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Review summary

Created with AI, based on recent reviews

Looking at 256 reviews, most reviewers were let down by their experience overall. Consumers expressed deep frustration because their purchases did not arrive on time for important events, while online tracking information often remained stuck on label creation without providing any meaningful updates. Some reviewers were not happy with the extremely poor quality of the fabrics, noting that the clothing looked completely different from the website images and featured completely incorrect sizing. People also mentioned that emails went completely unanswered for weeks, and securing any form of monetary compensation, full refund, or return label proved nearly impossible after placing their orders.

What people talk about most

Order

Reviewers express deep disappointment regarding their order experiences due to severe delivery delays and... See more

Delivery service

Customers had negative experiences with delivery service, reporting severe delays compared to the promised... See more

Product

Customers consistently note negative experiences with product quality and sizing. Reviewers frequently report... See more

Refund

Users describe negative interactions with refund requests, highlighting long delays and poor communication.... See more

Response time

Reviewers highlight negative aspects of response time, consistently reporting that emails are ignored or left... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Biggest mistake i made was not reading the reviews before order my regret. The suit came after ages and oh my god the quality is soo poor and sizes not correct. Others are bang on that the respons... See more

Rated 1 out of 5 stars

Hasn’t been delivered. I ordered a jacket on 7th July, today is 22nd July and my jacket hasn’t been delivered yet. The tracking code doesn’t provide any information apart from the fact that th... See more

Rated 1 out of 5 stars

Orizelle's advert promises speedy delivery lol, five weeks later and my shirt still hasn't arrived. Then, they have the cheek to email me a week ago asking if I'm enjoying wearing the shirt they sent.... See more

Rated 1 out of 5 stars

There is no actual tracking, it just says in processing even after 2 weeks of purchase. Mail them and there is no response, cant say when the item will arrive nor can cancel the purchase. All the... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.2

All reviews

(256)

256 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This place is a scam

This place is a scam. Ordered a business stretch shirt (XL) and when it arrived it was labeled XL but was probably a XXS. The material was the poorest quality I have ever seen even the buttons were brittle plastic and there was loose threads at all points. I paid £23 to return a £36 shirt out of principle. 3 months later and still waiting for a refund.

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. They sent the wrong shoes size and they didnt want to refund the full amount.

July 31, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely shit company!!!bought a suit…

Absolutely shit company!!!bought a suit was bit tight so trying to return for a full refund but because Orizele are not replying to my emails ( shock) but were very helpful wen i was making a purchase!! I cnt return as DHL need a contact number on the label incase they need to call to deliver
Orizele are now ignoring my countless emails!!!
It was £34 royal mail to post back btw hence why im going dhl for half price
Doubtful i will get the refund once thy receive it anyway so its a pointless exercise
Money badly spent scammed to another fake clothing brand!!
AVOID!!!!!!!

July 18, 2026
Unprompted review
Rated 1 out of 5 stars

I would not give them a 1 star

I would not give them a 1 star
Once I ordered they blocked me from accessing their site .
They have sent 2 cheap items , but said delivered 3 after 8 weeks
I’m still waiting for another 3. They won’t support with returns
I have contacted my bank.

August 5, 2026
Unprompted review
Rated 1 out of 5 stars

Orizelle's advert promises speedy…

Orizelle's advert promises speedy delivery lol, five weeks later and my shirt still hasn't arrived. Then, they have the cheek to email me a week ago asking if I'm enjoying wearing the shirt they sent...I HAVEN'T GOT IT YET!!! If you're reading this review, please don't touch this company with a barge pole. I can't even get in touch to complain as their contact details lead nowhere

July 31, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE

DO NOT USE ! Hasnt arrived tracking gets an error code no customer service as no replies from that either
Sick of scam companies ! Can’t trust any thing

July 27, 2026
Unprompted review
Rated 1 out of 5 stars

Disgrace

Disgrace. My order hasn't arrived even though they claim.it was shipped. Not worth the hassle and the website is down..

July 16, 2026
Unprompted review
Rated 1 out of 5 stars

Zero stars if I could have given them

Zero stars if I could have given them. Ordered a 3 piece suit I’ve only received order confirmation. Click on the tracking and it then the website is not working. Emailed them and no response this is a big SCAM!

July 27, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy

Do not buy ! The quality was very poor and nothing like the image. They offer a free returns but actually charge you to return to China .

July 13, 2026
Unprompted review
Rated 1 out of 5 stars

Very bad

Very bad - do not use this company. Suit arrived late- was badly packed/ poor quality and response time was very slow. Was not aware product is coming from China so return postage was costing me just short of £40 was not worth the hassle had to cut my losses and accept I had been scammed and take a refund of £11 from a £60 order.

July 24, 2026
Unprompted review
Rated 1 out of 5 stars

Awful

For the first time of my life i’m being asked to review a product that wasn’t arrived yet.Big mistake not looking at the reviews before hand. So yes the experience is really bad . Please avoid this company if I could i will rate minus 5!!!! That’s how frustrated i am

July 13, 2026
Unprompted review
Rated 1 out of 5 stars

Hasn’t been delivered yet.

Hasn’t been delivered.

I ordered a jacket on 7th July, today is 22nd July and my jacket hasn’t been delivered yet. The tracking code doesn’t provide any information apart from the fact that the label was created.

I wish I read the reviews on TrustPilot before placing an order.

I will wait for three weeks and then contact customer services for a refund. But unfortunately, it’s clear that getting a refund is not possible with this company. My last resort will be to claim it through the credit card provider.

July 7, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID! Wish I had seen the reviews before I ordered. Its such a shame. Says 2-4 days delivery - mine took 2 weeks. Tracking wasn't bad but I could see how long it was taking and it was frustrating. I emailed to query and was answered but very generic reply, basically it will be there when it arrives. It was for a wedding and it arrived while I was at the wedding so didn’t need it anymore, I haven't even opened the packaging to see the quality.. Emailed for a return but still waiting a reply. Such a shame as they could potentially have a good thing here but AVOID!

July 22, 2026
Unprompted review
Rated 1 out of 5 stars

Wish I had read the reviews

Wish I had read the reviews. Awful service. Ordered 2 weeks ago and had no update, when chased get a generic email with some BS about issues with courier service. DO NOT BUY FROM THIS LOT, ABSOLUTE RUBBISH.

July 13, 2026
Unprompted review

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