Loriano Reviews 

I ordered a tap from them and inserted my address, but unknown to me the website auto selected a different town, so my order didn't arrive. I contacted the company who said I should reorder the item and that they would refund the original sum. The new item has arrived but 2 months later I have still not had my money back, despite many email reminders to them

BE CAREFUL. Read negative reviews first. Loriano is not trusted company. Items were delivered to the wrong address. I have proof from DPD with picture of the door where items was delivered and it was not mine door. LORIANO ignore my emails, my phone calls. The only time Loriano contacted me is was when they begging me to delete negative review for exchange for the refund. Loriano begged me to delete review strait away before to give me refund. My bank checked Loriano and told me that this is fraud scam based in BULGARIA with UK phone number and advised me to report Loriano to the police.
Today I received email from Revolut Business, saying that Loriano company gave them my email address.

P.S.: I know and you know that you never send me refund. I never received refund from you.

GOOD PRODUCTS, GOOD PRICE AND GOO SERVICE

Transport and product everything was good except that the Universal Sifon did not fit the sink with different depths , so I had to buy new at the local store

Excellent service will be again

Don’t buy from these crooks, delayed my order for over a month asked for me money back they ignored my requested, tried calling useless no answer, finally the item came with missing waist kits and overflows, left without function kitchen for over a month. Stay away from this company.

I ordered a kitchen sink from Loriano and paid the full amount in advance.

Shortly after, I asked to cancel the order as the product was no longer needed. Customer support informed me that cancellation was no longer possible and instructed me to return the item unopened and unchanged if delivery occurred.

I followed these instructions exactly. The package was only opened to insert the return label and was immediately sent back. The product was never removed from the packaging or used.

Despite this, Loriano later claimed the sink arrived damaged and refused a refund. Since then, I have received contradictory messages, automated payment reminders despite already having paid, and confusing offers such as discount vouchers or resending the item for additional payment.

To this day, there is no clear resolution, no refund, and no accountable response, even though the company has the product in its possession.

Extremely poor communication, high time loss, and no professional handling of a legitimate return.
I cannot recommend this company.

At first glance, the website looks professional and well put together, which is why I felt comfortable placing an order. Unfortunately, once the purchase was done, the experience started going downhill. The product descriptions are quite basic and lack important details. Measurements and specifications are not always clear, which already creates doubt after ordering.

The first issue was communication. I had a couple of questions after placing my order and reaching customer support took much longer than expected. Responses were slow and, when they finally came they felt generic and didnt really adress my concerns. That alone made the process more frustrating than it should have been.

Delivery was another disappointment. The shipping took longer than what was suggested on the site, and when the package arrived the packaging was poorly done. Even if the product isnt broken, receiving it in that condition doesnt inspire confidence. When I finally checked the item closely, the quality did not match how it was presented online. The materials felt cheaper, and the overall finish was below expectations. The biggest issue, however, was trying to resolve these problems. I explained the situation clearly, but the support process felt slow and unstructured. Instead of offering a clear solution, I kelpt getting redirected or asked to wait. Simple issues dragged on, and it started to feel like my time wasnt being respected at all.

I understand that problems can happen with online orders, but what matters is how they're handled. In this case, the lack of clear communication and problem solving was the most disappointing part. I never felt reassured as a customer.
Maybe others have had better experiences, but mine was genuinely frustrating. For something related to home improvement, where quality and reliability matter, this was not acceptable. I personally wouldnt order again and would rather choose a more reliable store next time...

I bought two products and, after waiting for more than a month—when they should have already arrived—not only have the items not been delivered, but there is also no updated information about the shipment on their website. They don’t answer the phone (it says it’s unavailable), and they don’t reply to emails either (the only responses come from a useless chat system).

Ditimar was kind, professional and helpful

Great service, we received a replacement in a few days. Dimitar helped with great care. Thank you!

