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ICA Försäkring Reviews 

2,786
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

ICA is always a reliable and great option, thanks for the great service over all thr many years!

Company replied

Rated 5 out of 5 stars

ICA Försäkring is brilliant. While not the cheapest on the market*, ICA Försäkring is worth it, knowing we’re covered in all eventualities, including the extras to substantiate the insurance.... See more

Company replied

Rated 1 out of 5 stars

This is the worst insurance company I have ever encountered. Lies upon lies.Draging out and delaying a simple matter of mine and asking the same questions week after week. Example : You need to fill... See more

Company replied

Rated 4 out of 5 stars

worked great for me no problems and it was cheap compared to other people only fixed a expensive sofa with the insurance tho

Company replied

Company details

  1. Personal Insurance Company
  2. Accident Insurance Company
  3. Auto Insurance Agency
  4. Home Insurance Agency
  5. Life Insurance Agency
  6. Travel Insurance Company

Written by the company

Vi på ICA Försäkring älskar försäkringar, men vi förstår att du kanske inte gör det. Därför strävar vi efter att ha försäkringar som är både enkla och omfattande, för att du ska kunna göra rätt val för just dig. De allra flesta försäkringarna hos oss är topprankade av Konsumenternas Försäkringsbyrå och du hittar något för allt och alla du tycker om. Som till exempel bilförsäkring, hemförsäkring, husförsäkring, olycksfallsförsäkring, båtförsäkring, hund- och kattförsäkring, reseförsäkring, husvagns- och släpvagnsförsäkring och MC-försäkring. Välkommen till ICA Försäkring!

ICA Försäkring - Sveriges nya försäkringsbolag

Written by the company

Riktigt bra försäkringar till schyssta priser
Ett av Sveriges snabbast växande försäkringsbolag för privatpersoner. Spara pengar på bra försäkringar redan idag du också!

ICA-bonus

Alltid ICA-bonus på premien

Du får ICA-bonus på din försäkringspremie på samma sätt som när du köper mjölk! Dessutom andra bra erbjudanden på ICA.

Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

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3.9

All reviews

(2,786)

503 reviews in the last 12 months

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Rated 5 out of 5 stars

ICA is always great!

ICA is always a reliable and great option, thanks for the great service over all thr many years!

May 5, 2026
Unprompted review
ICA Försäkring logo

Reply from ICA Försäkring

Thank you for your review. We greatly appreciate your feedback and are pleased to hear that you are happy with your insurance with us.

Rated 3 out of 5 stars

It's fairly standard service that i…

It's fairly standard service that i got. The job gets done, but i think there is definitely room for extra mile.

April 9, 2026
Unprompted review
ICA Försäkring logo

Reply from ICA Försäkring

Thank you for your feedback. We acknowledge that your experience could have been better and we are continuously working to improve our level of service.
Kind regards, Hanna ICA Försäkring

Rated 4 out of 5 stars

worked great for me no problems and it…

worked great for me no problems and it was cheap compared to other people only fixed a expensive sofa with the insurance tho

March 6, 2026
Unprompted review
ICA Försäkring logo

Reply from ICA Försäkring

Hi Hailey! Thank you for your feedback. We’re glad to hear that everything worked well for you and that there were no issues. We also appreciate your comment regarding the cost compared to other providers. Should you need any further assistance in the future, please don’t hesitate to contact us. / Amelia

Rated 3 out of 5 stars

Bara betaler

Bara betaler.

January 2, 2026
ICA Försäkring logo

Reply from ICA Försäkring

Hej Mats, tack för ditt omdöme! Om det är något i din försäkring du önskar få hjälp med är det bara att höra av dig till oss.
Önskar dig en fin dag! / ICA Försäkring

Rated 2 out of 5 stars

Asked for help twice but didn't get…

Asked for help twice but didn't get any. Raising my price every year but it doesn't cost you more to be my insurance company. I'll probably change..

January 1, 2026
ICA Försäkring logo

Reply from ICA Försäkring

Hi! I'm sorry to hear that you didn’t receive the help you expected, and I understand your frustration regarding the yearly price increases. Your feedback is important to us, and we take your concerns seriously. Have a nice day! / ICA Försäkring

Rated 1 out of 5 stars

"Avoid at all cost" - Fraud company

This is the worst insurance company I have ever encountered. Lies upon lies.Draging out and delaying a simple matter of mine and asking the same questions week after week. Example : You need to fill this paper first week, then the week after the same questions but with minor changes...and so on until several months goes by. There's a reason they're not even top 15 and people complaining about how bad they actually are. Still until today i haven't heard anything if my car will be fixed or them paying out a reasonable amount. Though the damage inspection was made 5 days after the accident and time has passed by. They keep changing adminstrators all time, so you lose track who is actually managing your issue. In the mean while you lose money and time chasing them in order to have a simple answer. --Renovation or Scrap/cashing ?? You've been warned people, don't say i didn't warn you. Best of luck to you all out there and please stay away from this crook insurance company ICA.
Stay safe!

