I have been with Krystal for a number of years now. Having put up with a cheaper, poorer service with another re-seller I was fortunate to have come across Krystal. Their service is second to none. An... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Premium UK-based web hosting and cloud services that are here to support you and the planet. Started in 2002, we've become the largest independent web host in the UK, always striving to be honest, reliable, and personal. Our hosting is designed to provide all businesses, whether just starting out or built-to-scale enterprises, with what they need for a fast, secure and successful online presence. Our data centres run entirely on renewable energy, from London to Phoenix to Amsterdam, using best-in-class hardware and cutting-edge security, as well as our home-grown public cloud solution – Katapult. We're also focused on making the world a better place, both environmentally and socially. We're a proud member of B Corp, 1% For The Planet, and Business Declares, and are ISO 27001:2022 certified. Through our reliable hosting, our award-winning support, or our powerful cloud services, Krystal is here to help make the world a better place, one website at a time.
Contact info
124 City Road, EC1V 2NX, London, United Kingdom
- 020 80 50 1337
- contact@krystal.io
- krystal.io
First Month Free - Managed Wordpress
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Every time I consult Krystal's support…
Every time I consult Krystal's support team I get a swift and completely helpful answer. They are great at Krystal!
Outstanding
Outstanding! They are a breath of fresh air. Nothing is too much trouble for them. Recommend them every time *****
I’ve been with Krystal since early this…
I’ve been with Krystal since early this year and they have been fantastic especially on any tickets raised - fast response time and a great service - and very cost effective - Shane Gerald Pearce
Always amazing service!
Great support
Best hosting service in my 25 years
Definitely the best hosting service I have used over about 25 years. Reliable, responsive. Not the cheapest, but you get what you pay for. I'm just a small fish in their very large pond (handful of domains and a few websites) but they are as responsive to my occasional problem as I could wish.
Without doubt the best hosting in the…
Without doubt the best hosting in the uk. And at a fabulous price too. Lots of competitors are charging as much as they possibly can, for an inferior service. Ive used krystal for years and will continue to do so for years.
The team are brilliant
The team are brilliant
They went above and well beyond helping me with my site migration and I am 100% convicted that I made the right choice picking Krystal as my host.
Great Customer service
The customer service i have had has been great with fast response times and all my issues have been resolved very quickly so I would definitely recommend krystal hosting
ALWAYS AMAZING SERVICE
Always very quick to respond and always super helpful. Mark in particular has been amazingly patient with me today and fixed my DNS issues in no time. Thank you!
Great company, highly recommended
Great product, great customer support, highly recommended
Excellence as usual
Excellence customer service as normal from Krystal.
amazing service and support
It has been amazing, the whole process, hosting and support has been straightforward and very responsive. We highly recommend Krystal.
Premium hosting and support
Premium hosting and support! Couldn't be happier, highly recommend.
Their team of experts are such professionals!
I have been with Krystal for a number of years now. Having put up with a cheaper, poorer service with another re-seller I was fortunate to have come across Krystal. Their service is second to none. Any issues with my sites are generally resolved withing hours, not days. The issues tend to be of my making and yet I am never made to feel an idiot when I make basic errors which crash my site. Their team of experts are such professionals! Their reseller package may not be the cheapest but they are 'the best'.
Mark was fantastic sorting out my…
Mark was fantastic sorting out my issues.
The customer service is exceptional
The customer service is exceptional. For the staff at Krystal, nothing is too much bother.
Being that I am new to all of web hosting and web design, they continue to be there to offer support and guidance along the way and nothing is too much trouble.
If you want a totally reliable, friendly company, then Krystal are the ones to head for!
Helpful and friendly non-AI advice
Very good service - my query was dealt with by a real person named Toni without a long wait who was very useful and helped resolve the website problem I had.
Customer service is why I came here...
Customer service is why I came here and its not disappointed. Mark has been amazing and managed to solve all my problems quickly, efficiently as well as taking the time to explain what the issues were. I can't fault the service at all. Very pleased I went with Krystal
Highly recommeded.
I've been using Krystal for a number of years and they have been a joy to work with. Their tech support team are really good and knowledgeable. Always communicated with them over livechat if I have any issues. They also have a discord channel which is handy.
Highly recommended
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.