I am new the world of caring and was very apprehensive about booking respite care for my mother. I needn't have worried though as everyone i spoke to at helping hands was absolutely wonderful and made... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Telephone access to the branch manager is simple. She coordinates the care staff who have enabled my sister in law to have more confidence, maintain an orderly house and have a better routine. Elaine... See more
Company replied
We are using Helping Hands in Warwickshire for my elderly mother who is at home by herself. We find the carers and the office people to be caring, trustworthy and reliable, and we don’t know where we... See more
Company replied
Helping Hands has been a good company for us. The carers are friendly and professional and efficient but not rushed. We usually have Zoe unless she is on leave. The rota is sent beforehand. Occas... See more
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Company details
- Home Health Care Service
- also in
- Aged Care
- Emergency Care Service
- Home Help Service
- Home Help Service Agency
Written by the company
Since 1989, we have been providing compassionate, person-centred care at home to individuals across the UK. Our journey started in a small house in Warwickshire, and today, we have over 150 branches across the country. This growth has allowed us to extend our exceptional care and make a bigger difference while allowing our customers to remain in the place they love. Our carers are kind and compassionate individuals who always go the extra mile. They are fully trained to provide the highest level of care, no matter what condition you are living with. We are also recognised for delivering specialist dementia care, a service we have enhanced through our partnership with the Alzheimer’s Society. This has allowed us to provide our carers with dementia training to help support our customers living with different types of dementia. Our service is fully regulated and monitored by the Care Quality Commission and Care Inspectorate Wales. We are proud to have received an overall rating of GOOD, and the CIW reported that our carers go “above and beyond, doing things that are ‘not on the list’.
Contact info
10 Tything Road West, B49 6EP, Alcester, United Kingdom
- 0808 239 1170
- enquiries@helpinghands.co.uk
- helpinghandshomecare.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent customer service
I have spoken to the same lady called Carol several times in the last week. Carol is a credit to not only the company but humanity. Kind, compassionate and knowledgeable I can't comment on the service they provide yet but having such an excellent experience on the phone has given me reasurance that I picked the right company to contact.
November 3, 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning Christine,
Thank you so much for taking the time to leave us a 5* Review and your very kind words.
We are delighted to learn your have found Carol knowledgeable and your calls have been kind and compassionate.
We will ensure your lovely feedback is passed on and wish you the very best on your onward journey with Helping Hands.
With kindest regards
Sue
Friendly call handler who explained the…
Friendly call handler who explained the options clearly and carefully.
November 3, 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning Rebecca,
Many thanks for taking time to leave us a 5* review, we really appreciate it.
It's great to know your call to our New Customer Team was friendly and options explained clearly and carefully.
We will look forward to sharing your kind feedback.
With very best wishes
Sue
Moms carer is the most helpfull and…
Moms carer is the most helpfull and trustworthy person we have ever met. Always ready to help with everything, always got a smile on her face. I don`t know how we would cope without her.
Helping hands is a very trustworthy and serious company and we would recomend them highly.
Michelle
November 3, 2026
Reply from Helping Hands Home Care
Good morning Michelle,
Thank you so much for making time to leave us a 5* Review, we are so grateful.
We are delighted to learn you are happy with the support provided for mom by our team in Birmingham and thank you kindly for your very kind recommendation.
We will look forward to sharing your lovely feedback with the branch.
With very best wishes
Sue
Regular maintenance of standards of care
November 2, 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear you are happy with the service you are providing and will be sure to share your feedback with the team in Newcastle.
Kindest regards
Katie
Reply from Helping Hands Home Care
Good morning Helen,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear you are receiving an excellent service and you find the team in Durham reliable, kind and caring.
We will be sure to share your comments with the local office who will be delighted to read your comments.
Kindest regards
Katie
They try hard to give good service
They try hard, the main caters are excellent, the office staff are excellent but a little understaffed at times.
November 2, 2026
Reply from Helping Hands Home Care
Good afternoon Nigel,
Thank you for taking the time to leave us a review. We really are grateful for your feedback.
Although you feel the team in Durham are a little understaffed, it is great to hear that you recognise how hard the team try and that your main carers and the office staff are excellent.
