Fast and tracked shipping to Sweden with Fedex (took about 10 days in total to receive my order, just fyi I had to pay 25% VAT once it arrived here, but that was already expected on my part), everythi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time ordering from Japan With Love Beautiful craftsmanship and safely shipped internationally. Despite a few hiccups with supply chain, they communicated effectively with me and kept me update... See more
Company replied
Absolutely loved ordering from Japan With Love! Everything arrived exactly as described, was packaged with care, and the shipping was much faster than I expected. I'm so happy with my purchase and wil... See more
Company replied
I had an excellent experience with Japan With Love. True to their name, everything about their service was handled with such care and kindness. They went above and beyond to take care of my order, e... See more
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Company details
Written by the company
A company supplies products sold in Japan with headquartered in Japan. At Japan With Love store, we sell products with the most dedicated service to customers. Do you worry about the purchase, price, quality of Japanese products? Don't worry, we send Japanese items to the rest of the world and makes sure the product you hold in your hand is Japanese standard with reasonable price. We hope you enjoy our products as much as we enjoy offering them to you.
Contact info
Minami, Shiobaru 4-13-21, 8150032, Fukuoka, Japan
- hello@japanwithlovestore.com
- japanwithlovestore.com
4.6
Excellent
862 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kept me in touch with regular emails as…
Kept me in touch with regular emails as to where my delivery was at, this was very satisfying to have such wonderful service from an overseas company.
I really enjoyed shopping with Japan with Love store online, great to have found a store that sells the product that I was wanting to purchase.
August 21, 2026
Unprompted review
Good customer service and received…
Good customer service and received items in good condition.
August 11, 2026
Unprompted review
I’ve been ordering for over a year…
I’ve been ordering for over a year now. Great selection of products and Excellent customer service! Great work, thank you!
August 22, 2026
Unprompted review
Reply from Japan With Love store
Dear Danijela,
Thank you so much from the bottom of our hearts for your wonderful feedback and for being such a loyal customer with us for over a year!
Reading your kind words truly made our day. Knowing that you appreciate our product selection and customer service motivates us to keep doing our absolute best for you and all our customers.
Wishing you a wonderful day ahead, and take good care!
Warmest regards,
Paid for items never received – Company ran out the dispute clock
I placed an order with Japan With Love (Order #611586JWL), but an item worth $22 was missing from my package. While customer service initially acknowledged the mistake and agreed to a refund, they claimed their own PayPal account was limited. They repeatedly instructed me to open and reopen PayPal disputes or call my bank.
Because they dragged the communication out, all standard consumer protection windows with PayPal and my bank have completely expired. I had continually followed up to request a simple, direct manual transfer to resolve their mistake, but they refuse to issue the funds. Be very careful buying from this company, as they will run out your dispute clock instead of directly sending your refund.
UPDATE: After sharing my experience, a support manager named Hikaru personally reached out to take full responsibility for the past system errors. They have now manually processed the $22 refund directly to my PayPal account to make amends. I deeply appreciate the management team finally tracking this down and taking care of it.
November 27, 2025
Unprompted review
Reply from Japan With Love store
Dear Kym Nguyen,
We are deeply grateful for your patience, your understanding, and the grace you extended to us while we worked to sort everything out. I am so glad that we could finally resolve this for you and make things right.
Thank you once again for giving us the chance to fix our mistake. We have learned a lot from this experience, and it is our absolute promise to bring you a much smoother, better service next time.
Wishing you a wonderful weekend ahead!
Warmest regards,
Reply from Japan With Love store
Dear L Z,
Thank you so much for your feedback! We are thrilled to hear that you were happy with the delivery speed and the item. We look forward to serving you again soon!
Best regards,
Very disappointed with my experience.
Very disappointed with my experience.
My order arrived with a leaking shampoo bottle, and some of the product had spilled inside the package. On top of that, I ordered Tsubaki Shampoo but received Tsubaki Conditioner instead.
I contacted the seller three times (including messages through their page), but I never received any response or support. This is especially frustrating because the mistake was not from my side, and I was simply asking for a replacement.
The seller also recommended changing my original 490ml shampoo order to the newer 450ml version. I agreed to proceed, but I was disappointed that the price remained the same while receiving less product. I understand product updates happen, but this should have been clearly explained and fairly handled.
Overall, poor communication, incorrect item sent, and no customer service after the purchase. I would not recommend buying from this seller.
order number: E100665JWL
July 22, 2026
Unprompted review
Reply from Japan With Love store
Hi L W,
We’re sorry to hear about your experience, and we’d like to look into this matter for you.
Could you please provide us with your order number? Unfortunately, we’re unable to locate your order based solely on the information available in your review.
Once we have your order number, we’ll check the order details and get back to you regarding the leaking bottle, the incorrect item, and your previous messages.
