I was sent a mug where the pictures were very unclear and dark. I finally received a mail saying that they would 'as a one time off' pay the full refund for the damaged item. I received the incorr... See more
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See what reviewers are saying
On receiving our printed invitations we were disappointed to find that the message on one of the pages was all but illegible as it was black print on black card. We contacted Optimalprints and they... See more
Really impressed with the speed and quality of my first 3 orders, also with the careful packaging. Will definitely be back for more. The finish on the poster I ordered is really good, as is the colo... See more
I'm Artist and i'm very happy with everything. I order my prints regularly with optimalprint - beautiful colors and perfect service and care. Thank you very much!!!
Company details
Written by the company
Hier können Sie Qualitätsdruck online erstellen und bestellen. Unser Schwerpunkt liegt auf Designs und Karten von höchster Qualität. Zur Unterstützung unseres Versands bieten wir 100% Qualitätssicherung. Sind Sie mit Ihren Produkten nicht zufrieden? Sie erhalten Ihr Geld zurück, gleich aus welchem Grund. Wir bieten Preistransparenz, rasche Bestellungsabwicklung und superschnelle Lieferung. Hilfe: https://support.optimalprint.com/de/
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Germany
- optimalprint.de
4.5
Excellent
64K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Incorrect amount for refund
I was sent a mug where the pictures were very unclear and dark. I finally received a mail saying that they would 'as a one time off' pay the full refund for the damaged item.
I received the incorrect amount. I tried to write to them to explain that I hadnt received the correct amount. I received a message saying
'We have already processed a Refund for this order. Therefore, it is no longer eligible for any additional concession'
Such bad service and communication. I feel so cheated
July 28, 2026
Unprompted review
Reply from Optimalprint
Hello Kristina,
Thank you for taking the time to share your experience with us. We sincerely apologize for the disappointment caused by the quality of your mug and for the frustration you experienced while trying to resolve the refund concern.
We completely understand how upsetting this situation must have been. After receiving a mug where the images appeared unclear and too dark, you were expecting the promised resolution to be handled smoothly. We’re truly sorry that the refund amount and the communication you received afterward did not meet your expectations.
Please know that we value your feedback and we will make sure to report this to our internal team. Moreover, we have contacted you by e-mail to resolve the problem directly with you.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right.
Kind regards,
Prime from Optimalprint
Speedy & super!
Really impressed with the speed and quality of my first 3 orders, also with the careful packaging. Will definitely be back for more. The finish on the poster I ordered is really good, as is the colour on the canvases.
Very fair pricing & great offers. I signed up for the special year's shipping package & I'm sure I will get great value from it ;-)
Thanks very much!
February 12, 2026
Unprompted review
Bestellbestätigung #36276281
Good price without sacrificing quality! I ordered several items to check the quality (photos printed in aluminum, wood, canvas and photobook) and I was satisfied with all of them.
I would suggest some more flexibility of the software of the photobook eg the size of the pictures and more options for layouts.
Other than that, there's nothing negative. I will continue ordering items because it's worth it especially with the year subscription.
February 2, 2026
Unprompted review
YOU HAVE SENT ME 30 PLACE CARDS WITH…
YOU HAVE SENT ME 30 PLACE CARDS WITH THE SAME NAME ON!? I ordered 30 place cards and entered 30 different names for a wedding. They have arrived today with your website sample name ‘Samantha’ on ALL 30! The wedding is on Saturday!!!! And now I have no place cards and I am £12 down and wasted all week waiting for the delivery! I would rather it didn’t arrive all together than this based on other negative reviews I was shocked they turned up but oh no that’s TOO GOOD TO BE TRUE obviously you don’t have a single BRAIN CELL to print the correct names on the order which is your ONE JOB!!???? Please somebody respond ASAP I require a refund and also NEXT DAY DELIVERY WITH THE CORRECT NAMES ON AS PER MY ORDER.
January 15, 2026
Unprompted review
Reply from Optimalprint
Hi Christina,
Thank you very much for taking the time to share your feedback with us.
I completely understand your concern, especially given the urgency of your wedding this Saturday, and I sincerely apologize for the concern and inconvenience caused by receiving incorrect place cards. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Beautiful colors and perfect service :-)
I'm Artist and i'm very happy with everything. I order my prints regularly with optimalprint - beautiful colors and perfect service and care. Thank you very much!!!
December 2, 2025
Unprompted review
Brix was able to help me very nicely.
Brix was able to help me very efficiently and kindly with my order. We trouble shot what I may have needed to do and will be able to fix my order. Thank you!
November 25, 2025
Unprompted review
Very good and quality print
Order ID: 34756552
I had a very good experience with Optimal print... Very good quality print and timely delivery. Really good customer support also.
November 16, 2025
Unprompted review
Fast and easy help…
My order got lost and they immediately sent a new one to me
July 1, 2025
Unprompted review
I ordered twice from OptimalPrint and…
I ordered twice from OptimalPrint and can recommend it for its cheap price, good quality and easy to use editing tool
February 21, 2024
Unprompted review
Disappointing quality
We ordered confirmation cards and were really disappointed with the quality. Online the product looked very high quality and in the original it was quite cheap.
January 18, 2024
Unprompted review
Reply from Optimalprint
Hallo,
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Feedback zu geben.
Wir bedauern dieses Problem wirklich. Wir haben Sie per E-Mail kontaktiert, um das Problem direkt zu untersuchen und zu lösen.
Mit freundlichen Grüße,
Paulo
Optimaler Druck
Super made great quality
January 9, 2024
I am satisfied about the quality of the…
I am satisfied about the quality of the postcards, but not about the price anymore, which is way way higher than last year. I used to order my photocards here, but today was my last order. Even with discounts, the costs are higher then they were last year. Pity…
January 10, 2024
Unprompted review
Reply from Optimalprint
Hi Janke,
Thanks for finding the time to give us feedback.
We make minor modifications to our prices to align with current costs and market conditions. These adjustments may arise from increased expenses such as distribution, paper, and printing, or to adapt to more environmentally sustainable alternatives. Nevertheless, our primary objective remains to provide the market with the most competitive blend of price and quality.
Still, we appreciate your continued business with us and hope you'll consider us again in the future as we continue to improve our services to serve you better.
If there's anything we can assist you with, please don't hesitate to contact us through our Live Chat support which is available 24/7: https://support.optimalprint.com/hc/articles/360001447305
Kind regards,
JM
Optimalprint
Contacted them on 15Nov regarding I…
Contacted them on 15Nov regarding I would like to cancel my membership just being charged. They claimed I should receive my full refund in around 3-7 business days, now nearly two weeks and I still yet to receive my refund. Really poor service
November 15, 2023
Unprompted review
Excellent customer service
On receiving our printed invitations we were disappointed to find that the message on one of the pages was all but illegible as it was black print on black card. We contacted Optimalprints and they rectified
the issue immediately by reprinting the invitations without charge.We received the cards today and are delighted with them. We cannot recommend this company highly enough.
July 7, 2023
Unprompted review
Fast and good quality service
Fast and good quality service. I was very happy with the cards.
January 24, 2023
I had a small problem with my delivery…
I had a small problem with my delivery and the customer service team was excellent. Very easily and per chat we could solve the problem and I was happy with the quality of the Birth Cards of my son.
November 1, 2022
I recommended
I recommended, i visit many websites for my wedding and this was very easy and beautiful designs, the print is high quality + good prices!
July 30, 2022
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