Iconsfootwear Reviews 

122
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 116 reviews, most reviewers were unhappy with their experience overall. People frequently encountered frustrating hurdles when trying to obtain refunds, often facing unexpected expenses for returning items back to overseas locations. Customers also stated receiving incorrect sizes, poor quality materials, and items that looked completely different from the website photographs. Though some buyers encountered significant problems, a small portion of people felt that certain footwear choices provided pleasant comfort for all-day wear. Consumers mentioned that these specific models felt lightweight, matched casual outfits nicely, and arrived with proper packaging and prompt delivery updates. Buyers also appreciated helpful sizing guides and polite communication when tracking their parcel status.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide split in satisfaction levels. On one... See more

Quality

Customers consistently note ambiguous experiences with quality, reflecting a high level of disagreement.... See more

Refund

Reviewers mention negative feedback about refund experiences, consistently reporting difficulties in... See more

Delivery service

Consumers find delivery service to be ambiguous, experiencing a mix of extended wait times and prompt... See more

Order

Users describe ambiguous interactions with order processes, reflecting a clear split in customer experiences.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

These platform slides are some of the best casual shoes I've bought in a long time. They're easy to slip on, making them ideal for quick errands or just relaxing at home, and the cushioning feels sof... See more

Rated 4 out of 5 stars

The retro sneakers feel lighter than expected and look good with almost anything. Wore them all day once and my feet didnt hate me, so that’s a win.

Rated 4 out of 5 stars

Excellent item. What I saw was what I got. Good packaging and delivery. It didn't arrive within the time frame I expected. Generally, it was worth it

Rated 1 out of 5 stars

Update: This is a scam company based in China. They do send you shoes but they are of poor quality and if something goes wrong you have no recourse. Sent the wrong size, it took two weeks for... See more



Contact info

2.8

Average

TrustScore 3 out of 5

122 reviews

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2.8

All reviews

(122)

122 reviews in the last 12 months

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Rated 4 out of 5 stars

I needed something simple for work so I…

I needed something simple for work so I went for a pair of new balance trainers in a neutral colour. They look really good with chinos and are much easier on my feet than the smarter shoes I normally wear. The pair arrived in the proper branded box and everything looked authentic to me. Very pleased with the quality.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Sizing of their footwear.

I normally take a size 6. However 6 in boots I ordered were nipping my feet. I was able to get a pair in a bigger size by just paying the shipping fee and they let me keep the original pair which I will gift or donate. Was very happy with this outcome.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

I left it quite late to order my…

I left it quite late to order my birkenstock arizona sandals before going away and was convinced I’d have to buy another pair locally. They were dispatched quickly and the tracking kept updating until they arrived. The sandals came in good condition and looked like genuine birkenstocks from the details and finish. I wore them almost every day of the trip and was really pleased with them.

August 5, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM SCAM

SCAM SCAM SCAM. This company list themselves as being based in Amsterdam but the goods are coming from China and will takes 4 weeks despite then advertising Royal Mail delivery . I'm sure these will fake Birkenstocks when they arrive and I realised this and tried to cancel the order even though tracking shows it's not been handed the carrier and they won't cancel. AVOID AVOUD AVOID.

August 23, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t touch them with a barge pole

Should have read the reviews here before ordering ‘Birkenstocks’ as they are clearly fakes.

Took two weeks to get to me, contacted them immediately to let them know that they had sent to wrong size and that I thought they were fakes. At this point I requested a refund and was offered a

15% discount offered by ‘Muriel’
20% discount offered by ‘Muriel’

Have requested that they cover postage costs as they sent wrong size and reiterated I thought they were fakes.

Now I have to pay for postage to return them. Incidentally the packages had a postage address in Feltham but they want me to return to Holland.

If you like banging your head against a brick wall, then this is the company for you.

Lesson learned! And Icons Footwear reported to Trading Standards

August 29, 2026
Unprompted review
Rated 4 out of 5 stars

Bought a pair of new balance sneakers…

Bought a pair of new balance sneakers because I wanted something cleaner than my usual trainers for meetings and days in the office. They look great with dark trousers without feeling too formal. I checked the stitching, labels and box when they arrived and everything looked genuine and well made. I’ve already worn them several times because they’re comfortable enough for a full day.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a pair of new balance trainers…

Ordered a pair of new balance trainers and the purchase went smoothly. The shoes arrived in their new balance box and the sizing, labels and finish all looked right. They were comfortable straight out of the box which was the main thing for me. Delivery came within the timeframe shown when I ordered.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

I got a pair of birkenstock boston…

I got a pair of birkenstock boston clogs in taupe and wore them for most of the day on the first weekend. They felt comfortable much quicker than I expected and never felt heavy after a lot of walking. The suede, buckles and footbed all looked genuine and properly finished. Really happy with them and I can see myself wearing these all the time.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

My new balance sneakers needed barely…

My new balance sneakers needed barely any breaking in compared with other trainers I’ve bought recently. I wore them for a full office day the first week and there was no pressure around my toes or heel. The sizing guide helped me choose correctly and everything about the pair looked genuine when they arrived. The comfort is probably the main reason I’d buy another pair.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

I bought them for autumn outfits and…

I bought them for autumn outfits and ended up wearing them much more than planned. The fit felt secure without squeezing, and they looked especially good with straight leg denim. Even after walking around for a couple of hours they were still comfortable.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

The safety runners I ordered were…

The safety runners I ordered were fantastic very light and when you are on your feet all day these shoes are so comfortable they are simply the best safety shoes I have ordered absolutely fantastic I would 100% recommend these shoes

August 6, 2026
Unprompted review

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