LichtBlick Reviews 

Stay away from LichtBlick.

High prices, weird lump-sum billing mechanisms, and above all they completely messed up the meter readings in my case and ended up massively overcharging me.

The worst part is that there is basically no customer service you can actually talk to when something goes wrong. They invoice you, then ignore any attempt to cooperate or clarify the issue, and instead of properly resolving the problem they just escalate it legally.

It is honestly one of the worst customer experiences I have had with an essential service provider.

If you are with LichtBlick, check every meter reading and every invoice very carefully.

I would never choose them again. Stay away.

Its really good.

I'm happy to be with lightblick
The people are friendly

messed up company ! . Because of this company I paid high tariff for3 months to WSW .

Horrible customer experience!!!! I called multiple times over the past month and a half, to see if our new contract had been processed, as nothing showed up in our portal, and we received no letter.

After multiple emails with no replies and calls where we had to wait 20mins plus, we were informed that our contract did not exist in the system.

We ended up going to a competitor because of this. Fast forward 6 weeks later, we just have just been informed from lichtblick, that they just now started to process our contract, not 30 days after they stated it would become effective, but more than 90 days, all while having NO INFO what is happening. DO BETTER

Reporting a death turned out to be almost impossible.
There were confusing directions.
Each attempt to send the documents (Vollmachtberechtigung, Sterbeurkunde, the legitimization for transfering this responsibility) needed was interfered with, because a new confirmation code was sent by another new email and a different code. Deaths are often of older people and those responsible find their own challenges dealing with the internet. A human assitant to help walk through these steps would have been HELPFUL!

Great customer service, easy application and verified green energy. Everything one could ask for.

I called the customer service hotline, I had to wait like three seconds and was immediately connected with a very helpful person. Rarely had a better experience with other customer services.

Very bad customer service. And did not listen to us properly. Speaking speedly that we couldn’t able to understand very bad customer service.

Alle Transparent, bin zufrieden 👍🏾👍🏾

I can only concur with what most people have said on here, Lichtblick is NOT to be trusted!

I tried to get them to investigate false readings on my meter on many occasions, but NOBODY came over to check.

For years they overcharged me, at one point I was paying around 4 times more for gas and electric than I should have.

On top of that I also received extra charges of almost 2000 euros in one year, only because I didn't send them my meter readings.

In fact they said that in just one month I used over 200 (yes, TWO HUNDRED) times more electric than the previous month, which is outrageous and impossible, unless I ran a football stadium or something!

When I finally spoke to someone at Lichtblick (Which takes some time and normally only in German) they just kept repeating that these are the figures and that they are right and I am wrong, without any further investigation.

I told them I live alone and am very careful with energy usage. Their response: "We don't know what you're doing in private", which for me is suggesting that I'm lying.

And now, after leaving the company more than a year ago and hearing nothing more from them, I received a bill of almost 1000euros from their debt collecting partner.

This is effecting my mental health.

I have already paid hundreds if not thousands of euros too much as it is, from monthly bills, even before these extra charges.

Luckily I'm with a new company now who charge me a normal price of around 60euros per month in total, for gas AND electric.

Stay away from Lichtblick at all costs!

Never reply to emails, non-existing customer service, English is not spoken. And very expensive. Just find the cheapeast company providing gas, "CO2-neutral" is just another lie to make you pay more for the same commodity.

Total trust in LichtBlick.

Thieves! Stay away!

I have been with Lichblick for 2 years. I have constantly received wrong statements from them. For example contradictory price plans, a letter saying they owe me money, followed by another letter a month later saying I owe them €2000 nachzahlung. I have tried multiple times to contact them, but there is basically no accessible customer service - call centre doesnt go through to someone and there is no response to the online form, or to their email. I will be changing my supplier and I advise not to use them.

Cancelled the contract on April 3rd from 31.05.24 due to relocation, today 17.04 it is still not confirmed, no any feedback from Lichtblick at all.

High prices, no customer support, stay away and choose other alternative energy providers.