HeyBike Ebike Reviews 

I purchased a brand-new Heybike Villain electric bike on 6/5/26 for $1405.54, which was delivered on 6/7/26. Approximately six weeks after delivery, the e-dirtbike suffered an abnormal battery cutoff and complete electrical failure. The bike will not accept a charge, power on, or operate, rendering it unusable. I contacted customer support on 7/21 to report the defect. Over the past 6 weeks, I have cooperated extensively and in good faith with their remote troubleshooting requests which included, providing technical voltage measurements and photo/video documentation, followed instruction on 7/24 to inspect wiring connections and test the power supply versus the display and waited for several replacement parts to be shipped, including a controller sent as late as 9/2/26. None of these attempts or replacement parts have resolved the issue. The new controller failed to work and now they say it's the battery and they want to send me a new battery but it's not available until the end of the month. A battery issue is a safety concern. And were this a car, I can safely and legally claim that I purchased a lemon which is entitIed to be returned. I paid for a complete working e-dirt bike not a continuous DIY repair project. Because customer service has placed me in an endless troubleshooting cycle without resolving the core defect on a practically new bike, I am at a complete standstill. Their refuse to send this to someone higher up and said they have no email or phone number to provide me to escalate my case. I am filing a dispute with my credit card company as well as BBB and Consumer Reports.

Great bike, my kids are enjoying it. Fast Fast!! Had a couple questions on chain tension. Got a quick and informative response from support. Would definitely recommend Heybike Villian!!!

We love our Heybikes! One of the batteries started cutting out so we contacted the company and even though it had been over a year, they sent us a new battery($599) and we only had to pay shipping.

The bike was shipped and arrived safely and packaged well. It had a crimp in the front brake line and a replacement was sent in a timely manner. I was in contact with a service rep and the problem resolved on a week. I am very pleased with my Heybike Alpha

Written communications with customer were very good & timely. Having warehouse/fulfillment send wrong item 3 times unacceptable. Over 1 month waiting for 1 chainring. Customer Service gets A+
rating, Fulfillment gets F.

Very good customer service!!

Hello!
One of the biggest reason is satisfaction of this company HEYBIKE products and I’m very happy the customer support service name RACHEL. Every time have a question or need help,They’re been quick to respond,easy and genuinely interested in getting the issue sorted out.
I bought this Hero heybike trapeze mid-drive in a good price. This ebike have a lot of powered, accelerations are excellent and a very good battery life.HEYBIKE they build quality EBIKE.
Comfort is a big highlight provide excellent stability and easy to assemble. The range on the bike is outstanding.
I used this ebike going to work and now it help me to save my gas and no car for the summer. Lastly they have a warranty for the manufacturer. THANK YOU HEYBIKE! Lets go HERO TRAPEZE. ⭐️⭐️⭐️

Shipping was fast and quick. The bike was easy to put together, we actually used the HeyBike youTube video to assist. My son loves it. The charge lasts a long time, the bike is very quick and he loves it. Build quality seems legit, very happy with the purchase.

The Hey Bike is great due to the easy assembly, excellent customer service and bike function. The Hey Bike is helping me increase my exercise level.
Thanks,
PBJ

Very good quality Mars 3.0 and a very helpful customer support.

A1 customer service

Best Customer Service expirience I ever had!!

⭐ 1 STAR — I WOULD GIVE ZERO IF I COULD

I really wanted to like this bike, but unfortunately I cannot recommend this company based on both the product issues and the way their warranty/customer service has handled them.

The first major problem was the battery. The bike was unusable while I went back and forth with customer service trying to get the issue resolved. After multiple emails, troubleshooting, videos/information, and waiting approximately 2½–3 weeks, they finally determined the battery was defective and sent a replacement. That issue was eventually resolved, but it should not have taken that much effort.

Then, after finally getting the bike working, we installed the Supermoto tire set. The rear Supermoto tire was on the bike for approximately ONE WEEK before it began leaking air through the tire itself.

There was no nail, puncture, cut, or damage caused by us. I have sent them multiple videos clearly showing the problem. I even removed the rear tire completely from the wheel and sent additional documentation showing the condition of the tire.

And yet I am STILL going back and forth with this company with no actual resolution.

They continue requesting more and more from me, including now wanting me to remove the perfectly good front tire from the wheel just so they can compare it to the defective rear tire. Absolutely not. I should not have to disassemble a perfectly functioning tire because they refuse to appropriately handle a warranty claim on the defective one.

Their responses are also extremely delayed, so every new request turns into even more days of waiting and another round of emails. What should have been a very simple warranty replacement has become an exhausting, drawn-out process.

At this point, after dealing first with a defective battery and now a defective Supermoto tire that failed after only about a week of use, I am beyond disappointed.

I have kept the emails, videos, and documentation from this entire process, and they show just how much unnecessary back-and-forth has occurred with very little effort by the company to simply stand behind its product.

Buyer beware: the bike may look great, but if something goes wrong, be prepared to spend weeks emailing, troubleshooting, sending videos, and repeatedly proving the problem before you get anywhere—if you get a resolution at all.

I would give ZERO stars for the warranty/customer service experience if that were an option.

They lie on their website about their stock availabilities, we ordered when the bike we wanted said "in stock - ships in 2 business days". As soon as we purchased, we started waiting, and after 15 days of not hearing anything, we got in touch, only to be told that the bike was out of stock now. That started a month-long journey of delay after delay, which ended with us cancelling our order. This company lies to you, their support doesn't contact you when they are having issues, and they kep changing their story and dates. DON"T BUY FROM THEM

It would have to be the customer service at hey bike. I had issues, that handled it in a timely fashion, and I love my new bike

Great product, great service!

Bought a HeyBike Cityscape 2 for my wife last year. This year, very shortly after the warranty expired, she started having problems with the display. I emailed support and they replied quite quickly. We were back and forth a few times and they walked me through the fix. Has been working well ever since. They were very easy to deal with and very responsive.

Excellent experience my son loves the bike holds charge for a very long time. Customer service was excellent. My nephew just ordered him one

Great bike and excellent customer service! I highly recommend Heybike.

Based on our experience my husband bought 2 additional bikes, one for me and our son.