LUMAS Reviews 

5,771
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

High quality, wide price range - authentic, great value. There is literally something for everyone at this gallery. Purchased 2 pieces and have been gifted other from Lumas, all are amazing and exac... See more

Rated 5 out of 5 stars

I have bought several pieces from LUMAS and am always delighted with my purchases. Their quality is excellent and they offer very unique art works. May is a delight to work with. She is friendly an... See more

Rated 5 out of 5 stars

Amazing gallery to purchase quality and unique original art. The customer services is stellar. We had an issue with a piece that was received, yet not opened for three months as it sat during our reno... See more

Rated 3 out of 5 stars

I placed the order on 15th December, the last day for delivery guarantee before Christmas but it wasn't, I received it today. Anyway, the matter is that glass was broken. Surely it's courier fault be... See more

Company replied

Company details

  1. Art Gallery
  2. Art Dealer

About LUMAS

Written by the company

Seit 2004 arbeiten wir daran, handsignierte Kunst und Fotografie in limitierter Auflage einem weltweiten Publikum zugänglich zu machen. Über unsere Website und 21 LUMAS-Galerien auf der ganzen Welt haben wir mehr als 300.000 zufriedenen Kunden geholfen, ihr neues Lieblingskunstwerk zu finden. Das LUMAS-Portfolio ist eine der weltweit vielfältigsten und umfassendsten Sammlungen zeitgenössischer Kunst. Es umfasst über 3.000 Kunstwerke, von klassischer Fotografie über Malerei und Skulptur bis hin zu digitaler Kunst, darunter Werke von aufstrebenden Talenten und etablierten Stars wie Takashi Murakami, Damien Hirst und Sarah Morris.

Wir helfen Ihnen, großartige zeitgenössische Kunst für Ihre Räume zu entdecken. Sprechen Sie mit uns in einer LUMAS-Galerie oder besuchen Sie unsere Website - wir freuen uns darauf, ein ausführliches Beratungsgespräch zu vereinbaren und Ihr perfektes Kunstwerk zu finden. Egal, ob Sie zum ersten Mal ein Kunstwerk kaufen oder ein lebenslanger Kunstsammler sind, unsere 30-Tage-Rückgabegarantie bedeutet, dass Sie LUMAS-Kunst in vollem Vertrauen kaufen können.

Contact info

  • Ernst-Reuter-Platz 2, 10587, Berlin, Germany

  • lumas.de

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.7

All reviews

(5,771)

1,770 reviews in the last 12 months

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Rated 5 out of 5 stars

I have bought several pieces from LUMAS…

I have bought several pieces from LUMAS and am always delighted with my purchases. Their quality is excellent and they offer very unique art works. May is a delight to work with. She is friendly and knowledgeable. She has been a great help in my decisions.

August 11, 2026
Rated 5 out of 5 stars

Lumas staff went above and beyond to…

Lumas staff went above and beyond to ensure that I was able to get what I asked for including discounts and excellent customer service. Prior to shipping, the team took pictures and video of the piece that I was ordering so that I could confirm its condition prior to shipping to the United States. They kept me in the loop of the status and the piece is arriving tomorrow.

August 8, 2026
Rated 1 out of 5 stars

I have not received my art

I have not received my art. I have been told via email that it was arriving 4 different times and still has not arrived. I have a contractor and neighbors on the lookout for it and everyday they call and tell me nothing as arrived. It is extremely hard to get an answer from Lumas as to where my piece is. At this point I don’t even want it.

July 28, 2026
LUMAS logo

Reply from LUMAS

Dear Carla Enterline-Heger,

Thank you for your feedback.

We are very sorry that your artwork has still not arrived despite several delivery notifications. We understand how frustrating the repeated delays and uncertainty must be.

We can see that you are already in contact with our team. The case has also been escalated with the shipping provider, and we are working with them to clarify the delivery status as quickly as possible.

We hope your artwork will reach you very soon and that you will then be able to enjoy it as intended.

Kind regards,
Your LUMAS Team

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