Lease End Reviews 

2,201
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 821 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff members for being exceptionally helpful, friendly, and knowledgeable, making every interaction feel genuinely caring and very supportive. People note that the overall service is remarkably efficient, allowing consumers to successfully complete their vehicle financing transactions smoothly from home within minutes. Some reviewers were not happy with aggressive sales tactics, noting that representatives pushed them to close deals immediately during phone calls. A few other people also felt that unexpected charges, multiple credit inquiries, or unclear fees were added to their contracts without proper explanation.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing representatives as knowledgeable, patient,... See more

Service

People report positive experiences with service, highlighting fast and efficient support when transitioning... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how quick, convenient,... See more

Customer service

Customers report positive experiences with customer service, noting that agents are very knowledgeable and... See more

Price

Consumers find price to be ambiguous, with highly mixed experiences regarding rates and deals. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was skeptical at first but Chase was great answered all my questions made me feel like he genuinely cared. He represented your company in a caring, professional, knowledgeable way. So much that I w... See more

Rated 5 out of 5 stars

Caleb was very knowledgeable and ready and able to answer all of my questions and concerns. He was able to secure us even better rates than we were able to get anywhere else

Rated 5 out of 5 stars

Brynne was a breezy to work with. Very professional,helpful,supportive as I’ve NEVER done anything like this on line before! Thanks for making this a seamless process. I will recommend your servi... See more

Rated 5 out of 5 stars

What started as a enquirer phone conversation &that was me asking so many question , the Customer Rep Sterling answered ALL my questions & even checked with is Senior Advisor that the info was accurat... See more


Company details

  1. Car Finance and Loan Company

Written by the company

Lease End’s mission is to empower auto lease owners with the technology to easily exit their lease. We know end-of-lease decisions can be stressful and complex, so we've found a way to simplify the process for lease owners. We provide the expert tools and advisory services to help lease owners make a quick and informed decision about ending their car lease, and we assist them with the entire process. Lease owners can buy out their lease and keep their car, all without ever stepping foot into a dealership. We help customers unlock the equity they've earned in their leased car, and whatever end-of-lease option they choose, we ensure the entire transaction is easy, quick and completely stress-free. It's the easiest way to end your lease and keep your car.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 46% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,201)

753 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well I would say this company is very…

Well I would say this company is very helpful for those of us that may have comprehension issues or knowledge on car purchases and all the small print my dude dean was so knowledgeable about everything I had a question for and concern definitely would recommend lease end now my car is staying with and my money to thanks dean

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Best Experience Ever!

I decided to try LeaseEnd from a letter I received in the mail. This was probably the most streamlined process I’ve ever been through for a car loan. Zachary and Dean were great.

Dean was especially well-versed, knowledgeable, and understanding of my time. He gave me confidence while going through the whole process.

I expect to refer others and use again for end of lease/other services.

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Easy experience, great agent

My agent, Taylor, was patient, informative, educational, and was very accommodating of my schedule. The process was much easier than any car purchase experience in my lifetime. Dealers should take notice.

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Sam was great!!

Sam was great and assisted me with my lease buyout and got me the loan and payment option that I needed in order to move forward with my decision. Thank you Sam.

August 31, 2026
Unprompted review
Rated 5 out of 5 stars

A big surprise to me

A big surprise to me. A new opportunity for car lease consumers to buyout their lease without the dealer per se. (LE acts as a dealer to the car companies). A great lower cost option. High value for consumers!

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Working with Dean!

Working with Dean has been a pure pleasure. He was extremely knowledgeable and walked me through every step with ease. He sure knows how to get things done. I can't think of anything negative whatsoever. I will not hesitate to recommend him to my family and friends. Overall an excellent experience!

August 31, 2026
Unprompted review
Rated 5 out of 5 stars

Ben Briton was the consummate sales…

Ben Briton was the consummate sales associate. He gave us all the information we needed to make an informed decision. We would always go back to him with any help we might need with a Lease End situation. He was smart, trustworthy and to the point with attention to detail.

August 31, 2026
Unprompted review
Rated 5 out of 5 stars

Working with Kayla and the team has…

Working with Kayla and the team has been a pleasure.
Kayla’s professionalism and honest concern was above and beyond the typical treatment in today’s customer service world.
I totally endorse Leaseend .com and will continue to work with them in the future

August 31, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Caleb was very knowledgeable and ready and able to answer all of my questions and concerns. He was able to secure us even better rates than we were able to get anywhere else

August 28, 2026
Unprompted review

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