Home Care Hire Reviews 

120
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company, noting exceptional overall service quality from start to finish. Customers frequently praise the staff for being exceptionally helpful, kind, and professional when assisting families during difficult and stressful medical situations. People consistently highlight how the team provides reassuring support, clear pricing details, and friendly communication right from the very first contact. Some reviewers were happy with the extremely prompt delivery service, noting that equipment arrived remarkably fast and exactly on scheduled time. Consumers also mention that the rental items arrived in immaculate condition, offering wonderful physical comfort and practical help for post-surgery recovery.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional, friendly, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting exceptionally fast and efficient experiences... See more

Service

Users describe positive interactions with service during urgent situations. Reviewers consistently report... See more

Product

People report positive experiences with product, expressing great satisfaction with the quality and condition... See more

Quality

Clients share positive opinions on quality, highlighting that the products arrive in immaculate condition and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you Home Care Hire for such great service. Website clear, easy to use with clear pricing and product options. Customer service on the initial enquiry was excellent, again clear and con... See more

Company replied

Rated 5 out of 5 stars

From initial contact to delivery, this was a smooth and efficient service. Quality products and a helpful, courteous team. The initial contact to enquire and book was very clear and helpful, includin... See more

Company replied

Rated 5 out of 5 stars

Home Care were amazing. They delivered the bed very promptly when we sadly needed it most and collected it again with no fuss. Their telephone support was exemplary and their drivers were friendly and... See more

Company replied

Rated 5 out of 5 stars

Excellent prompt service when providing hospital bed to hire. My mum was being discharged from hospital and we needed bed urgently. She didn't pass their strict criteria so it was a case of getting a... See more

Company replied


Company details

  1. Home Health Care Service

Written by the company

Specialists in the rental of hospital beds and care equipmenta for domestic settings.


Contact info

4.9

Excellent

TrustScore 5 out of 5

120 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(120)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Luke was great

Luke was great, very helpful and professional. Overall great experience from ordering to delivery

August 26, 2026
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

Thank you for the kind review Ruby. We will be sure to pass the message on to Luke.

Rated 5 out of 5 stars

Excellent service

Excellent service, bed was promptly delivered and collected. All staff were great would definitely recommend.

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered yesterday and delivered today

Ordered yesterday and delivered today. Really nice quick service. Glen was very friendly and respectful of our religion removed his shoes without being asked. Demonstrated how to use the bed and cleaned.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Fast, friendly and excellent service

Glen was so fast, efficient, pleasant and helpful and we are SO pleased with the bed - better than we had hoped and exactly what we need. It has been a stressful week and Home Care Hire have been stars and we are very grateful indeed.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

5-star service

Brilliant service - thanks
Ordered at 4pm, installed by 10am next day.
Bed in great condition, with a brand new mattress.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company. We needed to hire a hospital bed unexpectedly and it was a time of great stress. The staff were friendly and efficient and one of the engineers even agreed to come out on a bank holiday to deliver the bed. Great quality bed when it arrived. Very pleased. All together a seamless experience which is what you need in these times.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Did exactly what they said they would…

Did exactly what they said they would do and on time as well. We were in a hurry to get my dad out of hospital and back home in his own surroundings and " Homecare Hire" delievered on their promises. The quality and cleanliness of the bed was faultless. I would recommend.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Due to recent knee surgery we needed a…

Due to recent knee surgery we needed a special chair to support recovery. We arranged to hire a reclining chair at short knowledge, it was delivered within 24 hrs and met my full needs as it doubled as a sitting chair and bed. The company were extremely helpful and I have no hesitation in highly recommended them.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Professional Quality

The team is amazing, quick to respond to all questions, easy to set up. Fast and unobtrusive delivery and pick up at difficult times. The equipment was as new, easy to use and well explained by the delivery team. Professional and caring.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. I rented the rise and recline which was in perfect condition. It was delivered and built in my flat which was super useful.
Start to finish a great service.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

An absolute blessing for my recovery - I couldn’t have managed without this bed

I was so pleased with the bed, and it was such a blessing - I certainly couldn't have managed without it. The hospital wouldn't loan me a bed as they said I had no 'medical needs' (broken ankle didn't seem to count). I was so glad to find this company and to be able to hire exactly what I needed. All my dealings with staff have been professional as well as friendly and helpful. The bed delivery and set up was so well done - everything was thoroughly checked to be in good order and exactly as I needed it. It has been a really good experience. I wouldn't hesitate to use this company again or to recommend them to others. Thank you.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Really good and reliable company.

Really good and reliable company.

Prompt delivery of bed and promptly collection at the end of the rental.

All staff good and helpful.

Highly recommend.

April 21, 2026
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

thank you so much for the kind review.

Rated 5 out of 5 stars

A great company to deal with

A great company to deal with. They phoned me straight back when I left a message. The bed was delivered the next day and collected promptly when I requested it. Pricing was clear and communication always friendly and helpful. Thank you Hannah and Owen.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent prompt service providing hospital bed at short notice. Lovely, kind and helpful delivery driver.

Excellent prompt service when providing hospital bed to hire. My mum was being discharged from hospital and we needed bed urgently. She didn't pass their strict criteria so it was a case of getting a bed quickly. Home Care Hire said they could provide one the next business day and they covered our area in Kent. I ended up being ill the day they were due to deliver but a carer was at home. The delivery driver phoned as promised to tell me he was an hour away. I told him I needed beds moving and he was so helpful and kind, moved beds no problem and set up hospital bed. I would absolutely recommend this company to anyone needing a bed at short notice.

January 23, 2026
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

thank you for the review Sarah. It was our pleasure to help and we are always happy to help moving furniture. All the best Owen

Rated 5 out of 5 stars

Thank you Home Care Hire for such great…

Thank you Home Care Hire for such great service.

Website clear, easy to use with clear pricing and product options.

Customer service on the initial enquiry was excellent, again clear and confident and exactly as outlined on the website. Also gave every confidence that we would receive what we ordered on time which ended up being less than 24hr turnaround. Amazing given the circumstances.

Bed delivered expertly by Kevin who was great with communication in the morning. No fuss, absolute professional. Great product too, immaculate condition and perfect for our needs.

Couldn't recommend you highly enough.

January 7, 2026
Unprompted review
Home Care Hire logo

Reply from Home Care Hire

Thank you for the review Matt. We ensure the beds provided to our customers are always 'like new'.

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