We had bought an Ausmann Ceramic Ember sink. After delivery, I had safely put the sink away. When we went to install the kitchen, I found out that there were two cracks in the sink. After good contact with customer service, a replacement sink was sent. Very happy with the solution provided!

I have been using their products around a year.

Very happy and satisfied. I had some problems the first time and they helped and offered tailored made solution. I will keep using them

I’ve been using my Pure.Sink sink for 1 year now, and it’s still going strong! Just two weeks ago I bought the matching faucet, and it works perfectly. Both have a beautiful design and excellent quality. Very happy with my purchase!

Terrible company with very shady practices.
Ordered a FRANKE sink on the french website. the sink arrived damaged(a dent on the side). the packaging was dodgy as well which makes me think this is probably a knockoff.
they make it almost impossible to return the articles, you can't talk to anyone on the phone. they have one person who does not seem to speak french(again, I made the purchase on a french website). they asked for a lot of photos which i sent but still they ask for more.
all in all, this company should be avoided unless you want to part with your money.

I bought a faucet that seemed to be available at the time of the sale. But I later received an email saying the delivery date had been "updated"... I'm still waiting for delivery.
Customer service suggested I order another faucet that was in stock (or not, I'm not sure I should trust them anymore) and that cost €150 more. Then they offered me a discount of... €10. This isn't serious.

We ordered a kitchen sink: white, double sink. it had been delivered and we immidiately spotted two things: a) the sink had a mistake within the material, very visible, very obvious, b) the material was different to what was shown on pictures and described on the website during order process. What started then was below everything we had ever experienced: we had 20+ emails in exchange with the customer service, repeatedly received the same questions and a taking the sink back was denied multiple times. We had been asked to take pictures (which we gladly did) and had been asked for new pictures after several emails. After that we had to provide a video where we showed what we tried to erase the mistake within the material and after confirmation that Loriano would take it back we received another email 2 days later stating the return had not been approved by their financial department. A lot of nonsense - the sink finally had been picked up again but we had not been refunded the full amount. Scammers

I am in the middle of trying to resolve the rather simple request of replacing a small part of my order that was already defective when delivered. My initial Email from over a week ago was never answered, the AI Chat makes you repeat the same procedures endlessly while offering apologies for "technical difficulties". The so called "help line" has proven to be anything but as one is constantly being lead to one automated menu to another, with no end in sight. Initially, while deciding on the item I was interested in, the website stated that the item I wanted was "in stock" and promised a quick delivery. The reality, however, was that I had to pay immediately and experienced one delay after another so that it took over a month to finally receive it. I will provide one star because the item is nice but this high tech, impersonal, and abysmal customer service has proven to be very discouraging.
UPDATE: Suddenly, after writing a negative review, the Company responded, THE VERY SAME DAY, so these reviews are certainly noticed. Notice however, with this firm, all the negative reviews seem to always be due to Customers negligence and/or misunderstandings, the Company itself never seems to have any fault and would have you believe they are upstanding. TRUTH IS, FOR THESE REVIEWS THEY HAVE SHOWN NO QUALMS IN PRESENTING FALSEHOODS OR DISTORTIONS AND HAVE NOT RESPONDED TO MANY DIRECT ATTEMPTS TO CORRESPOND. THIS CONCERN HAS NOT SHOWN INTEREST IN CUSTOMER SERVICE, UNTIL MY REVIEW THAT IS...
UPDATE # 2
As of now, 17 May, despite the claims of the company. Months later, I have still not heard one word from them since, Buyer Beware!

DO NOT EVER USE THIS COMPANY. They have cost me thousands of Euros in builders cost. I have been waiting for a product for 3 weeks. They advised me delivery would be on 27th February, on 27th February they advised me it would be on the 28th February, on the 28th February they advised me it would be on the 3rd March and then 2 hours later they advised me it would be on 26th June, YES 26th June in 4 months time. I wish I could give them 0 stars. I will never use again and recommend everyone to run from them.