We will be sure to share all your comments with the relevant management team.
Kindest regards
Katie
Having a regular carer visit me
Having a regular carer visit me. Rachel Wood, very good.
October 27, 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear that you have Rachel as your regular carer and she is very good.
We will be sure to share your feedback with the team in West Bridgford and ask them to pass on your comments to Rachel.
Kindest regards
Katie
Enquiring about Care Services and booking an assessment
The person I spoke to was helpful, kind and professional. They dealt with my enquiries with empathy and patience.
Thank you.
October 31, 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning Dawn,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to know that the person you spoke with dealt with your enquiry with empathy and patience and was helpful, kind, and professional throughout the call.
We would really like to share your comments with the relevant individual. To help us do this, if you feel comfortable, it would be great if you could either respond to Trustpilot's request for more information or alternatively email me directly at kathryn.wilson@helpinghands.co.uk.
Kindest regards
Kathryn
I am new the world of caring and was…
I am new the world of caring and was very apprehensive about booking respite care for my mother. I needn't have worried though as everyone i spoke to at helping hands was absolutely wonderful and made the whole process so much easier. What a fantastic service and lovely staff. It is so refreshing to speak to people who know what you need and how help you get the help without having to jump through hoops. Fantastic, highly recommend.
October 30, 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon Karen,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear that our team was able to support you during the process of arranging respite care for your mother. We understand that exploring care options for a loved one can be a challenging time, so it is amazing to know that the guidance, advice and support provided helped make the experience easier for you
If you feel comfortable, it would be great if you could help us share your feedback with the relevant team members. You can do this by responding to our Trustpilot reply with more information, updating your review to include their names, or alternatively, emailing me directly at Kathryn.wilson@helpinghands.co.uk.
Kindest regards,
Kathryn
Helping Hands, compassionate team of people
Both members of staff I spoke with to arrange a care package for my elderly mother were professional, compassionate and extremely helpful, and gave me the reassurance I had chosen the right team to provide care for her.
October 29, 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear that the team were professional, compassionate and extremely helpful when arranging care for your mother. We are also pleased that the support and guidance you received gave you reassurance and confidence that you had chosen the right team to provide her care.
We will be sure to share your feedback with the team, who will be delighted to read your comments.
Kindest regards
Katie
Trustworthy helpful staff
The lady that cleans my house is very thorough and professional and willing to do extra jobs that crop up every now and again that are not in her usual routine.
October 29, 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon Peter and Maureen,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear that you have found our team to be trustworthy and helpful, and that your housekeeper is thorough, professional and willing to assist with additional tasks when needed.
We would love to share your feedback with the team member you have mentioned. If you would be happy to provide a little more information, such as the branch that supports you, it will help us ensure your kind comments reach the right person.
You can do this by either responding to Trustpilot's request for more information, updating your review, or if you feel more comfortably you can email me directly on kathryn.wilson@helpinghands.co.uk directly.
Kindest regards
Kathryn
Very satisfied
I am very happy with the care given to my husband. The carers all communicate well with Tony and myself and feedback to each other, which means his care is seamless. It makes our day to day life good and allows me to cope with the housekeeping and gardening etc.
Thank you to all the team.
October 28, 2026
Reply from Helping Hands Home Care
Thank you for taking the time to leave us a review, we really do appreciate it.
We are so pleased to hear that you are very happy with the care provided to your husband. It is wonderful to know that the carers communicate well with both Tony and yourself, ensuring his care is seamless and consistently delivered. We are also pleased that this support has had such a positive impact on your day-to-day life and allows you to focus on other responsibilities with confidence.
We will be sure to share your feedback with the team in Worthing, who will be delighted to read your comments.
Kindest regards
Katie
Brilliant care company,
Brilliant care company,
I did have a minor problem but it was sorted by the manager very quickly.
The staff are very friendly and go out of their way to help you.
October 27, 2026
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear that you have found us to be a brilliant care company and that our team are friendly and willing to go out of their way to help. We are also pleased that the minor problem you experienced was resolved quickly by the manager.
We will be sure to share your feedback with the team in Taunton, who will be delighted to read your comments.