Thank you for your help, and we look forward to resolving this for you.
Best regards,
Hara
High quality products
High quality products, great service, fast shipping. Everything is correct, I recommend.
July 1, 2026
Unprompted review
Reply from Japan With Love store
Dear Victoria,
Thank you so much for your kind words! We are delighted to hear that you are happy with the quality of our products and our service.
We truly appreciate your recommendation and look forward to serving you again!
Best regards,
Product descriptions are incorrect
I had a few different problems with this company. First of all one of the items that I had selected and were part of my order I was notified was no longer available when I needed to select another item. I found it interesting when I went to the website the item I was being told that was no longer available was still on the website and I could actively add it into a cart and order it, and there was no indication it was out of order.
The other big issue I had was with the description of products. I bought a stainless steel cullender that is clearly made out of aluminum and a magnet does not stick to it. And I ordered five Musubi Furoshiki that on the companies website was described as being made from silk. Upon receiving the item as soon as I touch the fabric, I knew it was not silk. I read the label and it clearly states it’s 100% polyester. Very disappointing! And I wouldn’t spend nine and $13 for 70 cm worth of polyester! It is also worth noting that the cost of shipping was very high! Almost the same cost as my total order.
July 1, 2026
Unprompted review
Reply from Japan With Love store
Dear LaRiena Kuhn,
Thank you so much for taking the time to share your detailed feedback with us. Please accept our deepest and most sincere apologies for the inconvenience, frustration, and disappointment you experienced regarding your order. We truly understand how upsetting this must be for you.
We are immensely grateful that you took the time to discuss this further with our team. Your patience, understanding, and willingness to work through these hurdles have meant the world to us, and they have allowed both sides to reach a mutual, satisfying agreement.
Once again, thank you from the bottom of our hearts for your time and cooperation. We deeply value your support and hope to have the privilege of serving you much better in the future!
Warmest regards,
Great store with nice prices
Great store with nice prices! Everything is packed really well. Quick delivery. I am ordering again with them.
June 1, 2026
Unprompted review
Reply from Japan With Love store
Dear Diana Sitnikova,
Thank you so much for your kind words and continuous support! We are so glad to hear that you are happy with our prices, fast delivery, and packaging.
Knowing that you had a great experience and plan to order with us again truly brightens our team's day! We will keep doing our absolute best to wrap your future orders with the same care.
Thank you again for choosing us, and we can’t wait to serve you again soon!
Warm regards,
I received the package as described and…
I received the package as described and timely manner. There are shipping options I could choose. Tracking through entire shipping helped.
July 24, 2026
Unprompted review
Reply from Japan With Love store
Dear Guest,
Thank you so much for sharing your wonderful experience with us!
We are extremely grateful for your continued support and trust in us when stocking up on your favorites.
Thank you again for your sweet message! Please feel free to reach out anytime you need, and we wish you a fantastic day ahead!
Warm regards,
My experience with buying from Japanwithlove
The product variety a lot which some of products which is not available in singapore. Fair price deal and prompt delivery. Love the experience.
July 4, 2026
Unprompted review
Reply from Japan With Love store
Dear Mira,
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you loved your shopping experience and enjoyed our product selection, fair prices, and fast delivery to Singapore.
Thank you again for your support, and we look forward to serving you again soon!
Warm regards,
I love the apagard royal toothpaste
I love the apagard royal toothpaste! It's a bit pricey to import, but worth it for me. No toothpaste I buy off the shelves have ever worked well for me, to the point where some would even make my inside my mouth irritated and skin would come off. This toothpaste makes my teeth and my mouth feel good and my breath feels nice and neutral with it. I order two or three at a time, and I'm OK with paying the cost for this.
July 20, 2026
Unprompted review
Reply from Japan With Love store
Dear John,
Thank you so much for sharing your wonderful experience with us! We are truly delighted to hear that the Apagard Royal toothpaste has been working so well for you and making such a positive difference.
Thank you again for your sweet message! Please feel free to reach out anytime you need to restock, and we wish you a fantastic day ahead!
Warm regards,
Authentic Japanese items
Happy with the Sushi Mat I ordered, very pleased. Shipping's a bit costly.
July 16, 2026
Unprompted review
Reply from Japan With Love store
Dear Henry Echon,
Thank you so much for your kind words! We are thrilled to hear that you are very pleased with your new Sushi Mat.
We also really appreciate your honest feedback regarding the shipping cost. We are constantly working with our shipping partners to find more affordable delivery options while ensuring your packages arrive safely from Japan.
Thank you again for choosing us, and we hope to serve you again soon!
Warm regards,
Nivea Clear Delivery Problem
I placed an order for the Nivea Clear Beauty 2Way Facial Cleanser on June 6 and was excited to receive the product. Unfortunately, my overall experience with Japan With Love was disappointing due to the long shipping process and the resolution provided.
