Industrial Alliance Reviews 

4
TrustScore 2.5 out of 5

2.6

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Company details

  1. Insurance Agency
  2. Business Insurance Company
  3. Financial Consultant
  4. Income Protection Insurance Company
  5. Insurance Broker
  6. Insurance Company

Information provided by various external sources

Contact an iA Financial Group (Industrial Alliance) advisor today for your insurance, savings and loan needs.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

4 reviews

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1-star

No history of asking for reviews

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2.6

All reviews

(4)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible customer service, no trustworthy advisors.

Terrible customer service was connected with a French speaking advisor requested an English speaking advisor they declined to provide me one. Then they provided all documents in French to which I could not read them advisor would not answer her phone or emails, to send English documents. Advisor also made unauthorized purchases with my non registered investment account (*unauthorized purchase amount of 100K CAD*)Customer service hangs up on you while you’re speaking puts you on hold for unexplained reasons mid conversation would never recommend business with this company. Worst experience I’ve had with a banking/ investment service.

July 16, 2026
Unprompted review
Rated 1 out of 5 stars

Harrowing experience

Dealing with iA has been the worst experience of my life- and I got hit by a truck last year.

I was injured in a car accident last year, living with a traumatic brain injury as a result. iA spent 10 months "reviewing" my claim and subsequent appeal. My employer wrote a detailed explanation as to why they cannot modify my senior leadership role to accommodate my medical restrictions. My family doctor and a specialist have both submitted the requested documentation to support my diagnosis, and yet iA refuses to grant me benefits. I have escalated this matter with my lawyer. If you are shopping for LTD coverage, please steer clear of this company.

July 6, 2026
Unprompted review
Show reviews in all languages. (4 reviews)

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