It’s always a bit of a gamble buying from a picture, especially when it’s an important gift but the little bear that l ordered really exceeded my expectations. It was well packaged, not squished in at... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellant custermer service , i contacted them worried my order would not arrive before my daughter went away as the gift was for her.They were able to change the Royal Mail to 24 hour from 48 hour t... See more
I ordered earrings for my granddaughter who was celebrating her 7th birthday. Unfortunately they were not going to arrive in time for her birthday so HBD went above and beyond and allowed me to coll... See more
I offered a chain and bracelet as a gift- it was so delicate and beautiful.Delivery was efficient and gift box and bag look great. Loved it so much I ordered a chain and bracelet for my grand daughter... See more
4.8
Excellent
703 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 month
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Beautiful present!
Great communications! Fantastic items! Quick delivery considering item custom made! Beautiful present! Will be happy to order again from this fantastic business and do recommend!
November 3, 2026
Unprompted review
The jewellery I ordered was beautiful
The jewellery I ordered was beautiful, there was a slight damage to the catch however once I contacted the company a new order was sent out….great customer service will definitely recommend and be buying from here again
October 16, 2026
Unprompted review
Quick delivery and lovely product
Quick delivery and lovely product. Bought for a friend but I have also been gifted a product from HBD before too and loved it!
November 2, 2026
Unprompted review
I liked the customised necklace but the…
I liked the customised necklace but the earrings are quite small for that money.
November 2, 2026
Unprompted review
Lobely name necklace for my nieces…
Lobely name necklace for my nieces birthday
October 31, 2026
Unprompted review
The order process is very easy and the…
The order process is very easy and the item arrived quicker than expected. The quality of the necklace is better than anticipated and it really looks worth the price. Will definitely shop here again.
November 3, 2026
Unprompted review
Came quick
Came quick
And I’m so so happy with the results
My daughter will love it
I got her a necklace with my grandsons names on and it’s really perfect
October 30, 2026
Unprompted review
Beautiful bracelets
Beautiful bracelets. Just what I wanted. Two perfect gifts.
Came in good time and good quality.
November 2, 2026
Unprompted review
Hello
Hello, lovely Christmas gift for a special little girl, I’m sure she will love wearing her bracelet. Very smooth ordering, great quality & delivered on time,thank you xx
November 2, 2026
Unprompted review
Quick and easy service.
November 2, 2026
Unprompted review
Really quick service and amazing…
Really quick service and amazing jewellery
November 1, 2026
Unprompted review
Great product
The product is exactly as ordered, it looks lovely and was sent quickly.
October 23, 2026
Unprompted review
The necklace is very nice and pretty…
The necklace is very nice and pretty but very delicate and has bent multiple times even though I only bought it 2 weeks ago
November 1, 2026
Unprompted review
Wonderful company
Wonderful company! Customer service was a amazing when I had a question regarding something and the jewellery very well made!
October 30, 2026
Unprompted review
Ordered x2 name bracelets in the gold…
Ordered x2 name bracelets in the gold vermeil, one with each of my daughter’s names on them. They arrived and I was happy with them however within the first week one of the two bracelets bent out of shape putting my newborn into her car seat. I reached out and was told this was not covered under a type of warranty and so I would have to pay to receive a new one. Fast forward 3 months the second bracelet has also bent out of shape and where I have worn it for the whole time it’s also started to discolour. Note: due to having a newborn I don’t wear any perfumes or lotions. Overall I am super disappointed with the quality of the items considering I paid £90 in total and both were unwearable by the time I’d finished paying my Klarna on them!
August 29, 2026
Unprompted review
Reply from Hbd Jewellery
Hi Sinead,
Any item that breaks due to a manufacturing fault is covered under our warranty, however unfortunately as the item was caught and bent out of shape, this would class as accidental damage, which we are unable to cover under our warranty.
We fully understand how frustrating it can be when items are accidentally damaged, so we did offer a replacement of your item with a small fee to cover the cost of doing so, which you declined.
To address the other issues reported -
In your recent emails, you explained to us that just one of your bracelets had been caught and bent. There was no mention of any discolouration or a second bent bracelet. We'd be happy to investigate these new issues for you if you'd like to reach out to customer services.
Great shopping experience
Great experience right from order to delivery - good communication from company throughout and when item arrived it appears good quality for the price paid and was well presented .
October 19, 2026
Unprompted review
Sterling service
A very good company to deal with. Very good service.
Very pleased with my silver charm bought for my 16 year old grandaughter.
October 24, 2026
Unprompted review
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