I have pet insurance with OHRA and overall I’m very satisfied. It is quite expensive, although I do have a large 50 kg dog. On the positive side, a lot of veterinary costs are covered and submitti... See more
Company replied
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Insured our dog - big mistake. Every claim gets rejected with "it's related to complaints existing during first month of insurance" even if it is not. No real way to contact them, phone always busy,... See more
Company replied
I have a pet insurance with OHRA, PLUS, Vaccination and Teeth. Out of the E5000 avaliable only E75 has been used. The last annual vaccination 28-08-2026 for E 207,10 nothing was reimbursed. The p... See more
Company replied
Already drclaring bills for 8 years but since i use the app instead of the website it goes so much easyer
Company replied
3.4
Average
855 reviews
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OHRA is an exceptional highly digital…
OHRA is an exceptional highly digital and customer centric insurance company . I have my dogs health insurance and out health insurance with OHRA a d they are exceptional. Highly recommend
September 3, 2026
Reply from OHRA
Thank you for your wonderful review. We're delighted to hear that you're happy with both your dog insurance and health insurance. It's great to know that our digital services and customer-focused approach are making a positive difference. Thanks for your recommendation.
Regards,
Pascal
OHRA Webcare
Reply from OHRA
Thank you for your review. We're glad to hear that uploading your receipts was easy. That's exactly what we aim for.
Regards,
Pascal
OHRA Webcare
Reply from OHRA
Thank you for the good review. We really appreciate it.
Regards,
Pascal
OHRA Webcare
Reply from OHRA
Dat is een heel mooi compliment, Triva. Bedankt.
Groet,
Pascal
OHRA Webcare
I have a pet insurance with OHRA
I have a pet insurance with OHRA, PLUS, Vaccination and Teeth.
Out of the E5000 avaliable only E75 has been used.
The last annual vaccination 28-08-2026 for E 207,10 nothing was reimbursed.
The previous annual vacination was partially reimbursed.
It apears that the decision is computor generated
Would like a full explanation, please.
August 28, 2026
Unprompted review
Reply from OHRA
Thank you for your review. We're sorry to read that the reimbursement did not match your expectations. We understand that this can be confusing, especially when comparing it to previous claims. If you would like more information about how your reimbursement was assessed, please feel free to contact us via social media. We'd be happy to take a closer look with you. ^Pascal
Since i use the Applicition in stead of the website it all went so much better
Already drclaring bills for 8 years but since i use the app instead of the website it goes so much easyer
August 28, 2026
Reply from OHRA
Thank you for your review. We're glad to hear that the app has made the claims process easier and more convenient for you. It's always great to receive feedback from a long-standing customer.
Regards,
Pascal
OHRA Webcare
Unfortunately I can't give a 0 review
Unfortunately I can't give a 0 review. My dog has been insured with Ohra since she was a pup, 11 years ago. She's now getting on and as she's a big dog she's likely to be faced with health problems in the next couple of years. Ohra are very clever is giving no warning of increased monthly payments as the dog ages. It started off as a reasonable payment and was increased a little each year now the increases are ridiculous! In 2023 it was 36.13 per month, 2024 it was increased to 38.64, 2025 it shot up to 46.71 then in 2026 shot up again to 58.82! I have no idea what it will cost me next year. I'm afraid to cancel the policy as I won't be able to pay any high vet costs is she becomes ill with age. But Ohra are very clever taking these vast amounts of money every month as the pet ages as most people will be afraid to cancel and leave their pet uninsured.
August 19, 2026
Unprompted review
Reply from OHRA
Thank you for your detailed review. We understand your concerns about the rising costs of your pet insurance and the impact this has on your decision-making. We appreciate you sharing your perspective and experiences after so many years with us.
Regards,
Pascal
OHRA Webcare
Reply from OHRA
Bedankt voor de mooie beoordeling.
Groet,
Pascal
OHRA Webcare
Excellent and Very Fast Service
I have pet insurance with OHRA and overall I’m very satisfied. It is quite expensive, although I do have a large 50 kg dog. On the positive side, a lot of veterinary costs are covered and submitting a claim is extremely easy.
What really stands out is how fast OHRA processes claims. In most cases, the money is already back in my account the next day. For larger or more complicated treatments, it can take a few extra days because the claim needs to be reviewed, but even then I find the process very quick.
