Cheap quality made. They said they have to make the dress to be modified for a hundred something dollars on top of the price but actually they are liars. Very very bad packaging. Laveliya Austral... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Do Not buy from this site. Their returns or cancellation policy is scary. You will never get the full refund. I just realised immediately after ordering and prepared to take the 90% refund hit (messag... See more
Company replied
This company is on the internet as a UK company with a co.uk address. Its products are produced in China and the customer is unable to make a return. I ordered a dress which didn’t fit and was offered... See more
Company replied
I purchased a cabernet color dress with a tan showing zipper throughout the back of dress. Making it cheap, not elegant and unflattering looking. Read the fine print as it is a China based website m... See more
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Company details
Written by the company
Laveliya is an online store specializing in made-to-order and ready-to-wear dresses for life’s most important occasions, including prom, bridesmaid, evening, and formal events. We focus on offering a wide range of styles at accessible prices, with customization options to help each customer find the right fit. Our goal is to make elegant, well-crafted dresses available to more people without compromising on quality or design. At Laveliya, we are committed to improving our products and service based on customer feedback, and we strive to provide a reliable and transparent shopping experience.
Contact info
United States
- service@laveliya.com
- laveliya.com
1.8
Poor
284 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
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It really didn’t look like the picture…
It really didn’t look like the picture the color was off as well
July 31, 2026
Unprompted review
Reply from laveliya.com
Dear Customer,
Thank you for your feedback. We sincerely apologize for the disappointment regarding the color and overall look of your dress.
While studio lighting and screen displays can occasionally affect how colors appear online, our goal is always to deliver items that match our product photos as closely as possible.
We would appreciate the opportunity to help make this right. Please contact us directly at service@laveliya.com with your order details so our team can look into this for you.
Best regards,
The Laveliya Team
The dress was so gorgeouys for my…
The dress was so gorgeouys for my wedding I didn't want to take it off I recieved so many compliments.I seen this dress way back in 2023.This was way before my wedding day.I was not going to get any other dress this was the one and I didnt even see it in person.Thank you all for my big day special.
July 25, 2026
Unprompted review
Reply from laveliya.com
Dear Customer,
Thank you so much for sharing your wonderful experience with us, and warm congratulations on your wedding!
We are deeply honored that you chose Laveliya for your special day after having your eye on this dress since 2023. Knowing that it lived up to your years of anticipation and brought you endless compliments on your wedding day is the highest compliment we could receive.
Thank you for your trust and support. Wishing you a beautiful marriage filled with endless love and laughter!
Best regards,
The Laveliya Team
If you can avoid this website at all…
If you can avoid this website at all cost!! Just horrible customer service
August 11, 2026
Unprompted review
Reply from laveliya.com
Dear Customer,
We are deeply sorry to hear that you had a negative experience with us. At Laveliya, we hold our customer service to high standards, and it is disappointing to know that we fell short of your expectations.
Since no specific details were provided in your review, we would love the opportunity to look into what happened and make things right. Could you please reach out to us at service@laveliya.com with your order number? Our management team will personally review your case.
Thank you for your feedback, and we hope to have the chance to resolve this for you.
Best regards,
The Laveliya Team
Customer service was excellent I did…
Customer service was excellent I did sent my measurements to get my dress custom but when it arrived it was loose I had to take it to a seamstress to fix
August 8, 2026
Unprompted review
Reply from laveliya.com
Dear Customer,
Thank you so much for taking the time to leave us a review! We are delighted to hear that you had an excellent experience with our Customer Service team.
Regarding the fit, when crafting custom-sized dresses, our tailors intentionally leave a small ease margin to allow local adjustments. Since everyone's body shape and posture are unique, it is much easier and safer for a local seamstress to take in a dress than to let it out. We appreciate your understanding and taking that extra step to get the perfect fit!
Thank you again for choosing Laveliya. We hope you felt absolutely stunning in your dress!
