High quality, wide price range - authentic, great value. There is literally something for everyone at this gallery. Purchased 2 pieces and have been gifted other from Lumas, all are amazing and exac... See more
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I have bought several pieces from LUMAS and am always delighted with my purchases. Their quality is excellent and they offer very unique art works. May is a delight to work with. She is friendly an... See more
Amazing gallery to purchase quality and unique original art. The customer services is stellar. We had an issue with a piece that was received, yet not opened for three months as it sat during our reno... See more
I placed the order on 15th December, the last day for delivery guarantee before Christmas but it wasn't, I received it today. Anyway, the matter is that glass was broken. Surely it's courier fault be... See more
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Company details
About LUMAS
Written by the company
Wir helfen Ihnen, großartige zeitgenössische Kunst für Ihre Räume zu entdecken. Sprechen Sie mit uns in einer LUMAS-Galerie oder besuchen Sie unsere Website - wir freuen uns darauf, ein ausführliches Beratungsgespräch zu vereinbaren und Ihr perfektes Kunstwerk zu finden. Egal, ob Sie zum ersten Mal ein Kunstwerk kaufen oder ein lebenslanger Kunstsammler sind, unsere 30-Tage-Rückgabegarantie bedeutet, dass Sie LUMAS-Kunst in vollem Vertrauen kaufen können.
Contact info
Ernst-Reuter-Platz 2, 10587, Berlin, Germany
- lumas.de
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great selection and reputable company
Great selection and reputable company. Ordered gift for my husband and arrived early and in perfect condition.
Very cheerful and helpful staff
Very cheerful and helpful staff. Tremendously enjoyed the experience.
Amazing well priced art and great…
Amazing well priced art and great customer service
Well packaged and quick shipping from…
Well packaged and quick shipping from Germany to the States. The artwork is stunning made even better by the gallery style framing. Stunning.
They were very welcoming and patient…
They were very welcoming and patient with me
i was there for a few hours till i decided
I have bought several pieces from LUMAS…
I have bought several pieces from LUMAS and am always delighted with my purchases. Their quality is excellent and they offer very unique art works. May is a delight to work with. She is friendly and knowledgeable. She has been a great help in my decisions.
The artwork was packed very well and…
The artwork was packed very well and secure. Ordering and tracking information were easy, informative and accurate. The artwork was exactly as expected. Totally professional
Extremely professional.
Excellent quality artwork
I had a great experience in the gallery…
I had a great experience in the gallery and Mikey was extremely friendly and helpful.
Lumas staff went above and beyond to…
Lumas staff went above and beyond to ensure that I was able to get what I asked for including discounts and excellent customer service. Prior to shipping, the team took pictures and video of the piece that I was ordering so that I could confirm its condition prior to shipping to the United States. They kept me in the loop of the status and the piece is arriving tomorrow.
I have not received my art
I have not received my art. I have been told via email that it was arriving 4 different times and still has not arrived. I have a contractor and neighbors on the lookout for it and everyday they call and tell me nothing as arrived. It is extremely hard to get an answer from Lumas as to where my piece is. At this point I don’t even want it.
Reply from LUMAS
Delivery was fast and the packaging was…
Delivery was fast and the packaging was excellent. The work was well represented on the site.
The team was very knowledgeable about…
The team was very knowledgeable about the various pieces of art. I would definitely recommend and will visit again. They were particularly helpful with the shipping process!
We were very well served at the shop…
We were very well served at the shop and the shipping was so professional. Received a package including white gloves. Felt like a trader
The most fun and beautiful piece
The most fun and beautiful piece. Shipped well and arrived in a reasonable amount of time
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