs. Cancelled ferry with no notice. No customer service telephone.
Next ferry late by 1hr 30 mins (3 hr journey).

In short: Chaotic boarding and extremely unpleasant and customer-unfriendly staff.

We booked a return ferry from Livorno to Bastia, mid June:
8am -12:30 pm: in reality it left only at 08:30 am, but arrived around 2:30pm, so it took 6 Hours instead of 4,5h
Not even considering the time it takes to get off the ferry!
Embarking process inside the ferry was pure chaos, cars were parked every which way to jam in as many cars in as possible, leaving no space to get out or get back in.

Apart from a single shouting staff member during parking, all staff were friendly and kind.
Food on board was fairly expensive, but good quality. Plenty of seating, never too crowded. Wifi does not work.

Return: 2pm - 6:30pm
Reality: 3:15pm - 9:15pm
Considering the time before embarking and getting off the boat, the whole journey took around 9 hours, so we wish we had known that to better plan the rest of our journey.

The ferry port in Genoa was chaotic. No anouncements were made so people were asking the border guards for information. Good luck there. When we finally got through the cursory security checks and passport control nobody told us where to go so the foot passengers had to wander around the harbour area looking for a way to get on the ship. We had then to board via the vehicle ramp then go up 3 or 4 decks to our cabins. The lift wasn't working. There was absolutely no organisation for handing out keys, this being done by a member of the crew on a seemingly ad hoc basis. On the return trip similar chaos reigned, and we found our way back into the terminal purely by chance and the somewhat indifferent attitude of an immigration officer. In my opinion you should not use this ferry unless you enjoy chaos, and certainly not if you are a foot passenger

Flexi tickets are a scam.
You do not receive a refund. We cancelled more than 2 hours prior to departure as below per the terms.

Nave MOBY VINCI Cagliari . Worst experience ever . Water leaking from the ceiling of the cabin on the beds . Water leaking in the self service caffettiera from the ceiling . Terrible food . Warmed up from day before or from the morning . Fish was as hard as a shoe sole . And pasta had hair in it . Dirty place overall as cleaning was very poor . . Clearly huge lack of maintainance and management and ownership of the problems . Not a nice way to welcome tourists to Sardegna . The general management of MOBY should be ashamed of this , and it makes you wonder as a passenger about the overall safety and maintainace of the boat . When do these vessels go end of life ? The new one is awesome . The old ones are being clearly overrun !

Took Moby from Livorno to Bastia. On the good side, the ferry fulfilled it's function as a transport means.
Otherwise rather unpleasant experience. Personal doesn't speak English. Credit cards not accepted on board that day.

But the worst part is that they don't care about customer rights: We arrived in Bastia with a substantial delay of >2 hours due to late departure in Livorno and the Bastia port being blocked by another vessel. In such cases, according to EU regulations, customers should get a partial refund similar to train or plane travel.

Unfortunately, the company never cared to reply to my communication (2 times). In result, stay away from them if you can.

The ferry services in general are ok (reception, cleanliness, services). The only thing we cannot accept is the temperature. The air conditioning is beyond being acceptable. So the stay on board is unpleasant. The staff is stressed. Management: you could do much better!

incredibly dirty, bad smell, food that looks like garbage at sky high prices. Have taken some pictures, as I suspect the company of not keeping their ships in proper and safe condition. They are gambling with people's safety….

Plus: Easy booking, easy access to boat,
Minus: both trips from Livorno / Bastia delayed (30/90 Minutes later at port than scheduled), very hot/ poor air conditioning on deck 7 (inside boat)

Italy-Sardegna, a frequent traveler. Nothing to say about the vessel itself. The service is poor: waiters and attendants shout as hell, waking you up 2 ours before arrival just to force you to pay for a breakfast.
Poor manners.
I prefere to pay a bit more for a better service

