Nice well sized ( finally) hair clips for my extremely long hair. Delivery took a long time and also one of them came chipped, but I couldn’t be bothered with a return. Overal nice, but would have lov... See more
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See what reviewers are saying
I got a great hairbrush, to be fair. However—be wary if you live in the Americas. To return products: A) you must email them within 14 days. B) Then send them the item back at your own cost -- yo... See more
Company replied
I'm suffering from frizzy hair and it gets worse when the weather appears with high humidity , since I used hairlust heavenly smooth leave in cream the frizziness reduced by 75% which is a percentag... See more
Company replied
Love my bamboo sleep bonnet… 🥰customer care team very responsive. ❤️ I had an issue with delivery, resolved. (I posted a one star review that I cannot remove, now that HairLust has resolved my iss... See more
Company replied
Company details
Written by the company
Hair care beyond the look; clean, conscious, and seriously effective hair care. With its colorful and playful branding, Copenhagen-based Hairlust offers a wide range of innovative, high-quality, clean and certified organic hair products.
Contact info
Strandgade 4B, 1., 1401, Copenhagen, Denmark
- info@hairlust.com
- hairlust.dk
4.1
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Avoid
Avoid. It has wooden splinters coming off, can't brush hair with such a thing. Plus the refund is a headache.
July 7, 2026
Unprompted review
Reply from Hairlust
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience. 💚
This is certainly not the quality we aim to deliver, and we'd really like to hear more about what happened. Please feel free to reach out to our customer care team with a few more details.
Your feedback is valuable to us, and we appreciate you bringing this to our attention.
wonderful product
wonderful product . I have very dry fluffy hair and after using the hydrating mask my hair felt nourished .
July 15, 2026
Unprompted review
Reply from Hairlust
Thank you for your wonderful review! We're so happy to hear that our Hydrating Hair Mask helped nourish your very dry, fluffy hair and left it feeling healthier. It means a lot to know the product made such a positive difference for you. We truly appreciate your support and hope you continue to enjoy your Hairlust products!
Nice well sized ( finally) hair clips…
Nice well sized ( finally) hair clips for my extremely long hair. Delivery took a long time and also one of them came chipped, but I couldn’t be bothered with a return. Overal nice, but would have loved both clips arrived in a perfect condition.
June 26, 2026
Unprompted review
Reply from Hairlust
Thank you for your kind feedback. We’re happy to hear that the hair clips work well for your long hair. We’re sorry to hear that one of them arrived chipped and that the delivery took longer than expected. We’ll make sure your feedback is passed on, as we always want our products to arrive in perfect condition. We appreciate you sharing your experience with us.
Great hairbrush—but Return Policy is the Worst! (You pay return postage to Denmark)
I got a great hairbrush, to be fair. However—be wary if you live in the Americas. To return products:
A) you must email them within 14 days.
B) Then send them the item back at your own cost -- you won't be reimbursed for delivery.
C)They're in Denmark, so postage would be crazy.
Don't order their products if you're not 100% sure what you want, because returns are just not reasonable, nor are they at all helpful about it.
July 1, 2026
Unprompted review
Reply from Hairlust
Hi,
Thank you for sharing your feedback. We understand that return costs can be an important consideration when placing an order.
Our return conditions are clearly stated in our terms and conditions, as well as on our website, before completing a purchase. The cost of returning an order depends on the country you are returning the package from, as international return shipping costs vary between countries.
As a Danish company, our warehouse is located in Denmark, which means that customers returning from countries outside Denmark may experience higher shipping costs compared to domestic returns. We always recommend reviewing our return policy before ordering to ensure you are aware of the process and any potential costs.
We appreciate your feedback and will continue working to make our policies as clear as possible for our customers.
All great brilliant service
June 20, 2026
Unprompted review
Reply from Hairlust
Thank you for your kind feedback. We’re glad to hear you’re happy with our service, and we appreciate you taking the time to share your experience.
Sent an obviously used product
Unfortunately, when the goods arrived, one of them was already opened and clearly used. I immediately took photo after unpacking the box and sent it to the seller. They responded that it happens and the missing space can be just air. Which from the photo i sent them it obviously isn’t ”just air”.
At first I didn’t want to write about it here but then I realised when a customer service gaslights a customer so easily then it’s better for others to get involved and judge. If there’s any place that I can share photos, I will gladly do.
June 18, 2026
Unprompted review
Reply from Hairlust
Thank you for your review and for sharing your experience.
We’re sorry to hear about your concerns regarding the condition of the product you received.
