Last time on our return journey from India to Sweden.Gjendidige accepted finally our extra expenses in Kolkata,India due to cancillation of our original Qatar flight due to the war in the middle east.... See more
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We travelled to Thailand and one of us had to be hospitalized and the other had a blood test etc. The entire claim process was very straightforward and the money was credited within a week. Very smoot... See more
Company replied
I had an issue with the air suspension system. I booked myself a service by an authorised service place and reported the issue to the insurance company. Everything went smooth and I just paid the self... See more
In Gjensidige's large travel insurance, you are completely uninsured within the EU for medical care. You have to use your own insurance, which everyone has through their health insurance card. Public... See more
Company details
Written by the company
Gjensidige grundades i Norge för över 200 år sedan. Allt började med en tanke om gemenskap – brann det på granngården kunde den byggas upp igen med hjälp av det människor hade betalt in till den gemensamma ”brannkassen". Idag är vi det tredje största försäkringsbolaget i Norden och vi erbjuder trygga och prisvärda försäkringar för din bostad, dina fordon och dig själv.
Vi strävar alltid efter att bli bättre
Hör gärna av dig med dina synpunkter
Anmäl din skada på gjensidige.se, vi svarar inom 24 timmar. Nio av tio är kunder är nöjda med vår bilskadehantering.
Contact info
Kungsgatan 47 B , 111 56 , Stockholm, Sweden
- 0771-326326
- gjensidige.se
4.1
Great
6K reviews
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Fast, Helpful, Reliable
Super positive experience. My insurance case was handled quickly, and the team was always helpful and responsive. I'd definitely recommend Gjensidige to others.
August 21, 2026
the counselor I spoke on the phone was…
the counselor I spoke on the phone was very heplful, aven I didn't speak very vel Swedish
July 30, 2026
Last time on our return journey from…
Last time on our return journey from India to Sweden.Gjendidige accepted finally our extra expenses in Kolkata,India due to cancillation of our original Qatar flight due to the war in the middle east. Due to misunderstanding ,we did not have any receipt but theu trusted us.Always Gjendige has been customer friendly.We now live in Sweden but have found them due to our good relation in Norway.They are customet friendly.
April 6, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I had a bad experience
I had a bad experience. If something happens to your belongs They will try to not compensate.
Other insurance are much better and costumer services much better.
June 4, 2026
Unprompted review
Reply from Gjensidige Försäkring
Hi Abas! Thank you for taking the time to leave a review. If you want us to look at your case again or need to clarify something, you are always welcome to contact us skador@gjensidige.se. Sincerely, Emily, Gjensidige
I had a bad experience
I had a bad experience. They will find anything to not compensate . 💩💩💩
June 2, 2026
Unprompted review
Reply from Gjensidige Försäkring
Hi Tt! Thank you for taking the time to leave a review. If you have any feedback to us regarding what we can do better, you are always welcome to contact us. Sincerely Emily, Gjensidige
Reply from Gjensidige Försäkring
Hi Daniel
Thank you for your wonderful review. So glad everything is working smoothly.
Wish you a great day!
Sincerely, Caroline at Gjensidige
I did not get the concession when I…
I did not get the concession when I signed the extra insurance policy.
May 15, 2026
Five Months Later and Still Not…
Five Months Later and Still Not Properly Restored
My experience with Gjensidige has been deeply disappointing.
It took five months to get my apartment back after a water damage claim. The restoration contractor selected through the process, Sluta Riv, delivered work that appears unprofessional and incomplete, including poor paint finishing, unresolved construction dust, and what appears to be an improperly sealed sewage connection causing odor in the bathroom.
Despite these unresolved issues, the case was treated as if it were complete, forcing me to request a final inspection myself to address defects that should have been identified before closure.
An insurance claim is already stressful enough. What you expect is competent coordination, quality control, and a properly restored home. That was not my experience here.
May 14, 2026
Reply from Gjensidige Försäkring
Hi Mary!Thank you for taking the time to leave a review. If you want us to look at your case again or need to clarify something, you are always welcome to contact us. Best Regards Emily, Gjensidige
at the beging was great but than next…
at the beging was great but than next year they increse the price significantly
January 5, 2026
Reply from Gjensidige Försäkring
Hej Asif
Tack för ditt fina omdöme. Det gläder oss att du är nöjd.
Önskar dig en fortsatt bra dag
Hälsningar Caroline på Gjensidige
Travel insurance claim extremely smooth
We travelled to Thailand and one of us had to be hospitalized and the other had a blood test etc. The entire claim process was very straightforward and the money was credited within a week. Very smooth handling of the case!
December 18, 2025
Reply from Gjensidige Försäkring
Hej Rajesh
Tusen tack för ditt fina betyg. Vad härligt att höra att du fått den hjälp dom behövdes och upplevt det smidigt.
Önskar dig en fortsatt bra dag
Hälsningar Caroline på Gjensidige
Teka
Our Guidelines for Reviewers go into depth on many subjects. It may be more information than you need. Here are some of the key things to be aware of:
December 15, 2025
Reply from Gjensidige Försäkring
Hej Teka,
Tack för ditt fina omdöme. Roligt att höra att du är nöjd.
Hälsningar Nadine på Gjensidige
Bra telfonservice
November 28, 2025
Reply from Gjensidige Försäkring
Hej Jan-Erik
Vad härligt att höra att du upplever servicen i telefon bra. Tack för ditt fina betyg.
Önskar dig en fortsatt fin dag
Hälsningar Caroline på Gjensidige
_ From mob _
_ From mob _
Good luck to all
living correct!
Hello to all here.
From the creator and owner of: dennisinthereality (point) nu
_
October 15, 2025
Reply from Gjensidige Försäkring
Hej Stefan,
Tack för ditt omdöme och härligt att höra att du är nöjd.
Ha en fortsatt fin dag
Hälsningar,
Nadine på Gjensidige
Reply from Gjensidige Försäkring
Hej Mads
Vad roligt att du upplevt en hjälpsam och snabb hantering i mötet med Gjensidige.
Stort tack för ditt fina omdöme och för att du är kund hos oss.
Ha en fortsatt fin dag
Hälsningar Caroline på Gjensidige
Extemely unreliable! The worst insurance company that I ever known. Very late on their services. Always, looking for all sorts of excuses not to cover the cost!
Extremely unreliable!
@Emily, I have taken several attempts to convince Gjensidige to review our cases (related to our cars and house incidents). You guess what, absolutely POINTLESS. We realised that we don't get anywhere, unless we take the cases to court and pursue legal actions (costly and time-consuming) or move on!
Unfortunately, we couldn't afford to take the legal route, got robbed by you (as a premium customer), and decided to move on.
Of course, you are a cheaper option in the market, but indeed a great gamble.
I also think some of the Gjensidige employees at the claim department are extremely unprofessional and impolite!
I can write a history book about how unreliable you are!
July 24, 2025
Unprompted review
Reply from Gjensidige Försäkring
Hi Houman! Sorry to hear that. If you want us to look at your case again or need to clarify something, you are always welcome to contact us. Sincerely, Emily Gjensidige Försäkring
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