Jysk Reviews 

I shop at JYSK Rovinj every year because of its convenient location, especially as I do not have a car when I arrive in Croatia. I regularly purchase towels and bed linen for my home, which we also rent out.

Unfortunately, almost every time I shop there, the security tags are left attached to the items. This has happened repeatedly, even with towels, which hardly seem to require security tags. I then have to return to the store or find another solution to have them removed.

Perhaps if staff were more present and attentive, greeting customers and monitoring the store properly, such extreme security measures would not be necessary. The repeated oversight is frustrating and reflects poorly on the overall customer experience.

Terrible Customer Service, never order anything online!
I've been waiting for 3 weeks for reply on my Service Request. When I go to the store, they tell me:

"You ordered online, you have to contact the online support"

Chat and phone doesn't work. Email are not being checked and replied to, hence I advise everyone - not to buy anything from these guys.

This is the last time I will ever order from Jysk Switzerland. I never had issues with Jysk in Sweden where I come from, but the Swiss customer service is completely incompetent.
They sent a massive bed frame instead of the mattress I ordered, leaving me to deal with a giant bed frame obstructing my building's entrance. Trying to contact them was impossible, their phone line redirects to the chat, which is always offline (still is).
It took over a week to get a even first reply, and they completely ignored my questions also. Then no communication. I ordered on May 4th and didn't get my mattress until June 6th. Over a month!
AVOID Jysk Switzerland unless you want a massive headache and wasted time!

Ordered 4 chairs online. The quality issue was immediately apparent when assembling the first one: screw holes were misaligned, making it impossible to put together. I didn't open the remaining ones and brought all four back to the store (which JYSK explicitly lists as a valid way to return products and make claims).

Except, the staff told me the store doesn't handle claims (they took back the unopened chairs) and to contact customer service instead. They were also visibly irritated from the moment we entered, and our request was met with MANY eyerolls.

Customer service has not responded to multiple emails over the last 3 weeks.

Separately, a vase arrived broken. JYSK did send a replacement, but it was the wrong product, and cheaper than what I ordered. I requested a refund of the price difference. Also no response.

4 weeks without receiving any information about my order paid in full on-line.
3 emails, phone calls, chat bot is not working.
I went direcrly to the store, people were very kind and they aknowledge the big issue. Nothing they could do about it.

At the end I went to another website and somebody help me out.

Really bad customer service

People in a store are very nice and hard working, however the customer service is not reachable by phone or live chat. Live chat is always off, same as a phone. The only way to communicate is send them an email which can be checked (in 72h if you are lucky). There is no tracking of your orders also.

"Wow, where do I even start with JYSK? I've dropped tens of thousands of dollars with these guys, and they were once awesome—but now it's like they’re trying to win the award for Worst Customer Service. I mean, seriously, waiting months for items? They think they're the IKEA of the world, but honestly, they’re more like McDonald's pretending to serve gourmet meals. It’s a total joke! They should just go back to wherever they came from because I’m officially done. I’ve got over 15 properties in the region, and I’m slowly cutting them out of my plans. Good luck, JYSK—you're gonna need it!"

Had a delivery where I didnt get the amount of items I actually ordered and I wanted to return the items. Got told I needed all 4 parcels, thats fair. So I called delivery for confirmation and got told one parcel didnt get sent for pickup, have proof of that aswell. So I went back, talked to the store clerk and got told they cant do anything about it because its a logistics issue and was told I had to call customer service. Called customer service, phoneline is out of service and was told to use livechat. Looked for the livechat, livechat is offline, was told to write an email. To my surprise, the "email" function is a 300 character form, where you can't attach anything, no files and your entire hassle has to be compromised to 300 characters, thats insane. This simple misunderstanding just turned into a back and forth of emails, which is a huge hassle.
While mistakes can happen, which is completely understandable, offering a horrible customer service is beyond me. Please fix this.

Service and sale personelle in Davos very friendly and competent. Thank you

I ordered 3 little hand towels and a balcony storage cubboard.
Towels arrived fine, plastic wardrobe arrived broken. I contacted the customer service, uploaded photos of broken cubpoard and damaged packaging. I got a prompt answer from a very professional friendly customer service agent lady, suggesting a reduction, exchange or reimbursement, with the broken cupboard being taken back.
After that I kept getting various automated emails, solving nothing, until the nice lady reappeared a few business days later - she was off sick.
I asked for reimbursement. I received a notification of reimbursement, just for the cupboard, not the shipping fees, and the shipping back of the broken item is at my cost. I contested this. Let's see how many automated emails I get before a human being steps in.
I should have read the reviews before ordering.
I will never use Jysk again.

