Octopus Energy are a great provider. They are very communicative and have clear steps. The only issue was when I requested a move and service transfer. They couldn't locate my address and needed addit... See more
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See what reviewers are saying
I was really hesitant to chance providers after nearly a decade with SWM, because I believed getting out of contracts in Germany was a pain, specially as a foreigner. With Octopus, it was the complete... See more
10 stars service , app is so nice and understandable, support service by calling , super friendly and english speaking ! Super team , super company. I was 10 years with worse company like NEW ag elect... See more
I'm new to Germany, and the electricity system here is very different from what I'm used to back home. Tim helped me navigate through all that and helped me sign a contract with Octopus. I'm very cl... See more
Company details
Written by the company
🐙 Octopus Energy ist ein globaler EnerTech-Pionier und nutzt Technologie, um die Energiewende weltweit voranzutreiben. Wir liefern 100% Ökostrom und Gas zu fairen Preisen mit Preisgarantien. Mit Love & Power leisten wir einen Beitrag zur Energiewende. 🌎 Als Anbieter erneuerbarer Energien versorgen wir mittlerweile mehr als 7,7 Millionen Kunden weltweit. Kraken, unsere intern entwickelte Energiemanagement-Plattform, hilft uns, herausragenden Kundenservice zu bieten und ebnet den Weg zum smarten Energienetz der Zukunft. ⚡ Seit 2020 sind wir als erstes Tech-Unternehmen unter den Energieversorgern in Deutschland am Markt.
Love & Power
Written by the company
- Wir gehen die Klimakrise an
- Als EnerTech-Pionier treiben wir die Energiewende weltweit voran und liefern Menschen rund um den Globus 100% Ökostrom und einen herausragenden Service. Octopus Energy ist seit 2016 auf dem Markt und hat schon über 7,7 Millionen Kund*innen. Die Energiewelt der Zukunft - 100% enkeltauglich, 100% digital Die Zeit drängt und wir glauben, dass die Klimakrise nur mit globalen Lösungen gemeistert werden kann und mit einem Blick jenseits des nationalen Tellerrands. Lokale Aktivitäten sind zwar gut, haben aber nicht genug „Power“, um in Sachen Klimaschutz schnell genug etwas zu bewegen. Nur günstiger Ökostrom kann fossile Energiequellen schnell genug ersetzen, etwa als klimafreundliche Alternative beim Heizen und im Verkehr. Wir setzen auf Digitalisierung und Nachhaltigkeit, um Energiemärkte weltweit zu revolutionieren und einen großen, grünen Fußabdruck zu hinterlassen, oder besser einen Tentakelabdruck! 🌎💚
100% knebelvertragsfrei
Wir ermöglichen unseren Kunden Flexibilität
Wir finden, dass ein fairer Deal keine Knebelverträge benötigt, aus denen man so schnell nicht mehr herauskommt. Wir haben Tarife mit langen Preisgarantien und Laufzeiten für jene, die langfristig planen möchten. Aber wir finden immer eine Lösung, wenn jemand einmal nicht bleiben möchte. Love & Power
Contact info
August-Everding-Straße 25, 81671, München, Germany
- 0800 400 8010
- hallo@octopusenergy.de
- octopusenergy.de
4.8
Excellent
103K reviews
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Smart Meter Master Data Desaster
Smart Meter activated in February 2026. Final meter configuration confirmed in summer. No correct meter master data on file - Octopus App cannot measure & charge on dynamic basis since Oct 1st. Very disappointed!
October 1, 2026
Unprompted review
Reply from Octopus Energy Germany
Dear Jan,
Thank you for your candid feedback. Having an installed Smart Meter since February, getting configuration sign-off in the summer, and still waiting for dynamic billing to activate from October 1st is immensely frustrating and we completely understand your disappointment.
To be completely transparent about what happens behind the scenes: While the physical hardware is up and running in your home, dynamic time-of-use tariffs require market-wide data synchronization. The app relies on 15-minute load-profile readings (RLM data), which depend on official master-data changes (SDÄ) and technical clearing from your local distribution grid operator (VNB). If these data packages are delayed or incomplete between the market partners, the app cannot reliably pull the dynamic intervals required for billing.
That said, you should not be left hanging in the dark while these backend processes are resolved. We want to investigate your specific meter point immediately to see where the data synchronization is stalled and ensure this gets resolved as quickly as possible.
Our specialist team will personally pull up your account, coordinate with the market communication team, and follow up with a direct status update.
Best regards,
Luke
Customer Operations & Specialist Team
Fast and reliable..Noah who answered…
Fast and reliable..Noah who answered the phone is very kind and aupportive.Thank you so much!
October 23, 2026
As an expat
As an expat, I found rather appealing the webpage, although in German, I was able to navigate the almendung. During the process I was in need to contact customer service, not always found English speakers, but still was able to address the questions and keep my registration process a good speed.
September 22, 2026
Octopus Energy hat mit Abstand den…
Octopus Energy hat mit Abstand den nettes Support!
October 10, 2026
Octopus Energy great in general, issue with unique situations
Octopus Energy are a great provider. They are very communicative and have clear steps. The only issue was when I requested a move and service transfer. They couldn't locate my address and needed additional documentation. I emailed additional information and didn't hear from them. I called the next day and the agent reviewed my email and told me everything was all set. However, they didn't input correctly my move dates and started the contract at the new address a week too early. UPDATE: 25.09.26 - The agent, Maria, called to solve the issue. She was great, provided a great solution and service! I have updated my score from 3 to 5 stars. I am very impressed!
September 22, 2026
Reply from Octopus Energy Germany
Hey Sofia,
thank you so much for your kind review. I’ve already been in touch with you personally to take care of my mistake, and I really hope we were able to find a good solution together.
I’m really sorry again for the inconvenience. If anything else comes up, please feel free to reach out to me directly. I’m your personal point of contact now and will be happy to help with anything that still needs sorting out.
Best wishes ⚡️
Maria & your Octopus Energy Team 🐙🌍
The response was swift
The response was swift. I was about to get my light within the shortest possible time. Customer service is great.
September 1, 2026
response was quite fast
The email response was quite fast, it is good to see such customer service
September 15, 2026
Easy process of changing provider
Easy process of changing provider, nice e-mail service during the process.
December 2, 2025
I am very happy with Octopus Energy…
I am very happy with Octopus Energy Germany because fair price and available customer service. More than two years that I am customer by you and I am very thankful and satisfied.
August 20, 2026
Very well done
Very well done, you did a great job! Thank you for making the electricity as cheap as possible. Thank you very much. Best regards, Andreas Engelmann
August 15, 2026
Unprompted review
It was so easy
August 3, 2026
great customer service
July 9, 2026
Unprompted review
The beste Company in Deutschland.
July 25, 2026
Unprompted review
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