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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained about receiving items of extremely poor fabric quality that looked completely different from the online photographs. Many buyers also mentioned that sizing was completely incorrect, leading to garments that were much too small and did not fit properly. Additionally, individuals faced major frustrations trying to arrange returns because sending items back required expensive international shipping fees. Some reviewers were happy with the stylish designs and comfortable fit of their clothing items. These shoppers mentioned that specific dresses and suits looked great, felt breathable, and worked well for special occasions.

What people talk about most

Product

Consumers find product experiences to be highly mixed. Reviewers reported receiving items made from extremely... See more

Quality

Clients share negative opinions on quality, consistently describing the items as made from extremely cheap... See more

Return policy

Reviewers highlight negative aspects of return policy, expressing widespread frustration and disappointment.... See more

Refund

Customers consistently express deep frustration regarding refund difficulties and return policies. Reviewers... See more

Order

Users describe negative interactions with order, expressing deep regret and warning others to avoid the... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Unfortunately the dress I received was very, very cheap materiel and did not look like the picture. It had supposedly reduced from £150 to £45 so thought I would get something that was good quality. V... See more

Rated 1 out of 5 stars

Cheap Asian drop ship. Avoid this company, false advertising of items, the item that actually shows up is a cheap unfinished imitation. Lavirel customer service rep “Katherine” will not take responsib... See more

Rated 1 out of 5 stars

It's a scam company. The dress was made from extremely cheap, very poor quality material and really looked nothing like the photo of what I ordered. No way of returning it though as cost to return to... See more

Rated 1 out of 5 stars

Ordered a suit fur a wedding and after checking sizes several times, even checking with a tape measure to make due it was correct I ordered it. When it arrived it wouldn't fit a child. I tried complai... See more


2.1

Poor

TrustScore 2 out of 5

71 reviews

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1-star

No history of asking for reviews

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2.1

All reviews

(71)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

5 weeks later I still haven’t received…

5 weeks later I still haven’t received a refund of what is left of my credit after spending £25 to return to China !
This company is a disgrace , they con you with crappy clothes , lie about the returns to China and hold your money !
Never buy from this company !!
Be warned !!

September 5, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute rubbish

Absolute rubbish.
The item is shockingly bad quality and has a dirty mark on it. The material is a sort of nylon 🤢 and I can see through it.
They are asking me to pay for the return or chose another item for £9.95 shipping. A complete rip-off.
Avoid like the plague.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Bought the relaxed denim romper because…

Bought the relaxed denim romper because i saw someone wearing something similar on tiktok. It's so easy to throw on with sneakers for errands or dress up with wedges for lunch. The pockets are actually useable too not just decorative.

August 28, 2026
Unprompted review
Rated 1 out of 5 stars

It's a scam company

It's a scam company. The dress was made from extremely cheap, very poor quality material and really looked nothing like the photo of what I ordered. No way of returning it though as cost to return to china etc makes it not worth it. So the 'free returns in 30 days' is a scam too.

August 30, 2026
Unprompted review
Rated 5 out of 5 stars

I liked the classic design of this overcoat

I liked the classic design of this overcoat. The single-breasted front and notch lapel give it a smart appearance, while the longer cut makes it feel well suited to winter outfits. It can easily be dressed up for work or worn over a casual outfit.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

The colourblock design is what caught…

The colourblock design is what caught my attention with this jumper. It has a nice casual look without being too plain, and the knitted style works well for everyday wear. I liked having something a little different from the usual single-colour jumpers.

August 21, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a suit fur a wedding and after…

Ordered a suit fur a wedding and after checking sizes several times, even checking with a tape measure to make due it was correct I ordered it. When it arrived it wouldn't fit a child. I tried complaining but was told it would cost me a fortune to return the item, even though the website said free returns id faulty or incorrect. No response after 3 months STAY AWAY. SCUMBAGS & THIEVE'S.

June 2, 2026
Unprompted review
Rated 4 out of 5 stars

I really liked the look of these…

I really liked the look of these knee-high boots. The faux fur lining makes them feel suitable for colder weather, while the buckle detail gives them a stylish touch. They are easy to pair with jeans or winter outfits, and I really liked the overall design.

August 20, 2026
Unprompted review
Rated 1 out of 5 stars

Wow please avoid .

Wow . Should have read these reviews before I brought my linen suit.
Same Experience as so many people writing here . Received a suit several sizes small . I ordered a 2XL and received a suit for a child ! Very poor quality and a bad cut . Complained and offered various 10%-20% cash back or send the suit back at my cost of £33.50. It would be funny if It didn't cost money. So please avoid this company. They don't play fair .

August 17, 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company.
Bitterly regret ordering from them
Ordered 3 dress for my sons wedding which when arrived were cheap material
Had to return them and it cost me £36!!!
The parcel has now been stuck at customs allegedly for over 2 months in China. After repeated emails to them they say I need to sort it
So am not only over £100 out of pocket for 3 Dresses it the £36 for postage.
Which I had read the reviews before I ordered
Will not be a sucker again
Avoid,avoid,avoid

June 11, 2026
Unprompted review
Rated 1 out of 5 stars

Cheap Asian drop ship

Cheap Asian drop ship. Avoid this company, false advertising of items, the item that actually shows up is a cheap unfinished imitation. Lavirel customer service rep “Katherine” will not take responsibility and expect the customer to pay to send these items back. Company policy Is not inline with customer rights in the UK. They think their policy over rides legislation. Report to bank for a refund as they will keep sending the same “apologetic” email telling you how they are sorry you feel this way ect ect. This company fronts as a US website but do not be fooled.

August 9, 2026
Unprompted review
Rated 1 out of 5 stars

If I could give this company a 0 I…

If I could give this company a 0 I would complete rip off. I ordered a small essentials set when it came it was actually the size of a uk XL the cost of the returns is ridiculous and they offer 10 percent back to keep an item that was not at too big for anyone. I spent days going back and forth with their complaints and got no where pleas do not order as they are the worst company I have ever dealt with and there products are utter rubbish at high costs

July 9, 2026
Unprompted review
Rated 1 out of 5 stars

Don't use this site

The dress I ordered took a while to deliver. The quality was horrible, it was like packing paper. The shape was horrible, im not sure who has a literal square body. But that is how it fit. Very disappointing. And for the price, complete rip off. Worse than shein.

July 3, 2026
Unprompted review
Rated 1 out of 5 stars

The company is basically a scam

The company is basically a scam . Dresses are of poor quality and its shipped from china. There is no fair return policy as they make you pay for the shipping cost which in most cases its more than the price of the dress. They are not helpful in anyway and seems the customer service is wither using robot or AI as they dont really read the message but eqch time provide a standard text. Will Never order again n not recommended

June 25, 2026
Unprompted review

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