It,s a nice place for shopping specially for babies and children. There are a lot of options to choose. Sometimes great discounts also available. Delivery came fast and reliable. Nice packaging. Great... See more
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The quality of the chair is superb & i like how i can fold it ,easily adjust the foot surface ,removable tray, easy to clean even with just using wipes & it’s sturdy .my 9 month old is secure & safe w... See more
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Total waste of time and money, missing parts that they say they deliver, but actually dont, messages go un answered, 3year reklamation time is a flat out lie, i bought a bike cart that had a part miss... See more
Company replied
We ordered winter boots, insulated boots, and sneakers for our child, and we are very happy with everything. Great quality and a smooth shopping experience. Highly recommended!
Company replied
Company details
Written by the company
Ei ole mikään ihme, että Jollyroom on Pohjoismaiden suurin lastentarvikeliike! Meillä on kaikkea mahdollista kaikenkokoisille lapsille, vastasyntyneestä aina 12 ikävuoteen saakka, sekä lisäksi paljon tarvikkeita vanhemmille. Valikoimamme täydentyy uusilla tuotteilla päivittäin. Tavoitteenamme on tarjota asiakkaillemme parasta mahdollista palvelua. Toimitusaikamme Suomeen on 4–8 arkipäivää ja tarjoamme ilmaisen toimituksen yli 100 euron tilauksiin, hintatakuun koko valikoimastamme sekä 365 päivän avoimen kaupan.
Pohjoismaiden suurin valikoima lapsiperheille!
Written by the company
Contact info
Sörredsvägen 111, 41729, Göteborg, Sweden
- 09 42 41 55 55
- Asiakaspalvelu@jollyroom.fi
- jollyroom.fi
3.9
Great
8K reviews
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Everything good 😊
August 19, 2026
Reply from Jollyroom.fi
Hi Michelle,
Thank you for your kind feedback!
We´re glad to hear that everything went well with us 😊💌
Wish you a wonderful new week! 🌺
Best regards,
Team Jollyroom
Reply from Jollyroom.fi
Hi Julius,
Thank you for your kind review!
We´re glad to hear that you have received a quick help from us 😊
Wish you a wonderful Monday! 🌻
Best regards,
Team Jollyroom
The quality of the chair is superb & i…
The quality of the chair is superb & i like how i can fold it ,easily adjust the foot surface ,removable tray, easy to clean even with just using wipes & it’s sturdy .my 9 month old is secure & safe with the chair . It was a good purchase
July 10, 2026
Reply from Jollyroom.fi
Hi Cassy,
Thank you for your lovely review! 🌷
We're happy to hear that you're pleased with the chair and its practical features. It's important for us that your little one feels safe and secure using it 😊
Wish you a wonderful day! 🌺
Best regards,
Team Jollyroom
Business was good and the product too
Business was good and the product too, fastest delivery . Overall I like their product
July 1, 2026
Reply from Jollyroom.fi
Hi Omar,
Thank you for your lovely review!
We're so glad to hear that you liked the product and that your order arrived quickly 😊
Wish you a wonderful week ahead! 🌼
Kind regards,
Team Jollyroom
Reply from Jollyroom.fi
Hi Bernard,
Thank you for your review!
We're happy to hear that you had a good experience with us and that your order arrived quickly 😊📦
Wish you a wonderful Monday!
Kind regards,
Team Jollyroom
Fast and reliable
June 26, 2026
Reply from Jollyroom.fi
Hi Cres
Thank you for your review!
We're glad to hear that you found our service fast and reliable 😊
Wish you a wonderful week! 🌻
Best regards,
Team Jollyroom
Reply from Jollyroom.fi
Hi,
Thank you for your feedback!
We're sorry to hear that the product didn't meet your expectations 💛
We have just sent the necessary information to your email so you´ll be able to return the product back to us 💌
If you need any further assistance, we´ll happily help you again and you can reach our customer service also through the following link : https://www.jollyroom.fi/asiakaspalvelu 🌍
Wish you a wonderful new week! 🌻
Best regards,
Team Jollyroom
Delivered as promised
Delivered to the door with all the amenities that were given in the product description. Satisfied
June 16, 2026
Reply from Jollyroom.fi
Hi,
Thank you for your kind review!
