Italiarail customer service provided excellent service via email. Highly recommend Italiarail. I booked a changeable 1st class ticket and later discovered we likely would not make connection. I emaile... See more
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Booking tickets with Italiarail was really easy, particularly if you speak English. There was good availability and the prices were excellent. Unfortunately on this occasion I had to cancel my t... See more
I functioned as our own travel agent for the 22 day trip my wife and I are taking from April 29 thru May 21, 2025, and I can tell you that the amazing help I received from Maria Kolosova of the Italia... See more
I accidentally booked 4 tickets instead of 2. I wanted to change seats and apparently without noticing I added 2 new tickets. That was very unfortunate so I think this part of the website could be b... See more
Company details
Written by the company
Whether you’re exploring Italy for the first time or embarking on your next Italian adventure, rail travel is the ideal way to explore Italy’s many beautiful cities and rich landscapes. ItaliaRail is here to make sure you have everything you need to make your Italian rail journey remarkable. ItaliaRail also provides a wealth of information about Italian train travel. Prepare for your trip with detailed information about Italy’s great cities, trains and rail stations. Learn tips and tricks for traveling by train in Italy — what to pack for your journey, how to plan your trip, and what to see when you get there.
Contact info
United States
- +1 (833) 482-5421
- info@italiarail.com
- italiarail.com
4.2
Great
96 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick response to communication and…
Quick response to communication and resolved our needs and concerns in a prompt and professional manner.
August 31, 2026
Easy website to navigate and book
Easy website to navigate and I do not need to validate my tickets it was already validated
August 24, 2026
Easy to book the journey that I wanted…
Easy to book the journey that I wanted and the price was reasonable.
August 29, 2026
Super Easy for USA Traveler to Navigate
Very easy to locate correct trains and book tickets
August 21, 2026
The booking process was quick & easy..
August 23, 2026
I’m taking a train to Palermo from…
I’m taking a train to Palermo from Calabria . One of the stops in Sicily a bunch of beach goers got on … people standing up in 1st class .. packed .. is this allowed .. ? All these people don’t have assigned seats .. bit of a shit show .. didn’t pay 1st class to be in a packed cabin .. not impressed
August 14, 2026
Unprompted review
Reply from ItaliaRail
Thanks for the feedback and apologies for the delay in responding to your review. We completely understand your frustration, however as a seller of Italian train tickets, Italiarail does not have control over the operation of the train line itself, which is owned and operated by the Italian government. As a trusted partner of Trenitalia, we do forward our customers' feedback to the train line. We're sorry to hear of your poor experience and hope the rest of your trip to Italy was fantastic!
Italiarail customer service provided…
Italiarail customer service provided excellent service via email. Highly recommend Italiarail. I booked a changeable 1st class ticket and later discovered we likely would not make connection. I emailed and they quickly changed it. We arrived hours early. I booked another ticket to get to Venice early. I emailed customer service from the earlier train and they immediately processed a refund. I wasn't expecting success, but they happily accommodated. This was stellar service.
July 25, 2026
Unprompted review
The booking experience was very clear…
The booking experience was very clear and simple. I had a question and their customer support got back to me quickly. I would definitely book with ItaliaRail again.
July 13, 2026
Unprompted review
Just a brilliant company, particularly for English people booking train tickets for Italy
Booking tickets with Italiarail was really easy, particularly if you speak English. There was good availability and the prices were excellent.
Unfortunately on this occasion I had to cancel my trip for personal reasons, so I contacted the customer services team to cancel my tickets and get a refund. My tickets were cancelled and I got a refund agreed without any fuss within 24 hours.
Just a brilliant company all round. I will definitely use them in the future and recommend them to friends and family.
June 29, 2026
Dishonest Company
Purchased a fully refundable train ticket. When I contacted them for a refund, 3 months before departure, I was informed that since the ticket is post departure that they will not give a refund. I attempted to cal and was told the lines are busy and was disconected. Stay away from this company they are dishonset and just want your money.
June 28, 2026
Unprompted review
A dishonest company.
Please understand that when you book with ItaliaRail, you are booking with a reseller that has neither the ability nor inclination to help you. Further, when a train is canceled in Italy due to a strike (or whatever else), they will try to deny that it happened, even when presented with direct contrary evidence. A truly disingenuous purveyor of an inflated price product for non-Italian suckers.
June 23, 2026
Unprompted review
Reply from ItaliaRail
Thank you for your feedback.
We take the word 'dishonest' seriously — it is not a characterization we recognise, and it is not one we will simply let stand.
Italiarail is the world's largest seller of Italian train tickets outside of Italy, and has been doing so for over 20 years. Our customers span every nationality and every level of travel experience — and the trust they place in us is something we also take seriously. We have over 70,000 5 star reviews and a Google rating of 4.7 stars.
Despite having to deal with 3 successive train strikes over a 4 week time period, we have successfully resolved thousands of customer queries. Your suggestion that we have 'neither the ability nor the inclination to help' does not reflect the standard thousands of our customers experience every year — but it does tell us we fell short for you, and that matters. As such, it is imperative that we look into your individual case to understand the issue more fully. If you could email me directly at rfuller@wandrian.com with an explanation of the issue, I will investigate personally.
Richard Fuller, VP Traveler Success, ItaliaRail
I haven’t received a response from my…
I haven’t received a response from my email request to change my train time and the customer service numbers listed do not work. I recommend calling it now to see if it works before you book. I will be more careful in the future of recognizing when it’s a :rd party company and book directly with the train company.
June 7, 2026
Unprompted review
Reply from ItaliaRail
Thank you for your feedback. We sincerely apologize for the delay in responding to your request and understand how frustrating that experience can be when you're trying to make changes to your travel plans.
After reviewing your case, it appears that a member of our Traveler Experience team has since responded to your inquiry. During the period when you contacted us, our team was experiencing an unusually high volume of requests due to circumstances outside of our control (rail strikes and infrastructure disruptions affecting major routes). While this is not an excuse, it did impact our response times, and we regret any inconvenience caused.
We take great pride in the level of service we provide to our customers. In fact, the flexibility and support options we offer exceed those available directly through the train operator themselves, which is one of the reasons we are a preferred seller for North American travelers visiting Italy.
We appreciate your patience and the opportunity to assist with your journey. We hope you have a wonderful trip and enjoy everything Italy has to offer.
Buon viaggio!
ease of buying tickets
March 2, 2026
Super customer service
Super customer service! I needed to change the time of my train departure I got an email response within 10 minutes confirming the change with the new tickets!
March 4, 2026
Quick & Kind
I e-mailed them for assistance with changing my ticket time, and they were so fast to respond, took care of it right away, and were so polite and quick to answer! Amazing customer service!
February 25, 2026
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