We would like to clarify that our mousse products contain exactly the amount (ml) stated on the packaging. The air inside the tube is intentional and serves a functional purpose, making it easier to dispense the product. This is a standard feature in many cosmetic products, and it does not indicate that the tube is underfilled.
You have received the correct product and it has not been used. We are sorry to hear that you are not satisfied and you are welcome to return the product back to us if you have not used it yet. You can read more about how to make a return in our terms and conditions.
Great service
Easy to navigate website with an excellent range of products. My hair band was well packaged and prompt delivery. The shampoo head massager is really good.
May 28, 2026
Unprompted review
Reply from Hairlust
Thank you for your lovely review! We’re so happy to hear that you found our website easy to navigate and that you’re enjoying both your hair band and the shampoo scalp massager. It’s also great to know that your order arrived quickly and was well packaged.
We truly appreciate your support and hope you continue to enjoy your Hairlust products!
I'm suffering from frizzy hair and it…
I'm suffering from frizzy hair and it gets worse when the weather appears with high humidity , since I used hairlust heavenly smooth leave in cream the frizziness reduced by 75% which is a percentage no other cream I've used gave me before.
Many thanks for hairlust to produce such an excellent cream .
May 23, 2026
Unprompted review
Reply from Hairlust
Thank you for your kind feedback.
We’re very pleased to hear that the Heavenly Smooth Leave-In Cream has made such a noticeable difference for your hair, especially in humid conditions. Frizz control can be challenging, so it’s great to know the product is working well for you.
We truly appreciate you taking the time to share your experience.
Allergic reaction
I bought their hair products since they were supposedly hypoallergenic. I bought the curl conditioner, curl mousse and curl gel. After using them, my face become red and irritated and it hurt pretty badly. I also got an itchy scalp. My curls split into strands and looked worse than without using styling products. I deeply regret my purchase, especially since the products are so expensive.
May 17, 2026
Unprompted review
Reply from Hairlust
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. Our goal is to create products that cater to a broad range of preferences while minimizing the risk of allergies. That is why we avoid harsh ingredients such as sulfates, parabens, and allergenic synthetic perfumes in our formulations.
Our products are certified by internationally recognized organizations such as EcoCert, COSMOS Organic, and Vegan Society, and we only use mild, natural (non-synthetic) perfumes in very low concentrations. We also avoid the 26 fragrance allergens identified as the highest risk for allergic reactions.
That being said, we unfortunately cannot guarantee that individual sensitivities or allergic reactions will never occur, as allergies can develop to many different ingredients — even natural ones. For this reason, we always recommend reviewing the full ingredient list on the product page before purchasing.
We’re truly sorry to hear that the products did not work well for you and that you experienced discomfort after using them.
Thank you again for your feedback.
Review for Scalp Delight™ ACV Clarifying Shampoo
I bought the Scalp Delight™ ACV Clarifying Shampoo, it lathers well - but it is quite a thin/watery consistency, which flows out of the bottle too quickly. I don't think it worked very well for my fine, oily hair - as I found my hair looking greasy again just 1 day after washing it with this shampoo. I do, however, appreciate the fact that Hairlust's products are organic/natural - and free from sulfates, parabens and artifical fragrance. It took around 1 week for the product to reach me here in the UK.
May 10, 2026
Unprompted review
Reply from Hairlust
Thank you for taking the time to share your experience with the Scalp Delight™ ACV Clarifying Shampoo. We’re happy to hear that you appreciated the natural formulation and that the shampoo lathered well.
We’re sorry to hear that the consistency and results were not the right match for your fine, oily hair type. Our shampoos are formulated without sulfates and silicones, which can give them a lighter texture compared to conventional formulas, but we completely understand that this may not suit everyone’s preferences. Hair can also go through an adjustment period when switching to more natural hair care products.
We also appreciate your feedback regarding the delivery time to the UK and are glad the parcel reached you within about a week.
Thank you again for your honest and balanced review — feedback like yours is very valuable to us.
Exactly what I needed for my hair
March 11, 2026
Unprompted review
Reply from Hairlust
Thank you very much for your review – we really appreciate it!
We’re so happy to hear that the product was exactly what you needed for your hair.
Wishing you a lovely day!
I do not recommend their pillowcases…
I do not recommend their pillowcases and duvet covers because the ones I ordered do not match the colors shown on the website and the quality does not match the description. The pillowcases cause sleep lines which is one of the reasons I bought them.