We're really glad to hear everything arrived at your door as expected and that you were happy with your order 😊📦
Wish you a wonderful new week! 🍃
Best regards,
Team Jollyroom
Reply from Jollyroom.fi
Hi Judy,
Thank you for your kind review!
We´re glad to hear that you were happy with your product 🌞
Wish you a wonderful day! 🌻🍃
Best regards,
Team Jollyroom
Excellent products and very fast delivery. Thank you so much!
We ordered winter boots, insulated boots, and sneakers for our child, and we are very happy with everything. Great quality and a smooth shopping experience. Highly recommended!
June 10, 2026
Reply from Jollyroom.fi
Hi Liisa,
Thank you for your kind review! 🌻
We’re so happy to hear that you were pleased with your order and that everything met your expectations. Wonderful that you enjoyed both the quality of the products and the shopping experience 🥰
Wish you a wonderful summer! 🍃
Best regards,
Team Jollyroom
Reply from Jollyroom.fi
Hi Patcharee,
Thank you for your review! 💌
We're happy to hear that you found it easy to shop with us and that you appreciated our wide selection of products 😊
Wish you a wonderful week ahead!
Best regards,
Team Jollyroom
Reply from Jollyroom.fi
Hi Ewa,
Thank you for your kind review!
We’re really happy to hear that your order arrived quickly, safely and that you loved the bunny 🥰🐰
Wish you a wonderful summer! 🌻
Best regards,
Team Jollyroom
I like your fast delivery system
I like your fast delivery system. But delivery charge is little bit high for below 100€.
May 4, 2026
Reply from Jollyroom.fi
Hi Sumita.
Thank you for your feedback!
Happy to hear that the delivery arrived quickly to you 😊📦
Thank you as well for your feedback regarding the delivery costs - we´ll gladly take it further 💌
Wish you a wonderful weekend! 🌻
Best regards,
Team Jollyroom
Its really good website delivery is so…
Its really good website delivery is so fast and i can easily rely on this website for anything
April 20, 2026
Reply from Jollyroom.fi
Hi Eman,
Thank you for your kind revivew!
We’re really happy to hear that you’re satisfied with us and we look forward to see you again 😊💌
Wish you a great Monday! 🍃
Best regards,
Team Jollyroom
Bought a big play house and play…
Bought a big play house and play kitchen. Always a good experience with Jollyroom.
March 16, 2026
Reply from Jollyroom.fi
Hi,
Thank you for your kind review!
We’re glad to hear that you had a good experience shopping with us 💛 We hope the play house and the kitchen bring lots of joy and fun moments for the little ones 😊
Wish you a wonderful spring! 🍃
Best regards,
Team Jollyroom
Good online shop!
Ordered items arrived well-packaged, and within specified delivery period (every item in good condition). Placing the order was easy enough, good follow through comms, and provides order tracking. Thanks!
April 24, 2026
Reply from Jollyroom.fi
Hi Mayo,
Thank you for your kind review! 🌻
We’re glad to hear everything arrived on time and in great condition, and that you found the ordering process and communication smooth 😊
We hope you were happy with your order! ⭐
Wish you a wonderful Wednesday! 🍃
Best regards,
Team Jollyroom
Great place to shop online for children
It,s a nice place for shopping specially for babies and children. There are a lot of options to choose. Sometimes great discounts also available. Delivery came fast and reliable. Nice packaging. Great experience. Thanks Jollyroom team.
April 23, 2026
Reply from Jollyroom.fi
Hi Khanzada,
Thank you for your kind review!
We're really happy to hear that you enjoyed shopping with us 💛 It’s wonderful to hear that our delivery, packaging, and discounts met your expectations too 😊
Wish you a wonderful week ahead!
Best regards,
Team Jollyroom
Contradictory support and missing refund
Returned a recalled product, was promised a refund, but still no money and no clear answers. Customer service gives contradictory information and does not address the actual issue.
Full details:
Returned a recalled product and still no refund – extremely frustrating experience.
I returned a recalled product (JLY Dream Cradle Wilma) on 17.02, and it was shipped on 19.02. After that, there was no update for a long time. When I contacted customer service about a month later, I was told the package could not be found.