Warm regards,
The Laveliya Team
My dress do not fit me
My dress do not fit me. I got a seamstress to do alteration but nothing could be done on the 18w dress. I tried reaching out to get bigger size to a 20w but the dress wouldn't not have made it back to me by my event date. So I did want a full refund back to return the dress because I would not be able to wear the size 18w. I was VERY disappointed to know I only could get 20% back. I should have be able to be refunded back 50%.
August 8, 2026
Unprompted review
Reply from laveliya.com
Dear Customer,
We are truly sorry to hear that the dress did not fit as expected and that time constraints prevented us from exchanging it for a size 20W before your event. We completely understand how disappointing and stressful it is when a special occasion dress doesn't work out in time.
Regarding our refund policy, the standard partial refund percentage is designed to help cover part of the production and material costs for made-to-order dresses while allowing customers to keep the garment. However, we deeply value your feedback and always want to ensure our customers feel treated fairly.
Please reach out to us directly at service@laveliya.com with your order details so our senior support team can re-examine your case and see if we can work out a more satisfactory solution for you.
Best regards,
The Laveliya Team
Unfortunate circumstance
I wanted to take a moment to thank the Laveliya customer support team for their kindness and professionalism throughout a very unfortunate situation. Although my package was unfortunately lost after being marked as delivered, their team remained responsive, respectful, and understanding during every interaction.
While we weren't able to reach the exact resolution I had originally hoped for due to their policies and the shipping carrier's investigation, I truly appreciated that they took the time to review my case, explain everything clearly, and work with me to find a fair compromise. Their communication was prompt, compassionate, and they genuinely made me feel heard throughout the process.
Customer service is often measured by how a company responds when things don't go as planned, and I appreciate the effort the Laveliya team put into helping me navigate a difficult situation. Thank you for treating me with kindness and respect from beginning to end.
July 30, 2026
Unprompted review
Reply from laveliya.com
Dear Customer,
Thank you so much for taking the time to share your experience with us. While we are deeply saddened that your package was lost during transit, we are truly touched by your kind words regarding our customer support team.
Navigating a lost delivery is always frustrating, but we believe that supporting our customers with transparency, kindness, and respect is essential—especially when unexpected shipping issues arise. We are glad to know that our team made you feel heard and supported throughout the investigation process.
Thank you for your grace, understanding, and for recognizing our team's efforts. We wish you all the best, and we hope to have the opportunity to serve you again under much better circumstances in the future.
Warmest regards,
The Laveliya Team
I wore my Laveliya dress for the…
I wore my Laveliya dress for the Alabama Music Awards Show and was photographed on the red carpet. It was absolutely stunning.
July 26, 2026
Unprompted review
Reply from laveliya.com
Dear Customer,
Thank you so much for sharing such wonderful feedback!
It is an absolute honor for Laveliya to be a part of your red carpet moment at the Alabama Music Awards Show. We are thrilled to hear that the dress was a success and made you feel stunning on such a remarkable evening.
Thank you for choosing us for your special day and for your kind support. We wish you continued glamour and success, and we look forward to serving you again in the future!
Best regards,
The Laveliya Team
Refund is a absolute joke they do not…
Refund is a absolute joke they do not want to refund the amount you paid. Had I have done my research before purchasing the dress I would never have ordered from the company. They cause more stress for the bride when it should be a enjoyable time.
July 23, 2026
Unprompted review
Reply from laveliya.com
Dear Customer,
We are truly sorry to hear about your frustration and the stress this has caused during what should be a joyful time preparing for your wedding. We completely understand how important every detail is for a bride, and causing you any extra anxiety is the last thing we wanted to do.
While we do have specific store policies regarding returns, our goal is always to support our customers and find a fair, acceptable solution for every order. We sincerely apologize if our communication felt rigid or unhelpful to you.
We would appreciate another opportunity to make things right. Please reach out to us directly at service@laveliya.com with your order number, and our senior management team will personally review your case to work out a satisfactory resolution.
Sincerely,
Laveliya Customer Service Team
TAILORED MADE PERFECTION
The how to videos of measuring the whole process of ordering start to finish made this an experience I have never experienced prior to this. Because the information was available, I did not have to contact customer service one time; which is a testament to information on your website. The dress is absolutely beautiful and fits how I need it to fit.