After waiting over a month, the package was returned after an unsuccessful delivery attempt. I understand that shipping carriers have their own policies and that the original shipping fee may not be refundable. However, I was disappointed with the lack of empathy and understanding regarding my situation as a customer.
I communicated with Akihide regarding the issue, and while he explained the shipping situation, the only option provided was to pay an additional reshipping fee. Considering the extended waiting period and the inconvenience caused, I did not feel comfortable paying more to receive an order that had already taken so long.
I ultimately decided to proceed with a refund instead of continuing with the order. I hope Japan With Love can improve their customer support approach by providing more customer-focused solutions and showing more understanding when delivery issues occur.
I cannot comment on the product itself since I never received it. This review is based on my ordering experience, shipping process, and customer service interaction.
July 14, 2026
Unprompted review
Reply from Japan With Love store
Dear Danny Huang,
We are truly sorry that your shopping experience with us fell short of your expectations, from the shipping delays to the handling of your return.
We actually tried reaching out to you directly to resolve this together and make things right, but unfortunately, we haven't heard back from you yet.
We genuinely hope you might give us another opportunity to make it up to you and improve your experience. We would love to hear from you soon so we can properly discuss how to help.
Once again, please accept our deepest apologies for the frustration caused.
Warm regards,
Will Definitely Order Again!
Absolutely loved ordering from Japan With Love! Everything arrived exactly as described, was packaged with care, and the shipping was much faster than I expected. I'm so happy with my purchase and will definitely order from them again. Highly recommend!
July 13, 2026
Unprompted review
Reply from Japan With Love store
Dear Elif,
Thank you so much for taking the time to share your wonderful experience with us. We are absolutely thrilled to read your kind words!
We are honored to have your recommendation and look forward to serving you again on your next order.
Thank you once again for your amazing support. Have a wonderful day!
Warmest regards,
Great Place to Find My Items from Japan!
I found the items I wanted to order quickly, although the price was a little high. The packaging was great and I received my order quickly. I will be ordering more items from your store. Thank you so much
I just read some reviews saying this website was a scam. I have used this site before and have had no trouble with my credit card going through. They let me know that my order had been placed and they communicated when the order was shipped. They also checked with me to see that I had received my order. The product I ordered was just a little expensive, but I knew that when I ordered it. This company cares about its customers and they sell first rate products. So I will continue to use them to order my favorite products from Japan. I visit Japan twice a year and have tried severalJapanese brands and products that I find to be superior to many here in the United States, which are imported from China. Thanks Japan with Love!
June 24, 2026
Unprompted review
Reply from Japan With Love store
Dear Iris,
Thank you so much for taking the time to share such a heartwarming and detailed review of your experience with us. We are absolutely thrilled to read your feedback!
We are incredibly happy to hear that your orders arrived quickly, in perfect condition, and that you have been pleased with our packaging and customer service.
We also want to express our deepest gratitude for your trust and for sharing your positive experiences, especially in light of the online rumors you mentioned. As a dedicated team, we care deeply about our customers and work tirelessly to source and deliver only authentic, first-rate products directly from Japan.
We are honored to have you as a returning customer, and we look forward to helping you bring more of your favorite Japanese products home in the future.
Thank you once again for your loyalty and amazing support. Have a wonderful day!
Warmest regards,
Reply from Japan With Love store
Dear Jessica Ling,
Thank you very much for your recent purchase and for choosing to shop with us. We truly appreciate your support.
If there is anything else we can assist you with, or if you have any questions about your order, please do not hesitate to contact us.
Thank you once again for your trust. We look forward to serving you again in the future.
Best regards,
amazing service and really good product…
amazing service and really good product very happy !
July 1, 2026
Unprompted review
Reply from Japan With Love store
Dear Jean-Pierre Franco,
Thank you so much for your wonderful feedback!
We are absolutely thrilled to hear that you are very happy with our service and that you love the product. Knowing that we were able to deliver an amazing experience for you is the greatest reward for our team.
We truly appreciate your incredible support, trust, and for taking the time to share your joy with us.
Best regards,
Very friendly and supportive team
Very friendly and supportive team. Product is absolutely amazing and very good for a my health condition. Thank you very much Japan with Love you are a star 🌟.
July 11, 2026
Unprompted review
Reply from Japan With Love store
Dear Nadeshka Encheva,
Thank you so much for your wonderful and heartwarming feedback!
We are absolutely thrilled to hear that you found our team friendly and supportive.
You are the real star for taking the time to share your kind words with us! We truly appreciate your amazing trust, loyalty, and support.
Should you ever need any further assistance with your future orders, please know that we are always here and more than happy to help.
Warm regards,
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