Havelalights Reviews 

Do not buy from this company. The products are below satisfactory for the price and the customer service is horrendous. No reply to emails, no completion of correct paperwork at customs so product is still being held there, and as a result no refund. This company has not run as an effective, honest or ethical business. Very disappointing.

Order arrived and was a completely different colour to their 'AI' product image. We are now trying to return the product and having many issues - would not order from them again!

I ordered these lights after discovering them on Pinterest and absolutely loved the design. They were a big luxury purchase for our new bar, so I was really disappointed when they never arrived.

Despite ordering well in advance, tracking updates stopped and delivery dates kept changing. Customer service was frustrating, with replies taking 24–48 hours and no UK contact number to resolve things quickly.

However, I do want to give credit where it's due. The company offered replacement lights with a partial refund and, when I decided to purchase elsewhere, processed a full refund quickly so I could arrange alternatives before our opening.

While I appreciated how they eventually handled the situation, the delivery issues and slow communication made the experience unnecessarily stressful. Such a shame, as I genuinely loved the lights!

I’ve been trying to return my item for months. Customer support is just a chat bot who keeps asking me to send pictures and a reason for return, which I have done multiple times now. Seems like a scam

Great outdoor lights as described. Good quality and fast delivery.

Delivery on time, and very happy with the quality of the lamp I bought.I will order again!

Great product and very responsive customer service. Excellent value for money . Takes a while to arrive.

The shipment was or better said IS seriously delayed. Support is just a bot asking for patience. I absolutely cannot recommend this company and will never order anything from them again.

I have been reviewing Havela from my last review, however there is no other way to get into their customer service so I have to share what is going on with this company so you can have an idea of what to expect when facing issues and/or request of return.

Unfortunately I cannot upload screenshot on Trust pilot but I can guarantee that all date and situation are genuin. All dates and time are CET time.

09-Oct 17:58 I received an email from Havela with the apology, that they have not been able to open the pictures and video I sent before and they would like to review the case and make the best out of it.

09-Oct 20:16 I replied to support email of havelalight, where I again attach the requested pictures and video, with a wetransfer link as well, so they can download.

12-Oct 12:14 I received an email from Havela where they would like to follow up on the case, since they have not heard from me. It starts to be strange from here. It seems that it is just a chat bot email....

12-Oct 12:30, 12:32, 13:18, I have replied several emails from my phone to them with the question if they could confirm whether my emails have been received, and I attached again the pictures and situation update and etc.

12-Oct 17:57, I replied again from computer after I came home from work, with the history, pictures and etc. Just to make sure that they could receive email as mobile app may have an issue sometimes.... Also used their online contact form to describe the situation.

14-Oct 06:17 I again receive an email from Havela, claiming they have not heard from me and want to follow up on the case...

This shows how unserious this company is and would just drag out the process so customer end up giving up. If you care about some aftersales service and etc., please avoid this company.

Love my new lights. Havelalights were easy to deal with, communicated clearly with me and followed up to help me track the order. Highly recommend Havelalights - something a bit different and unique that not everyone else has in their house.

Terrible overall experience. Do not order if you live in Europe. I had to wait far beyond the estimated time frames to receive my orders and as a result, missed the deadline for my new apartment and I had to order different lights. I have tried to return the lights and have not been successful despite following their instructions and paying exorbitant fees to return to their warehouse. I have not been offered a refund despite now having returned one light and receiving one back because the instructions I was given were wrong. Terrible service and a huge waste of money.

Beautiful lamp! Delivery was also quick.

The design is very attractive. The packaging and delivering was excellwnt. I would only say that it took a little bit to arrive

Haven’t got my light up yet but it looks good in the box and when I had a query they replied pretty quickly. Thanks

I bought the Havelaglobe, dimmable, at this Shop. Looking at their origin in the US with a NL subsidiary for the European distribution, I was already a bit suspicious, but I ordered it anyway. After 3 weeks, the package arrived from China, Guangzhou and my worries have been fully confirmed. The smell of the package was unbearable, and the content of it as well. Cheap Chinese product sold very expensive, how websites images can pretend a high quality product is amazing. This shop appearance is a complete fake and what you get is not even a tenth worth the money you paid. However, I did not send it back, because I wanted to spare me the anger. I am technically skilled and made the lamp with a few enhancements to a nice deco object. At least the light functionality of it is OK, not great, but I was able to set it up so we can use it how we need it. All in all, I cannot recommend Havela Lights as a store you should buy from, Its is called Havela Amsterdam and there is nothing Scandinavian about it. for me, this operation is on the border to legality

Fantastic quality lights
On time delivery
Exceeded my expectations
Cannot wait until the other light I have ordered is delivered.

Exactly as described just what we expected very nice lamp very well packaged delivered in the time frame given when ordering good experience overall would order again.

Ordered two pendant lights for a kitchen island. Hadn’t heard if this company so did a quick check on trust pilot to make sure they were legit before ordering. Pendants arrived but they were too small for the island and looked lost in the room. Immediately replaced and contacted customer service. Prompt response next day. Unfortunately I didn’t pick up on the fact that this company is in the nethlerlands and if your order isn’t suitable then your options are very limited. Option 1 - 20% refund and keep the items. Option 2 - 50% store credit and keep the items. Option 3 (a straight forward return) - return to Netherlands at your own expense! Had this been made more visible at point of ordering then I would definitely would not have purchased. I should have stuck to ikea or dunelm for the free returns. Now im out of pocket. **Update** after a bit of back and forth with customer service, we agreed on a 70% return and to keep the lights. I can’t fault the customer service, they truly did work with and sought to seek an amicable resolution. Therefore, changing my review from 2 stars to 3. Lesson learnt for me and hopefully you reading this that this company is Netherlands based, so if a return is required then this can pose some issues

Very pleased with the lamps. They have enhanced my bedside tables and offer a cosy glow for the darker evenings. They look great.

The lamp is very small & the different glass shades don't fit together properly. The biggest issue however is that the electrical cable is not earthed & as a consequence the lamp is unsafe & should not be sold in the UK.