Orange Belgium N.V./S.A. Reviews 

Very disappointed with Orange. I cancelled the subscriptions linked to my digicorder and was told I had to return the device via Bpost because returning it in-store was not possible. If you don’t return it, Orange charges a €200 penalty.

I sent my digicorder back 1.5 months ago through Bpost. Yesterday, without any prior warning or communication, Orange suddenly charged €200 from my bank account, even though the package had already been delivered.

When I contacted customer service, they told me they could do nothing because I could no longer access the Bpost confirmation email and therefore couldn’t provide the shipping details. After a long search, I finally managed to recover the Bpost email and contacted Orange again. Suddenly, they were able to find all the Bpost tracking details themselves in their own system.

So first they take €200 from my account despite the package being delivered, then they claim they can’t find any information, and only after I recover the email can they suddenly access everything on their side. This is not professional and definitely not correct customer service. Very frustrating experience.

For the past month, the Internet daily cuts out on unforeseen moments, without warning. In the evenings there is a blackout somewhere between 8.30 and 10.30, again without any warning. A file was opened but no solution was provided. We're switching this month. This is the biggest junk operator in the region, and is not even worth one star

Network is fine and better than alternatives I have used.

Do not take a Flybox internet solution, it is a nightmare to stop the subscription !

very bad no information cant see anything no proper customer support i dont rate this

The worst network company in Be. Very slow internet and at home WiFi and network drops every day making your life miserable

I ordered a phone with a 2 year commitment, paying my share during the ordering process.
I was promised a delivery within 2 working days, but almost 3 weeks later, I still have no phone.
Two support tickets was opened, initially promising resolution within 2 working days (twice). The first solved nothing, it simply disappeared. The second has been open for almost 2 weeks, and every time I call to get an update, I’m just told an even longer wait time, and that they cannot even give me an update until that deadline passes, then one additional day, as according to them they should call me the day AFTER the given deadline (but they don’t).
This for a device I already paid for. Ridiculous.
Of course the 2 year commitment was logged on my number almost immediately, so now I can’t even cancel, or place a new order.
Scammy company, doing everything to deny help. Avoid like the plague.

I terminated my line with a completely shady, scam-like phone company. I paid the cancellation fee and settled all remaining charges, yet they keep sending me invoices. Their customer service team seems utterly incompetent — hired not to solve problems, but to create new ones.

Thanks to the counsellor for the discount and the help provided

Stay away from orange! If you wanna cancel your plan is almost impossible. You can only cancel your subscription by phone call. I am trying to call all week to and the waiting time is more than 1h. Today I waited in line 1h53 minutes.

I had direct billing on my bank account and in September 2025 they charged 90€ for 102 sms to Canada !
Firstly I don’t know anyone in Canada and secondly I would use my WhatsApp if ever I would engage in a conversation of 102 messages .
This is pure fraud .
Moreover when I came back from the Canary Islands by plane to brussels in Belgium , I received the message: welcome to France !

There is obviously fraudulently wrong . It is a shame that Belgian telecoms, that are by far the most expensive ones in the world and this for a shoe box sized country , even steal their customers blind . Therefore you should never have direct billing with any Belgian Company as dishonesty and fraud is visibly part of the Belgian culture in business !

For my case only got the reply from that operator who has lot finished secondary school, that what is paid is paid ! I wish them bankruptcy!

Super slechte service! Leggen gewoon de gsm af wanneer je aan het bellen bent! Als je u frustraties uit negeren ze je volledig ONACCEPTABEL. Stay as far away from it as u can!!!

I would like to leave a thank-you message and a strong recommendation for Yasin In from the Orange store. I was assisted by him, and the experience was excellent. Yasin was extremely polite, attentive, and showed great empathy throughout the entire service. He answered all my questions with precision, clarity, and patience, making me feel completely comfortable.

He also demonstrated great availability to help with any situation, always maintaining a professional, friendly, and respectful attitude. He is, without a doubt, a very competent and pleasant person. I highly recommend his customer service.

Don't ever get Orange, never, always bad internet connection whenever you're doing something important, your connection just dies or you get dissconnected.

Terrible customer service. They do not respond to emails, the connection speed is unstable and far below what is stated in the contract, and the charges do not match the agreed terms.

If I could give no stars, I would. You will receive conflicting information from the customer service on the phone, each time different information. Not possible to top up flybox internet. No option in Espace client, they cannot help on the phone and they cannot help in the branches as the do not have access to it. Overall a horrible experience, no help, nowhere to ask for help.

The service is okay, I think — at least based on my experience so far — but their website is terribly outdated. Many of the functions don’t work, and they don’t seem to be doing anything to improve it. There’s also no proper way to contact them in writing to let them know about these issues.

Pessima not recomended. worst ever. scam

Terrible customer service, not reliable! It takes forever to have a human to chat with -usually more than one hour- or to receive a reply to an email -in my case almost one month-. The only way is to call 5000. In this case, never trust what an employee will tell you, and warn that you are recording the conversation. If you have to call more than once, they will all tell you different things. Also double check if they send you something in writing, as it can be different from what they told you.

Poor internet provider! not recommended!