Kindest regards
Katie
Professional service
Found Rashurd to be most helpful at explaining everything and answering all my questions. He was clear about pricing, with absolutely no pressure at all.
October 27, 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning Hayley,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear that Rashurd was so helpful in explaining everything clearly and taking the time to answer all of your questions. It is great to know that pricing was explained openly and that you felt there was no pressure throughout the conversation.
We will be sure to share your feedback with the team, who will be delighted to read your comments.
Kindest regards
Katie
Lisa is fantastic and my Dad looks…
Lisa is fantastic and my Dad looks forward to her coming. Fantastic service all round.
October 27, 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning Christopher,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear that Lisa has made such a positive difference to your Dad's experience and that he looks forward to her visits. We are also pleased to know that you have found the service fantastic all round.
We will be sure to share your feedback with Lisa and the team in Stalybridge, who will be delighted to read your comments.
Kindest regards
Katie
Invaluable Helping Hands
Really helpful service!
Cheerful, kind and efficient.
October 8, 2026
Unprompted review
Reply from Helping Hands Home Care
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear that you found our service so helpful. Knowing that the support you received was cheerful, kind and efficient means a great deal to us, and we are pleased we were able to make a positive difference.
We will be sure to share your feedback with the team in Exeter, who will be delighted to read your comments.
Kindest regards
Katie
Helper does good job, always open to different routines and service
Helper does good job, keeping things clean and tidy
October 20, 2026
Reply from Helping Hands Home Care
Thank you for taking the time to leave us a review, we really do appreciate it.
It is lovely to hear that your helper does such a good job and is always open to adapting routines to suit your needs. We are also pleased that their efforts to keep things clean and tidy have made a positive difference to your experience.
We will be sure to share your feedback with the team, who will be delighted to read your comments.
Kindest regards
Katie
Poor After Care & Communication
My father was a customer of Helping Hands in Ipswich for several years. Every Tuesday, a carer took him to do his weekly shopping. As he became increasingly unsteady on his feet, they began shopping on his behalf.
On Monday 21 July 2026, my father fell in his flat and was taken to hospital by ambulance as an emergency. My wife immediately contacted Helping Hands to explain what had happened and cancel the following day's visit.
We were told that he would still be charged because we had not provided 24 hours' notice. I thought this was harsh given that his hospital admission was an emergency, but accepted that the company had its terms and conditions.
We also made it clear that no further visits were required while my father remained in hospital. Despite this, Helping Hands charged him more than £55 for visits that did not take place, simply referring us to its terms and conditions.
Sadly, my father never recovered from his injuries. After a lengthy stay in hospital, he was transferred to a care home, where he later passed away.
Following numerous telephone calls, I used Helping Hands' formal complaints procedure and submitted my complaint by email on 22 August 2026. More than two months later, I have received no substantive response.
I understand that Helping Hands is a business. However, it is also a care provider, and I would have expected compassion, common sense and sensitivity in circumstances involving an emergency hospital admission and, ultimately, a bereavement. Instead, our family was charged for care that was not provided, and my formal complaint appears to have been ignored.
July 21, 2026
Unprompted review
Reply from Helping Hands Home Care
Good Morning Mark,
We are saddened and sorry to receive and read your comments.
We take all feedback very seriously and can assure you your comments have been escalated to the relevant management team for review.
Kindest regards
Kathryn
Georgia went above and beyond and…
Georgia went above and beyond and really helped me Thankyou for your great customer service
October 26, 2026
Unprompted review
Reply from Helping Hands Home Care
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear that Georgia went above and beyond to support you and provided great customer service. We know how much a positive and helpful experience can mean, and we are pleased that Georgia made such a difference.
We will be sure to share your feedback with the team, who will be delighted to read your comments.
Kindest regards
Katie
Really good
Really good - Naomi was great she alerted us at 2am to the final moment … which was invaluable
October 22, 2026
Unprompted review
Reply from Helping Hands Home Care
Thank you for taking the time to leave us a review, we really do appreciate it.
We are so sorry for your loss.
It means a great deal to hear that Naomi kept you informed at such an important time, and that her call in the early hours was so valuable to you and your family.
We will be sure to share your feedback with the team, who will be delighted to read your comments.
Kindest regards
Katie
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