June 3, 2026
Unprompted review
Reply from laveliya.com
Dear Customer,
Thank you sincerely for choosing Laveliya and for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with our dress. Your satisfaction is our top priority, and your kind words mean the world to us.
We look forward to serving you again in the future!
Best regards,
Laveliya Customer Service Team
Avoid at all costs !!!
If I could give this company no stars I would. The product you see on the website is not what you receive. They try and replicate the product from the photo very poorly, and then try and pass it off as a “customized” dress which is non refundable under their terms and conditions. I ordered a lace dress for my daughters prom which looked lovely in the picture but when it finally arrived it was made with cheap sequin material, the piping wasn’t straight, it had a big beige patch of material at the top of the split which looked awful, it was just hideous. The company refused a full refund at first, they offer 50% off my next order and I had to pay the return fee to CHINA! I refused. After going back and forth my final offer from them was an 85% refund and I keep the dress (even though they agreed there was an issue with the dress), I refused again as the dress is no good to me and they falsely advertised the products material. As they wouldn’t budge on a 100% refund I opened a dispute with PayPal which went in my favour (thank you PayPal)….avoid this company at all costs !!
May 22, 2026
Unprompted review
Reply from laveliya.com
Dear Customer,
We sincerely apologize for the disappointment caused by the dress you received for your daughter's prom. We take your feedback regarding the material and construction quality very seriously.
We always strive to resolve issues transparently, and we regret that our initial compensation offers did not meet your expectations. We respect your decision to utilize PayPal’s dispute resolution, and we are glad that your 100% refund has been fully processed.
Your detailed comments about the sequins and craftsmanship have been forwarded to our manufacturing team for immediate review. We are continuously working to improve our quality control and product accuracy. Thank you for helping us do better.
Sincerely,
Laveliya Customer Service Team
This is my worst experience
This is my worst experience. I order this dress didn’t get it for my daughter graduation. I would never purchase from this merchant ever Temu and SHEIN
All the way .
May 26, 2026
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
The dress that I received was nothing…
The dress that I received was nothing like the photo on their website. The material of the dress was not the same. The beading was not really beading. It was a fail for me. I was highly disappointed because this dress was for a 40th class reunion event. It was horrible.
June 4, 2026
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
Please provide your order number and take clear photographs of the differences in the fabric and beading details, then send them to us. We will investigate the matter immediately and propose a reasonable solution.
We regret failing to satisfy you and hope we can resolve this problem properly.
Sincerely,
Laveliya Customer Service Team
Dress not as shown on website
Dress not as shown on website, cheap! Do not issue full refund unless you send to China which is expensive to post so DO NOT BUY!
June 12, 2026
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to learn you are upset that the dress does not match the pictures shown on our website. We understand your worry about expensive return postage to China and apologize for the unpleasant experience we brought you.
To settle this matter efficiently, please send us your order number and photos showing the difference between the received dress and our listing. We will conduct a thorough check and propose a reasonable solution for you right away.
We regret failing to satisfy you and hope we can resolve this problem properly.
Sincerely,
Laveliya Customer Service Team
DO NOT TRUST THIS COMPANY
This company is on the internet as a UK company with a co.uk address. Its products are produced in China and the customer is unable to make a return. I ordered a dress which didn’t fit and was offered a 30% refund. The option to return incurred hefty shipping charges and a 15% inspection fee on their part. The website misleads the customer and does not explain that items cannot be returned.
June 17, 2026
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry that your shopping experience left you dissatisfied. We fully understand your frustration regarding our return policy.
Our full return terms are posted on our website. International returns incur return shipping fees, so we offered you a 30% partial refund without item return as a hassle-free alternative. We have updated our site to display these fees more prominently for future customers.
If you still have unresolved concerns, please share your order number so we can further assist you.
Sincerely,
Laveliya Customer Service Team
Nearly impossible to return for a refund
The mother of the bride dress I ordered is made of very cheap material. I wanted to return it immediately for a refund, but once I see their requirements, it looks like it is nearly impossible to return it for that reason. I feel duped.