September 18, 2025
Unprompted review
ICA Försäkring logo

Reply from ICA Försäkring

We’re sorry to hear that your experience didn’t meet your expectations. Your feedback is valuable, and we’re continuously working to improve our processes and service.

Rated 5 out of 5 stars

ICA Försäkring is brilliant.

ICA Försäkring is brilliant.

While not the cheapest on the market*, ICA Försäkring is worth it, knowing we’re covered in all eventualities, including the extras to substantiate the insurance.

Thankfully we’ve not had to use it yet, but I’m sure with how easy it was to sign up and get insured that the claims process would also be just as easy.

Paying a little extra is also made worth it by receiving ICA points each month for the amount your insurance costs which normally helps us move into a higher bonus bracket!

(*Latest comparison made for an 82sqm apartment on 2024/05/14, ICA was the 2nd cheapest. Only Dina Försäkringar were cheaper, at a comparable level of insurance.)

May 16, 2024
ICA Försäkring logo

Reply from ICA Försäkring

Glad to hear you are satisfied. Thanks for your review and have a nice day!

Rated 5 out of 5 stars

Bra service

September 19, 2023
ICA Försäkring logo

Reply from ICA Försäkring

Hej Rolf!

Tack för ditt fina betyg och dina varma ord!

Riktigt kul att du är nöjd med vår service!

Önskar dig en fin helg!

Med vänlig hälsning,
Per-Olof
Försäkringsrådgivare
ICA Försäkring

Rated 3 out of 5 stars

Men va fan!@

September 8, 2023
ICA Försäkring logo

Reply from ICA Försäkring

Hej Åke!

Vad har hänt? Ring oss gärna på 033 - 47 47 90 så hjälper vi dig.

Med vänlig hälsning,
Per-Olof
Försäkringsrådgivare
ICA Försäkring

Rated 5 out of 5 stars

Allt helt ok "so far"

September 17, 2023
ICA Försäkring logo

Reply from ICA Försäkring

Hej Per!

Tack för ditt fina betyg!

Hoppas att vi alltid kommer vara till belåtenhet!

Önskar en fin dag!

Med vänlig hälsning,
Per-Olof
Försäkringsrådgivare
ICA Försäkring

Rated 5 out of 5 stars

Bra service.

July 25, 2023
ICA Försäkring logo

Reply from ICA Försäkring

Hej,
Tack för ditt fina omdöme och att du delar med dig!
Ha en bra dag!
/Emma, ICA Försäkring

Rated 3 out of 5 stars
ICA Försäkring logo

Reply from ICA Försäkring

Hej Inger!

Tack för att du delar med dig!

Jag hoppas verkligen att vi kommer att kunna erbjuda e-faktura framöver. Det är många som efterfrågar det och jag vet att det är något som diskuteras men jag vet tyvärr ej om/när det kan tänkas erbjudas.

Önskar dig en härlig helg!

Med vänlig hälsning,
Per-Olof
Försäkringsrådgivare
ICA Försäkring

Rated 1 out of 5 stars

Terrible customer service regarding contracts

We have now cancelled our insurance, just want to write it here that this is the worst company we have ever had to deal with regarding customer service. Our insurance auto renewed (at a high price) and when we rang on two occasions your service had no interest in keeping us as customers, just told us tough luck and you will have to change provider at end of term. No option to renegotiate or anything. Awful.

August 19, 2022
Unprompted review
ICA Försäkring logo

Reply from ICA Försäkring

Hello! Thank you for your feedback! We're sorry you fell that the customer service wasn't up to par. It is good to know though that the auto-renewal of the insurance is standard as to not risk a customer becoming uninsured if the miss the end of the insurance term. A new policy letter with the new premium is always sent to the customer 30-40 days prior to the renewal so that the customer may change insurance company if they want to. Best regards, //Per-Olof

Rated 1 out of 5 stars

Bad insurance company

First - insurance is overprised as hell. You can get home or car insurance for half a price in a reputable company under same conditions.
Second - they won’t cancel insurance until full period is over (it’s always a year).
Third - home insurance compensation is not covering full damages (i.e. you laptop is broken by kids, they will cover like 30% of the cost unless it’s brand new).
Bad business, don’t deal with them.

August 2, 2022
Unprompted review
ICA Försäkring logo

Reply from ICA Försäkring

Hello, thank you for your feedback!

A one year term on home insurances is the standard as are deductions on damages based on the age of the item. You can find independent information about home insurances with the consumers association here: https://www.konsumenternas.se/forsakringar/boendeforsakringar/hemforsakringar/nar-galler-forsakringen/

Best regards //Per-Olof

Rated 1 out of 5 stars

No responsibility

Do not take responsibility to fully repair a damage to a car.

April 15, 2022
ICA Försäkring logo

Reply from ICA Försäkring

Hey! Thanks for your review. Unfortunately, we can not go into claims, but then you should contact your claims manager or our claims department. Wish you a nice day / Christoffer

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