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Krystal Hosting Reviews 

2,338
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 354 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and support, often describing it as first-class and superior to other providers they have used. People appreciate the professional and knowledgeable staff who are readily available to assist. Many highlight that interactions feel personal and that the team goes above and beyond to resolve issues. Reviewers frequently commend the swift response times, with problems often being resolved within hours or even minutes, not days. The company's reliability and efficient website experience are also consistently noted, making it a trusted choice for both new and long-term customers. Many users have been with the company for years, citing continuous improvements and outstanding support as key reasons for their loyalty.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting fast response times and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as the best hosting service... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, expertise, and... See more

Website

Consumers report positive experiences with the website, often praising the ease of use and reliable hosting.... See more

Response time

Users describe positive interactions with response times, consistently praising the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with Krystal for a number of years now. Having put up with a cheaper, poorer service with another re-seller I was fortunate to have come across Krystal. Their service is second to none. An... See more

Rated 5 out of 5 stars

Krystal offered our small church hosting for our site, the onboarding was painless and the support has been first class to get us set up and launched. Thanks to all the support staff including Daniel,... See more

Rated 5 out of 5 stars

If you want a professional host with everything you need with no compromises then I can't recommend Krystal enough. What I love the most though is their support it really feels like a personal service... See more

Rated 5 out of 5 stars

I have been playing with websites since the days of Dreamweaver. Now all my sites run on Wordpress and Krystal has been the best host I have had over the last decade. I have mostly used the online cha... See more


Company details

  1. Web Hosting Company
  2. Cloud Computing Service
  3. DNS Provider
  4. Email Service Provider

Written by the company

Premium UK-based web hosting and cloud services that are here to support you and the planet. Started in 2002, we've become the largest independent web host in the UK, always striving to be honest, reliable, and personal. Our hosting is designed to provide all businesses, whether just starting out or built-to-scale enterprises, with what they need for a fast, secure and successful online presence. Our data centres run entirely on renewable energy, from London to Phoenix to Amsterdam, using best-in-class hardware and cutting-edge security, as well as our home-grown public cloud solution – Katapult. We're also focused on making the world a better place, both environmentally and socially. We're a proud member of B Corp, 1% For The Planet, and Business Declares, and are ISO 27001:2022 certified. Through our reliable hosting, our award-winning support, or our powerful cloud services, Krystal is here to help make the world a better place, one website at a time.


Contact info

First Month Free - Managed Wordpress

Try our hosting platform, completely free for your first month.

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,338)

341 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best hosting service in my 25 years

Definitely the best hosting service I have used over about 25 years. Reliable, responsive. Not the cheapest, but you get what you pay for. I'm just a small fish in their very large pond (handful of domains and a few websites) but they are as responsive to my occasional problem as I could wish.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer service

The customer service i have had has been great with fast response times and all my issues have been resolved very quickly so I would definitely recommend krystal hosting

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

ALWAYS AMAZING SERVICE

Always very quick to respond and always super helpful. Mark in particular has been amazingly patient with me today and fixed my DNS issues in no time. Thank you!

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Their team of experts are such professionals!

I have been with Krystal for a number of years now. Having put up with a cheaper, poorer service with another re-seller I was fortunate to have come across Krystal. Their service is second to none. Any issues with my sites are generally resolved withing hours, not days. The issues tend to be of my making and yet I am never made to feel an idiot when I make basic errors which crash my site. Their team of experts are such professionals! Their reseller package may not be the cheapest but they are 'the best'.

July 12, 2026
Unprompted review
Rated 5 out of 5 stars

The customer service is exceptional

The customer service is exceptional. For the staff at Krystal, nothing is too much bother.

Being that I am new to all of web hosting and web design, they continue to be there to offer support and guidance along the way and nothing is too much trouble.

If you want a totally reliable, friendly company, then Krystal are the ones to head for!

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is why I came here...

Customer service is why I came here and its not disappointed. Mark has been amazing and managed to solve all my problems quickly, efficiently as well as taking the time to explain what the issues were. I can't fault the service at all. Very pleased I went with Krystal

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommeded.

I've been using Krystal for a number of years and they have been a joy to work with. Their tech support team are really good and knowledgeable. Always communicated with them over livechat if I have any issues. They also have a discord channel which is handy.

Highly recommended

July 6, 2026
Unprompted review

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