I followed up again on 10.03 and was told they would investigate. Later, I was informed that the package could not be tracked because the barcode was not readable, and that I had sent it “too late” – which makes no sense for a recalled (safety-related) product.
After I mentioned filing a complaint, I suddenly received confirmation that on 07.04 a full refund had been registered and would be paid within 2–7 business days. As of today, 20.04, I still have not received any refund.
It has now been more than 2–7 business days, and I don’t even know whether the issue is with Jollyroom or my bank, as I have not been given any transaction ID or proof of payment. I am left without my money and without clear information on who to turn to.
When I asked for details so I could follow up with my bank, I only received generic template responses about invoice refunds — even though I paid by debit card.
Throughout this process, I received contradictory responses, which suggests that customer service does not properly review previous messages or case history.
As someone who has worked in customer support, I am aware that reviews like this usually receive a response. However, I do not expect this issue to be resolved through a generic reply here, and I would prefer not to receive another template response that does not address the situation.
I am sharing this review purely to inform other customers about my experience, as I have already escalated this case to the Finnish Competition and Consumer Authority (KKV).
Response to their reply:
Oh, really? After multiple tickets and repeated follow-ups, the issue was finally “reviewed internally” and traced back to your own handling.
That is exactly the problem.
This should never have required this level of persistence. I will continue to pursue this case regardless of whether the refund is received, and I will follow through with the ECC.
March 10, 2026
Unprompted review
Reply from Jollyroom.fi
Hi Yesim,
Thank you very much of your feedback!
We’re very sorry to read about your experience and the frustration this situation has caused you 💛
What you describe is not the level of service we aim to provide, and we fully agree that a refund process, especially in the case of a recalled product, should never be this complicated or unclear.
We truly appreciate you taking the time to share such detailed feedback. We take this seriously, as it highlights areas where we clearly need to improve, both in our internal handling and in how we communicate with our customers 💌
We have now reviewed and located your case internally and identified what has caused the delay and confusion. We have reached out to you directly via email with more detailed information and guidance so we can resolve this properly.
Please be assured that we are here to support you and will do everything we can to make sure this is sorted as quickly and smoothly as possible 😊
If you have any questions, you´re welcome to reply to our e-mail and we´re here to guide you further!
Wish you a wonderful week! 🌻🍃
Best regards,
Team Jollyroom
Reply from Jollyroom.fi
Hi Taha,
Thank you for your review!
We´re glad to hear that the delivery of your order arrived to you quickly 😊📦
Wish you a wonderful weekend! 🌻
Best regards,
Team Jollyroom
Total waste of time and money
Total waste of time and money, missing parts that they say they deliver, but actually dont, messages go un answered, 3year reklamation time is a flat out lie, i bought a bike cart that had a part missing, i opened the package after the two month period (because the baby was so small at the time)that they actually dont tell you about and after that they dont send you shit… so what the hell is that 3 year period supposed to be about? NEWER BUY ANYTHING HERE if you require customer service. They do not give a shit.
March 30, 2026
Unprompted review
Reply from Jollyroom.fi
Hi Pauliina,
Thank you for your feedback!
We’re truly sorry to hear about your experience! 💛
We would like to clarify the reasons behind our decision. According to both our policy and general consumer guidelines, customers are expected to check their delivery within a reasonable time after receiving it and report any missing parts to the seller as soon as possible.
Guidance from Finnish Competition and Consumer Authority states that consumers should notify the seller of any defects within a reasonable time after discovering them, and no later than two months is generally considered acceptable for maintaining full rights in such cases.
We also want to clarify that the 3-year right to make a complaint applies to faults or defects that arise in a product over time. However, it does not replace the responsibility to report delivery-related issues, such as missing parts, within a reasonable timeframe. In this case, the claim was made approximately 1 year after the purchase, which unfortunately falls well outside that period.
That said, we truly regret that this has led to such a negative experience for you. Your feedback is important to us, and we take it seriously as we continue working to improve both our communication and customer experience 🌷
If there is anything else you would like to discuss, you are very welcome to reach out to us again - we’re here to help 💌
Kind regards,
Team Jollyroom
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