A quite good ship, ruined by a lousy organisation and poor service
The 22 years ship "Wonder" would have been well maintained, it could still deliver a pleasant travel experience. Unfortunately, a poor maintenance has led to degraded exteriors, windows and an outdated interiors. The cabins though are wide and clean.
The killer has been a totally inefficient organisation, leading to a departure in the middle of the night instead of 9:30 pm making us arrive with more than 8 hours delay and having to wait fit One full hour before A quite good ship, ruined by a lousy organisation and poor service
The 22 years ship "Wonder" would have been well maintained, it could still deliver a pleasant travel experience. Unfortunately, a poor maintenance has led to degraded exteriors, windows and a outdated interiors. The cabins though are wide and clean.
The killer has been a totally inefficient organisation, leading to a departure in the middle of the night instead of 9:30 pm making us arrive with more than 8 hours delay and having to wait for one full hour before disembarking...
The service is equally bad ; ordering a drink at one of the bars (provided you find one open !) is a challenge due to the total lack of customer focus from the personnel.
To cut it short, you will be better off choosing another ferry company !

Took a ferry from Bastia to Livorno with my family. The ferry was supposed to leave at 14:00 and arrive in Livorno at 18:30. Instead of arriving at the designated time, the ferry was 10 (ten!) hours late, which was totally unacceptable and had a very negative effect on my family and I.

We booked the ferry on the same day, because we learned early in the morning that my wife's father had died. Therefore, we had to get back to Denmark as soon as possible, and we chose the ferry at 14.00 because it would give us the chance to drive through the night and be back in Denmark the next day. I believe that it is easy to understand that a 10-hour delay in this situation is very far from ideal. But the thing I find most unacceptable is the absolute lack of information that made it impossible to know how to handle the situation.

When it was clear that the ferry was delayed (because we could see it was not moving – NOT because the crew made any announcements about it) we started looking at other options. As it was essential for especially my wife to get home to Denmark as soon as possible, we considered letting her off the ferry, so she could instead board a plane from Bastia. But when we finally got any information, we were assured that the ferry would sail at 17.45. This proved to be untrue. Nobody told us anything, and at 19.00 it was still not moving. During the next couple of hours, we were told – twice – that the ferry would leave “now” or “in ten minutes.” Which again proved to be totally untrue.

I was in contact with the crew several times, stressing our need for trustworthy information that would allow us to take appropriate action. We did not receive anything of the sort.

IF we had known that the ferry would be this much delayed, we would have put my wife on a plane to Denmark. Instead, this horrible example of noninformation and even misinformation kept my wife from travelling home to Denmark in the fastest way possible.

On top of the very late departure, the actual crossing took far longer than scheduled. This meant that we – along with many other families – had to sleep on the floor under tables without any blankets, mattresses or any other sleeping gear as nothing was provided by the crew, who seemed totally indifferent and even annoyed by the passengers.

The last time I tried to speak to a member of the crew, he simply just shouted "go away"

I will never use this company again. Ever.

We have requested a full refund. Waiting for reply from Moby

Moby provides vouchers that they expire with the greatest of ease on the basis of conditions that you will be told afterwards. As a result, we lost more than 275 euros. The insurance specially taken out at the time of booking does not change this. They cannot be reached by telephone and we have not made any progress by email. Kind requests are rejected and complaints ignored. After reading the many experiences on the internet you can only conclude that it is a company that has absolutely no message for customer satisfaction. It is incomprehensible that the employees have no problem with theft of money from customers. On the positive side, we have not been on board and never will be. As a result, we will be spared all the other misery that can be read about Moby.

The website is rubbish, app does not work, you cannot call in to discuss any issue with your booking, we tried to notify them hours before we arrived to amend our booking and not only was there no platform on the web for doing this but the telephone numbers published on their websites were old numbers. We then managed to get a number for the company but there was still no answer. The only thing this company cares for is taking your money and that’s it. The port boarding was badly organised and we literally had to work out a way to board ourselves with no assistance whatsoever. The customer services on board was equally rubbish if not worse. Not one staff had a smile on his/her face. The ferry needs a deep clean and staff should be trained to understand what hospitality is. I queued for coffee and after a long wait I was told that I had to pay first at the tills. I consequently lost my place in the queue. The staff generally looked as if they were serving prison time. Very bad service all around and I will not book through Moby again.