horze.es Reviews 

Extremely disappointed with Horze. I placed my order on 24 May, and the DHL tracking has been stuck since 28 May with no updates. What’s even more frustrating is the complete lack of customer service. I’ve tried calling, using the chat, and sending messages, but nobody responds. If there is a problem with the shipment, the least a company can do is communicate with its customers. At this point, I have no idea where my order is and no confidence that anyone at Horze is willing to help.

I wanted to return 2 items in my order. There is no address to return the items to, none of the return websites work. I have email customer service 5 times and call the numbers available another 5 and no answer. They owe me 200 euros

I placed an order and didn´t even get an order confirmation. Then the order arrived well past the stated delivery window—by then I was already on vacation. The items don’t fit, and the return/exchange option in my online account disappeared. I’ve emailed multiple times with no reply, and phone calls only reach voicemail.
To make things worse, I don’t even know where to send a return to get my money back—there’s no clear return address or instructions anywhere. I would happily exchange for a different size or just return for a refund, but I can’t get any response or contact from the company. Extremely disappointing.

Mas de 2 meses esperando por un pedido :
-Sin mi dinero (120€)
-Sin mi pedido.
-Sin atención.
-Sin respuestas.

Son estafadores. no hay otra palabra.
IMPORTANTE : NO COMPRÉIS. ES SCAM. ES ESTAFA.
-
More than 2 months waiting for an order:
-Without my money (120€)
-Without my order.
-No attention.
-No answers.

They are scammers. There is no other word.
IMPORTANT: DO NOT BUY. IT IS A SCAM. IT IS A SCAM.

the worst. ordered 2x - both times 4 weeks later the products hadn't been shipped and I had to cancel the order. complete waste of my time

horrible service!!!

no answer at email, telephone nothing!!

worst place

Absolutely disappointed with the treatment received by the customer service of Horze Spain. I bought the B Vertigo brushing bag and it came without the outside handle and without the inner spacers. I wrote to customer service and they asked me for pictures of the damage. I explained that it was not a defect, but the bag was incomplete, and I sent them the photos. They asked for more pictures. I sent them. Then they sent me an email telling me they were going to try to send me the missing shoulder bag in the product. Then they wrote me that it was not possible and that they offered me a 15% discount. I asked them if there was no possibility that they would pick up the bag and send me a new one, to which they replied that I had to make a refund and re-order the item. To sum up: they send the wrong order, they do not give me solutions, they make me dizzy for a month and here I go, with the bag without the shoulder handle and without a reasonable solution. Very very very poor customer service.

, good quality

My package came quickly and and DHL works well. Products was was what I wanted

The package was not delivered to my house, DHL decided to leave it at a shop in the town and send me a message. Every other courier brings packages to my house. If Hirze only use DHL , I probably won’t order from them again

Arrived on time..love the product! ..will defo buy again 🙂

DELIVERY WAS FINALLY MADE AFTER 2 FAILED ATTEMPTS AND A VISIT TO THE LOCAL DHL OFFICE TO QUESTION WHY?
THE FAULT WAS HORZE FAILED TO COPY MY FULL ADDRESS ONTO THE PACKAGE! OMITTING HALF THE STREET NAME AND NUMBER OF THE HOUSE. PLEASE PAY MORE ATTENTION TO DETAIL! AND SAVE YOUR CUSTOMERS ALOT OF WASTED TIME AND ENERGY!

Briliante, mi cabollo esta muy feliz....
Very good quality coat for the money. I am very satisfied.

The quality of the products is amazing. They are beautiful material and design, I can't wait to try them out.
The only negative aspect is the transportation company, they messed things up and it was really difficult to access my parcel. Please change from DHL to another company, they are irresponsible and they do not care about their costumers (Spain). I want to buy more products from this brand but the issues with transportation company are a nightmare and I'm scared they will loose my package again. Thank you very much, I hope you take this into consideration.

I ordered this product on 16th November and was told delivery would be 5th to the 8th December. The money was taken on 3rd December while the product was still in a different country and it wasn't dispatched until 8th.. I received an email on 8th December telling me it had been dispatched and would arrive 5th - 8th which seemed particularly annoying. It actually arrived on 14th,11 days after you took my money. I cannot in all honesty call this good service, I was only updated when I contacted you, the phone line had a message saying it would not be answered and to email. I am an extremely dissatisfied customer.

False marketing and unreasonable delivery times. The costumer support just give generic answers and are very unhelpful. Very bad online shopping experience. I give 2 stars purely based on the selection.

Super late and still missing 1 Item, hope it will come. Never again sorry

Was a day later than originally quoted. Then driver rang me said he was 10-15 minutes away. I came home and then waited approx 1 1/2 hours, before he came with parcel.