June 16, 2026
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with the fabric of the mother of the bride dress and find our return policy troublesome. We fully understand your frustration and apologize for the unpleasant shopping experience brought to you.
To resolve your refund request efficiently, please share your order number and clear photos showing the fabric of the dress. Our team will check your case right away and offer a proper return & refund solution for you if there are material quality issues.
We deeply regret failing to meet your expectations and will spare no effort to make things right for you.
Sincerely,
Laveliya Customer Service Team
My dress was great It fit jus like the…
My dress was great It fit jus like the picture looked. I ordered it a month before my wedding day and I was scared it was gonna arrive late but it didn't. It came right on time I was so happy
June 12, 2026
Unprompted review
Reply from laveliya.com
Dear Customer,
Thank you sincerely for choosing Laveliya and for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with our dress. Your satisfaction is our top priority, and your kind words mean the world to us.
We look forward to serving you again in the future!
Best regards,
Laveliya Customer Service Team
If I could leave a less than 1 star I…
If I could leave a less than 1 star I would. Their return policy is a lie. Their “easy return” policy wanted me to pay the rtn shipping to a China address that woukd have been USPS and UPS verified over $300. They have offered 14-60% refund IF I pay $300 in shipping it back. DO NOT BUY from them!
June 14, 2026
Unprompted review
Reply from laveliya.com
Dear Customer,
We are truly sorry to hear you are unhappy with our return terms. All shipping fees and return-related rules have been clearly stated on our website in advance.
We understand that international shipping costs can be costly. If you have any questions, please feel free to contact us via private message, and we will discuss further with you.
Best regards,
Laveliya Customer Service
5 custom bridesmaids dresses
I order 5 custom made bridesmaid dresses and they all arrived in about 3 weeks and fit each girl perfectly.
May 1, 2026
Unprompted review
Reply from laveliya.com
Dear Customer,
Thank you sincerely for choosing Laveliya and leaving us such nice feedback.
We’re glad our custom dresses fit well and arrived on time. Your satisfaction is always what we strive for.
Wish you all the best!
Best regards,
Laveliya Customer Service Team
Even though I sent in and paid extra…
Even though I sent in and paid extra for custom measurements, it was still not right. I contacted them and after a week. They gave me $15 back out of the 100 that I spent material is nice. It came arrived in a bag. All wadded up so I had to have it steamed, and I have to have it taken in a bunch of different places that's going to cost me even more than what I paid for the dress, so I'm not happy, highly do not recommend
May 4, 2026
Unprompted review
Reply from laveliya.com
Dear Customer,
We sincerely apologize that your custom-sized dress does not fit properly and you have incurred additional alteration expenses.
Please provide your order number so we can review your order details again and work out a suitable follow-up solution with you.
Sincerely,
Laveliya Customer Service Team
I’m not sure If I ordered from a scam…
I’m not sure If I ordered from a scam site but the dress I ordered was not what I got. My dress looked horrible. It looked like a 6 yr old made it. It looked nothing like the pictures. My dress looked like someone just put some pieces together and gave up on it. I have never been so disappointed in my life. Be careful from ordering from this site because you won’t be able to wear what they send you. If I could give negative 1 million stars I would. That’s how bad my dress looked. Vera Wang couldn’t fix that dress. Stay away from this site. It can’t be real. They won’t give you all of your money back. You will have to call the bank and report it as fraud which it was to get all of your money back. I have pics to prove the travesty I received. SMH
May 28, 2026
Unprompted review
Reply from laveliya.com
Dear Customer,
We are terribly sorry you are this upset and disappointed with the item you received, and we fully understand your frustration.
Our store supports formal returns and refunds, and detailed return instructions are available on our official website. We have never refused full refunds for genuine orders, nor do we want any customer to go through the trouble of filing a fraud dispute with the bank.
To conduct a full investigation and solve your problem effectively, please share your unique order number together with the photos you mentioned with our customer service team. Only after verifying your authentic order record can we start dealing with your after-sales request properly.
We are ready to take responsibility and fix this matter once your order is confirmed.
Sincerely,
Laveliya Customer Service Team
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