Olivamode Reviews 

156
TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 137 reviews, most reviewers were profoundly unhappy with their overall service experience. Customers frequently complained about extremely poor product quality, incorrect sizing that did not match charts, and items looking completely different from the original website photographs. Reviewers also struggled heavily with expensive international return shipping fees and frustrating refund processes when attempting to resolve orders. Though some reviewers were happy with their items, praising the comfortable fit and surprisingly stylish appearance suitable for daily wear. Consumers additionally noted that these specific pieces looked elegant and met their expectations, expressing genuine satisfaction with how well the clothing and footwear performed.

What people talk about most

Product

Consumers find product to be ambiguous, with highly mixed experiences regarding quality and sizing. While... See more

Quality

Reviewers mention ambiguous feedback about quality, with opinions sharply divided. While some consumers... See more

Return policy

Users describe negative interactions with the return policy, noting that the process is complicated and... See more

Order

Reviewers highlight ambiguous experiences with their order, revealing a sharp contrast in customer... See more

Refund

People report negative experiences with refund due to complicated return procedures and unexpected shipping... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Ordered sandals size 8 (women's), took a while to receive. They arrived and were more like a size 6! I asked to return and was only offered 20% refund,vas they said return would be too expensive. I t... See more

Rated 2 out of 5 stars

Ordered a size 38 pair of sandals and they sent size 39. They’re just too big and it’s too expensive and a general pain to return them. Lesson learnt. Should have read the reviews first!

Rated 3 out of 5 stars

Delivery was very slow. Product didn't match photographs, as sleeves were much longer than shown. Returns process could be more straight forward, and strange calculation of refund, when offered. Produ... See more

Rated 3 out of 5 stars

The dress was nice though the fabric was a bit thinner than I imagined. It still looked good after styling it with a slip underneath. I would probably order again but I would choose a different colour... See more


Company details


Contact info

2.4

Poor

TrustScore 2.5 out of 5

156 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.4

All reviews

(156)

154 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not buy from this company they are…

Do not buy from this company they are scammers. They send you out wrong size shoes and then try to scam you into buying another pair plus asking for you pay another £15 to get a refund of half of the original pair you’ve bought plus not based in netherland but china you have to pay another £24 to post the wrong ones back big scam they send the wrong size to you on purpose to scam you for more monney avoid avoid this company needs to be investigated and shut down

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

smooth shopping from start to finish

The order process was simple and I felt comfortable paying through the site. I received the usual updates and the package arrived safely. The dress was lighter than my older formal dresses which made it more pleasant to wear. I would describe it as affordable pretty and easy for regular occasions.

August 10, 2026
Unprompted review
Rated 1 out of 5 stars

This is one of the worst companies ever…

This is one of the worst companies ever for customer service.
I ordered some Sandels which came but were too wide for my feet.
I requested what was meant to be “30 days easy return” and initially offered another pair. I explained this wouldn’t make any difference and then my requests to return the item were ignored!
Steer clear!

September 1, 2026
Unprompted review
Rated 1 out of 5 stars

Pulled in by a 50% offer on orthopaedic…

Pulled in by a 50% offer on orthopaedic sandals so paid £40 - took 5 weeks to arrive and awful cheap plastic quality with broken buckle. Impossible to request a return will not communicate at all - AVOID AVOID AVOID cheap Chinese company tho make out they are based in Amsterdam

August 26, 2026
Unprompted review
Rated 1 out of 5 stars

THINK TWICE BEFORE BUYING!!!

THINK TWICE BEFORE BUYING. Oliva hide the fact that they deliver from China. They overprice an inferior product and make the return process expensive. As soon as you purchase on what looks like a normal delivery schedule, you are then informed of delays and then discover it is being sent from China by sea. DO NOT BUY!! If they made it clear then I would not have purchased.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

I was drawn to the collection because…

I was drawn to the collection because the styles looked soft and wearable. Some online dresses look beautiful in photos but feel unrealistic for normal days. This one felt more balanced which I liked. It was pretty enough for going out but not so dressy that I felt uncomfortable.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

I was looking for an affordable dress…

I was looking for an affordable dress for a family celebration. The one I ordered had a flattering shape and did not feel too tight around the middle. It looked nice in photos and felt comfortable while sitting for a long meal. I was pleased because comfort usually matters more to me than anything else.

August 24, 2026
Unprompted review
Rated 1 out of 5 stars

I only wish I had read the reviews…

I only wish I had read the reviews first! Very professional looking website and ordered a pair of ‘orthopaedic’ shoes with 50% off in the summer sale, still £44.95 though. Took over 3 weeks to arrive. Realised they were from China when tracking my order. Extremely poor quality, wouldn’t have paid £10 for them. No arch support, not even leather upper but very cheap materials used. I have contacted them to obtain a full refund but reading the reviews here, I doubt I’m going to get my money back! Lesson learned…… AVOID this company.

September 1, 2026
Unprompted review
Rated 1 out of 5 stars

Delivery took nearly 2 weeks to come and wrong item.

Delivery took 2 weeks to come. Wrong size sent out as feedback suggests a bigger size but they then was to big for me. Also didn't look like the picture I ordered black strap sandals received gold strap sandals.
To return these sandals I was given 3 options all of these I loose out on money.
Not very good product or service.

September 1, 2026
Unprompted review
Rated 1 out of 5 stars

It said 2_3 days shipping

It said 2_3 days shipping. Didn't realise coming from China & collected today....I purchased on August 6th!
If it had been cheap would have put in bin...even in sale dress was £54.00 so have to pay to return. Wouldn't use the so called dress for anything else other than to shine my shoes! Total rag

August 31, 2026
Unprompted review
Rated 5 out of 5 stars

The order arrived after about a week…

The order arrived after about a week and the packaging was tidy. The dress did need a quick steam but that is normal for clothing deliveries. After that it looked fresh and elegant. I appreciated that there were no loose threads or strange marks when I checked it.

August 15, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look