Insurama Reviews 

Every easy to work Pround

Insurama es la empresa más incompetente, irresponsable y abusiva con la que he tratado. Evítalos a toda costa.

Llevo intentando resolver un problema muy simple desde el 29 de marzo, cuando envié a Insurama un “Certificado de Movimientos de Cuenta” oficial de Banco Santander, que demuestra de forma irrefutable que pagué los 19,99 € del 25 de marzo. El certificado muestra claramente:

• Fecha de la operación: 25/03/2026
• Comercio: INSURAMA BROKER, A Coruña
• Importe: 19,99 €
• Tipo de operación: Compra por internet
• Certificado emitido: 29/03/2026, firmado digitalmente por el banco

Es prueba bancaria oficial, pero Insurama sigue diciendo que el pago “no aparece” en su sistema.

Desde entonces, he enviado correos el 29 de marzo, 17 de abril, 24 de abril y 26 de abril a clientes at insurama.
No han respondido a ninguno. Ni uno solo.

En lugar de corregir su propio error, continúan cobrándome repetidamente un pago que ya he realizado. He dejado claro que no voy a pagar dos veces y que no pienso hacer más pagos hasta que registren correctamente el de marzo.

Cuando llamé, me dijeron que “no pueden ayudarme” y que debo escribir por correo electrónico — pero ignoran todos los correos. Parece totalmente deliberado.

Para colmo, cuando contraté la póliza, se aprovecharon de que no hablo español. Me presionaron, me apresuraron y prácticamente me obligaron a firmar una póliza que no podía entender bien. Eso es explotación, no atención al cliente.

Dependo del correo electrónico por la barrera del idioma, y ellos se niegan a responder, dejándome sin ninguna vía para resolver un error que es exclusivamente suyo.

En mi experiencia, Insurama actúa como estafadores:

• Ignoran pruebas bancarias oficiales
• Siguen cobrando la tarjeta sin motivo
• Se aprovechan de clientes que no hablan español
• No responden a ningún correo
• Te atrapan en una póliza que no entiendes

Recomiendo encarecidamente evitar Insurama por completo.

POSTSCRIPT / POSDATA

Insurama has now replied publicly. However:

1. They applied my March payment to the wrong date. It was paid on 25 March, but they recorded it as 5 May. This must be corrected.
2. Their claim that they “responded to all my messages” is false. They only replied on 5 May, and only to my email of 24 April. They ignored 29 March, 17 April, and 26 April.
3. Their statement that the policy was “correctly contracted” is misleading. I said NO to insurance, have a witness, and did not knowingly sign any contract. They exploited my inability to understand Spanish.
4. I am concerned they will ignore my cancellation request later this year.

This serves as formal notice that I intend to cancel the policy at the earliest possible date, September 2026.
I again request full ombudsman / regulatory details.

SECOND POSTSCRIPT

Thank you for replying again, but your explanations are still wrong.

• Payment date: My bank certificate proves you received my money on 25 March, not 5 May. That is when the payment should be applied to my policy. Anything else is simply incorrect.

• Communications: You only replied on 5 May, and only to my 24 April email. My emails of 29 March, 17 April and 26 April remain unanswered. Saying different departments have different timings does not excuse ignoring customers for weeks.

• Trustpilot vs customer service: I am free to contact you and to use Trustpilot as much as I like. The reason I am here is because your response times are so poor that this is the only way to get movement.

• Responsibility: Your refusal to recognise any fault is not my “perception”; it is a fact based on your actions and your delays.

• Cancellation and ombudsman: You now say I can cancel at any time, so I confirm I wish to cancel immediately and will email again citing your own words here. I have asked several times for ombudsman / external complaint details and your staff have still not provided them.

Major scam!!!! No longer have my iPhone but insurama/tusegurolmovil continues to charge my credit card $20.77 a month tried numerous times to cancel. tried to contact through Facebook, Instagram, even LinkedIn no help from this company I am canceling my credit card to ensure they cannot rip me off any further absolute scam buyer beware!

¡¡¡Gran estafa!!! Ya no tengo mi iPhone, pero insurama/tusegurolmovil sigue cargando mi tarjeta de crédito 20,77 $ al mes, intenté varias veces cancelar. Intenté contactar a través de Facebook, Instagram, incluso LinkedIn, no hay ayuda de esta empresa, estoy cancelando mi tarjeta de crédito para asegurarme de que no puedan estafarme con ninguna otra estafa absoluta, ¡cuidado con el comprador!

Todo bien, contenta con la compra

I was offered this insurance in K-tuin shop when I was buying Mac mini. I was asked to install their app and register, so I did but never signed any papers.
At home I made a quick research about their conditions and decided I'm not interested, so (again) I just didn't sign anything and let it go.
And now they tried to charge my card for monthly subscription.
It's pretty weird, isn't it? I guess now I have to cancel it somehow, while I never subscribed to their services actually.

For coverage of phones it is a very good insurance company!

BUT when they make deals with you on the telephone(even everything is being recorded) they always find some loopholes to not to have to honer there deals! They offered me a 30% discount on the price and then I made the agreement and when I got the email it was different price!! Then I called them and they told me that they could not give me the price what they offered me because this person was not aloud to give it to me!!! Now I’m stuck with them for a year more!!

insurama is a scam, they are practicing deceptive billing practices. They insured my phone, avoided paying out the insurance once it was stolen, and just to confirm what kind of companie it is, they charged me for another year of insurance a year later. I now opened a case against them with ODR European Commission, but I am planning a class action case against them eventually. Please get in touch if you have a similar experience and would like to join the law suit.

Insurama replied: get in touch- I did get in touch many times, never received a response. The only way to get any response from companies with such unethical practice is through legal action.

scam: they insured my iphone, it was stolen with their app installed, they still rejected my claim and told me lies about not having it on my phone (even though I have proof showing otherwise), months later they renewed my policy for insuring the phone that was stolen (and they know about) and they want me to pay for next 12 months. Never use! It's a scam.

Excellent service from salt bay insurance brokers

Very easy to set up

Amazing service. The replacement of my hob and oven was carried out in 5mins. Brilliant staff and brilliant delivery

Quick response

An easy process of purchasing the product and fast and affordable service, a reputable company with ease of use, communication and delivery, set-up and removal of our old product, thank you.

Worked well the first time when my iPhone case broke; second they simply refused to pay and when I inquired they sent me details in case I want to legal action~ just like a pro scammer. Customer service non existent for claims related matters . I highly recommend, you avoid. Surprised they haven’t been shut down yet

you've been wasted enough of my time so I'm not gonna bother describing why I'm giving you the lowest review possible.
i am about to cancel my insurance without even having started to avail of it.

Great value and replace old for new is ideal. Service also excellent.

Es un iPhone reacondicionado no original no puedo conectarlo al coche ni la música es real, esto es una estafa

My phone stolen and they refuse to replace after 3 years of paying insurance, the reason they gave is that I didn´t have a screenshot of my location on google maps the day before I was robbed.
Ridiculous, I´ve been robbed twice.
Don´t use them!