I contacted JYSK customer service to ask why I never receive an SMS or email notifying me when my order is ready for pickup at the store. The agent simply replied: "I don't know, maybe it's a bug."

I asked if she could check with the store to see what happened. She told me: "You need to call the store." I explained that I don’t speak the local language and the store doesn’t speak English, politely asked if she, as a customer service representative, could check for me. Her response was: "No, sorry."

I then asked if she could at least report the bug so it could be looked into. Again, "No, sorry."

So basically, if I order anything online for in-store pickup, I’ll never know when it’s ready because I don’t get the notification and no one can or will help.

Completely unacceptable. A company of this size offering customer support that is entirely useless, unhelpful, and unwilling to solve even the most basic issue. I’ve honestly never experienced anything like it.

1 star is way too much for this GOD awful company. There seems to be a very clear practise of lying to customers, taking payment for goods and not giving them. Bought several items from Cham - paid for nghtstands expected to take it home but had to wait and am still waiting to take home something I paid for and was told is in stock. Cham, ZG has the worse shop assistants ever - they have zero respect much like senior management or customer service, from CH to DK. From the 28.02 I have called, written and even returned to the store to try to get my paid purchase (which was in stock on the day of purchase) NO ONE has an ounce of decency to return calls or drop an email but they do promise to respond by the end of the day. HOW MANY MORE DAYS? DO NOT SPEND YOUR MONEY AT THIS BUSINESS. I ordered several items and was xpecting to be sent an sms I was told as to when to collect - NOTHING. Much like the results of my endless complaints and calls. NO ONE GIVES A SHIT AT JYSK but they will tak your money and not give your product.

Jysk -Heimberg- Gurnigelstrasse 38a, 3627 Heimberg.On 18 January 2025 I was in Jysk to buy small things, for a total of 147 CHF. When I have to pay, they say that the payment has not gone through. I show them at my bank that the payment has already been withdrawn, but they think they have canceled the purchase and ask me to pay again.
I pay again, and can see from my bank that the same amount has now been withdrawn twice, which means I have now paid almost 300 CHF for my goods.
They ask me to come back a few days later, and then I would be able to get my money back.
A few days later I check my bank again and see that both amounts have now gone through. I go to Jysk in Heimberg and try to explain the situation to them and ask for my money back.
But I can't be allowed to do that, it would both have to be sent to Germany, etc. - In return, I meet an unpleasant staff who are not very welcoming to help. I see and hear them standing in a corner, where it is clear to see and hear that they think I am an idiot. It's also quite remarkable that suddenly the one sales assistant could speak English well when she stood and raged on me together with her colleague. Unpleasant to experience them treating me as a paying customer in that way, what a mistake they have made. After a long period of frustration, they get my information and they will contact me the same day. That didn't happen either. So now I am in a situation where I have neither received my overpaid money back nor any feedback from the store.

On 20 March 2021 I ordered eight parcels floor tiles at the shop im Wettingen Switzerland. I paid the total amount at the shop immediately and was informed, that my parcels will be available for take out around 3 April 2021. As I haven't heard anything by 7 April 2021 I called the shop and was informed due to Easter the deliveries may be late. On 14 April as there was no information again I called and got the information that two parcels arrived, the rest should arrive in two days, so far so good. So I expected a call on 16 April, which obviously didn't happen. Again I had to call and got the information, that seven parcels arrived, which were reserved for me, the last one should be delivered within a week. Again no surprise, a week later I had to call again and heard, that there where only two!!! parcels available. Surprised about t that fact I asked what happend with the five other parcels, I was informed that they hat to check their warehouse and would call me back within the next hour. After about 6 hours I called again and was told that the five respective parcels where not there anymore. As I asked if that means that these 5 parcels were sold to another customer I got a simple yes and that my order was placed again which could take two more weeks. It's obvious that I was furious about that and expected my order to arrive within one week. The very uninterested employee just said, well should I go to Germany by myself to get your tiles? As a customer I actually don't care how you manage to organize my order, which I paid weeks ago. I asked for an email address where I could send my concern. She couldn't tell me the email adresse because she believed there wasn't one. I checked on the internet and found one which should belong to the headquarter in Lucerne. I sent an email with all the history and information about the concern. Until today I haven't heard anything from them. A week later the tiles where not in the shop of course. So I waited one more week, went to the shop and asked to cancel my order. The employee didn't even ask why or if there was anything they could offer me. Very bad service, bad manners and disappointing shopping experience.