March 16, 2026
Unprompted review
Reply from Hairlust
We’re sorry to hear that the colors and quality did not meet your expectations. Please note that the appearance of bedding can vary depending on lighting conditions, as well as screen settings when viewing product images online. Natural materials like bamboo viscose can also reflect light differently, which may make the shade look slightly lighter or darker in different environments.
Regarding the pillowcases, they are designed to be gentle and smooth on the hair and skin, but results such as reduced sleep lines can vary from person to person and cannot be guaranteed.
We appreciate you sharing your experience, as it helps us improve.
Bamboo bedding - the best quality out there!
Amazing quality of the products and very fast delivery!
April 8, 2026
Unprompted review
Reply from Hairlust
Thank you so much for your kind words! We're thrilled to hear that you’re happy with the quality of our products and the speed of delivery. We really appreciate your support and hope you continue enjoying your Hairlust experience.
Worst curl treatment ever
The worst curly hair product I have tried. The shampoo dries and entangles the hair so bad, I got frustrated even before I stepped out of the shower. It felt like I washed my hair with a cheap soap bar. My curls were ruined and the conditioner was not hydrating or detangling either. I tried multiple times, with the styling cream as well but the result was terrible each time. If you have curls prone to drying and need hydration, dont go near this product line. What a waste of money.
May 1, 2025
Unprompted review
Reply from Hairlust
Thank you for your feedback – we’re really sorry to hear that this was your experience.
We can see that this was your first order, and it’s important to mention that our curl products are quite different from traditional products with silicones. Because of this, the hair can feel more “squeaky” or tangled during washing at first, especially if your hair is used to silicone-based formulas. We usually recommend shampooing twice and working the conditioner through very wet hair to help with slip and detangling.
That said, we completely understand your frustration, and we’re sorry that the products didn’t work for you. We do have many customers who love our curl range, but results can vary depending on hair type and routine.
If you’d like, you’re always welcome to reach out to our customer service – we’d be happy to guide you further.
Their hanging bag fits everything from…
Their hanging bag fits everything from my full sized shampoo to my toothbrush. The hook is metal and very strong, though the zippers were a bit stiff
April 6, 2026
Unprompted review
Reply from Hairlust
Thank you for your feedback! We're glad to hear the hanging bag is spacious and the metal hook feels strong. We appreciate your note about the zippers — sometimes they can be a bit stiff at first, but they usually loosen up after a few uses.
Reply from Hairlust
Thank you for your feedback! We're glad to hear that you’re happy with the products and that your order arrived quickly. We really appreciate your support and hope you continue enjoying your Hairlust items.
Excellent product for curly hair and…
Excellent product for curly hair and outstanding service!
February 26, 2026
Unprompted review
Reply from Hairlust
Thank you for your kind words! We’re so happy to hear that the product works well for your curly hair and that you had a great experience with our service. We truly appreciate your support.
Love these products
Love these products! Not only are they vegan and cruelty free, they score Excellent on the Yuka app. Great quality and work great on my fine hair.,
February 18, 2026
Unprompted review
Reply from Hairlust
Thank you so much for your kind words! We’re truly happy to hear that you’re enjoying the products and that they work well for your fine hair.
It means a lot to us that you appreciate our vegan and cruelty-free approach, as well as the high rating on Yuka. We’re grateful for your support and for taking the time to share your experience.
Love my bamboo sleep bonnet… 🥰customer…
Love my bamboo sleep bonnet… 🥰customer care team very responsive. ❤️
I had an issue with delivery, resolved. (I posted a one star review that I cannot remove, now that HairLust has resolved my issue)
However, photo proof of delivery or printed name of person who accepts delivery is badly needed!
February 3, 2026
Unprompted review
Reply from Hairlust
Thank you for your kind words about the bamboo sleep bonnet and our customer care team. We’re really glad we could resolve the delivery issue for you.
We also appreciate your feedback regarding proof of delivery. This is valuable input, and we’ll be sure to pass it on internally as we continuously work to improve the delivery experience together with our shipping partners.
Thanks again for taking the time to share your experience.
This product is great
This product is great, I never had this much of baby hair, and it makes my hair grow faster that's for sure, and it tastes amazing! I would recommend using this product with omega 3, or pumpkin seed oil for more results.
August 29, 2025
Unprompted review
Reply from Hairlust
Thank you so much for sharing your experience! We’re thrilled to hear that the product is helping with new hair growth and that you’re enjoying the taste. Your tip about combining it with omega-3 or pumpkin seed oil is really helpful for others looking to maximize results.
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