Loan.co.uk Reviews 

3,065
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,068 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and knowledge, making the entire process smooth and easy. People frequently highlight the excellent service and customer support, noting clear communication and a personalized approach. Reviewers also appreciate quick response times and overall efficiency, contributing to a straightforward and stress-free user experience. Many customers found the team supportive and patient, guiding them effectively through complex processes. This consistent care and expertise led to successful outcomes, with people expressing high satisfaction and a willingness to recommend the service.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, professional, and... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism, patience, and... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the process as smooth, easy,... See more

Response time

Customers consistently note positive experiences with response times, with many reporting that calls and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Seamless experience from start to finish! From a quick online enquiry on a Monday evening to the application being agreed by Friday and funds paid out on the Monday. Billy Westbrook put us at ease fro... See more

Rated 5 out of 5 stars

Even though the process was quite long we appreciate the time this gave us to allow us to fully understand what we were doing. Claire and Alex have been absolutely brilliant, from the initial call w... See more

Rated 5 out of 5 stars

Abby and the team were so helpful. Empathetic, took the time to understand what was needed and why, and very professional, found us the exact match of a lender that went through so smoothly. Chalk and... See more

Rated 5 out of 5 stars

Great experience from Loan.co.uk from start to finish. Excellent service/advice from my broker Gareth Hutchings arranging my mortgage in principal with a term beyond my working age. Again excellent... See more


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Institution
  4. Insurance Broker
  5. Loan Agency
  6. Non-Bank Financial Service

Written by the company

Loans & Mortgages made simple. Find the best loan or mortgage for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(3,065)

1,042 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Billy and Alex were so helpful from…

Billy and Alex were so helpful from beginning to end of the process, they are professional, knowledgeable, friendly and put you at ease straight away - they have honestly changed my family’s life ! We were existing before and now the future is bright - one monthly payment instead of drowning in debt with no light at the end of the tunnel. We honestly can’t Thankyou enough, the whole process only took a few weeks from start to finish - seamless and so slick - so easy to follow. I would highly recommend this service. Best wishes Dawn

July 22, 2026
Rated 5 out of 5 stars

Stress free

Trying to find a "good deal" was throwing up multiple options and not having the time to wade through them I put my trust in Loan..good choice from 1st contact to offer recieved was less than a week.
Every call was handled well and quickly every question answered well done to all.

July 20, 2026
Rated 5 out of 5 stars

The whole process was smooth …..

The whole process was so smooth start to finish. Really feel the service was fab and would highly recommend. Thanks to Lisa Vipond who went above and beyond to make things feels smooth and not stressful for us at all.
A Peebles

July 17, 2026
Rated 5 out of 5 stars

I would like to thank Sariah for…

I would like to thank Sariah for helping guide us through this whole application she was calming and understanding and helped every step of the way unbelievable professionalism.But also to all the staff I spoke to throughout. Thank you all for your patience and guidance.Kind Regards Craig

July 16, 2026
Rated 5 out of 5 stars

I talked to a lovely chap who was…

I talked to a lovely chap who was explained everything well and answered all my questions. He was professional, efficient and knowledgeable. I'd recommend this service to anyone who needed to sort a mortgage out.

July 13, 2026
Rated 5 out of 5 stars

amazing

it was great they were very helpful explained everything very well and was reasonably quick very happy with service

July 15, 2026

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