So although I think the insurance is rather pricey, I’m very happy with the excellent coverage, easy claims process and especially the fast and reliable service.
August 17, 2026
Reply from OHRA
Thank you for taking the time to share your experience. We're happy to hear that our coverage, straightforward claims process, and quick reimbursements meet your expectations. Reviews like yours make our day.
Regards,
Pascal
OHRA Webcare
Easy and reliable
August 16, 2026
Reply from OHRA
That's what we like to hear. Thank you very much.
Regards,
Pascal
OHRA Webcare
Perfect 👌 fast and clear
August 14, 2026
Reply from OHRA
Good to hear, Corien! Thank you for your nice review.
Regards,
Stephanie
OHRA Webcare
Always Quick response and Quick…
Always Quick response and Quick payment. For 10 years now always very pleased with the service. I have 3 doos insured.
August 14, 2026
Reply from OHRA
Wow, thank you for being a loyal customer for 10 years! It's great to hear that our service continues to meet your expectations with quick responses and fast payments. We're proud to help care for all 3 of your dogs. Thank you for your fantastic review.
Regards,
Stephanie
OHRA Webcare
Highly Recommend OHRA Pet Insurance
Excellent way of handling claims, it's very easy and works very well. Highly recommend OHRA pet insurance.
August 10, 2026
Reply from OHRA
Thank you so much for your wonderful review, Sven! We're delighted to hear that submitting claims is easy and that everything works smoothly for you. Your recommendation means a lot to us. Thank you for choosing OHRA Pet Insurance!
Regards,
Stephanie
OHRA Webcare
Supersnel!
August 10, 2026
Reply from OHRA
Supersnel geregeld, daar worden we blij van! Fijn dat je die ervaring met ons deelt. Bedankt voor het vertrouwen in ons.
Groet,
Stephanie
OHRA Webcare
Insured our dog
Insured our dog - big mistake. Every claim gets rejected with "it's related to complaints existing during first month of insurance" even if it is not. No real way to contact them, phone always busy, no email. Even my vet couldn't contact them to provide clarification.
August 5, 2026
Unprompted review
Reply from OHRA
We're sorry to hear about your experience, Daryna. I understand that you're disappointed because your claim was declined on the grounds that it was related to symptoms or a condition that, according to our assessment, already existed during the 30-day waiting period. However, you believe this is not the case and that the claim was declined unfairly.
We're also sorry to hear that neither you nor your veterinarian have been able to reach us. We understand that this only adds to your frustration and makes the situation even more difficult.
If you haven't done so already, we recommend requesting the complete medical records from your veterinarian, covering the period from when you became the owner of your dog. If these records show that there was no pre-existing condition or related symptoms, our colleagues can use this information to reassess your claim. Please send us a private message via social media. So we can help you further.
Regards,
Stephanie
OHRA Webcare
Reply from OHRA
Bedankt voor de mooie beoordeling, Didi! We waarderen het enorm.
Groet,
Stephanie
OHRA Webcare
The experience to declare was that it…so easy!!
The experience to declare was that it is so easy !!!
August 4, 2026
Reply from OHRA
Thank you for your nice review, Yvonne! I'm happy to hear that submitting a claim was so easy. We like to keep things simple, so you can spend less time on paperwork and more time on what matters most. Thanks again for sharing your experience with us!
Regards,
Stephanie
OHRA Webcare
Very disappointed with my experience…
am very disappointed with my experience with OHRA.
I have been insured with them for around 3 years (liability and health insurance), and this was my first time needing assistance after an accident. Unfortunately, the support I received was extremely poor.
I spent hours on the phone with customer service. Each time, I was told that my case was not handled by them and that I would be transferred to the responsible department. However, I was repeatedly put on hold without any clear explanation, and in the end, no one was able to provide actual help or guidance.
I had already sent my claim form and the related documents, but they informed me that they could not see anything in their system. When I asked whether my documents had been received, they could not confirm it and did not offer any solution or direction.
Overall, I received no support, no clear communication, and no guidance on how to proceed. This experience has been frustrating and a complete waste of time.
I expected much better from a company I have trusted for years.
March 26, 2026
Unprompted review
Complicated onboarding and Poor Customer Service
Complicated onboarding and very poor customer service
April 1, 2026
Unprompted review
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